What was not satisfactory, or could be improved:
* I booked room for Friday to stay over Shabbat. There was no information on what the earliest check-in was. I called the hotel before arriving and asked reception what was the earliest to arrive. I was told that there is "no earliest time". I arrived at 2 pm, and was told that the room was not ready, and had to sit in the lobby for about 20 minutes until it was ready.
* Front Desk was not particularly helpful. When an overseas guest arrives, usually they have a lot of questions. Some helpful things to be told would be:
- where to light Shabbat candles
- offering a Shabbat key for the room
- in general other information about the stay (internet policy etc)
Perhaps staff was not so comfortable speaking english, because they did nothing more than take my credit card.
* The Internet policy is ridiculous for a hotel of that size. I stayed in a different hotel in Jerusalem which cost about 60% of the price of the Leonardo and it had free internet for unlimited devices.
* The atmosphere of the hotel is sterile, and lacks character.
* The hallway had a strange odor. (maybe some chemical used for treating for germs?)