Our response to the COVID-19 pandemic



Coronavirus: Is a stay in a hotel risky?

At Leonardo Hotels, your safety comes first.

We are adopting the World Health Organization (WHO’s) standard recommendations and following the authority’s regulations to reduce exposure to and transmission of a range of illnesses which include hand and respiratory hygiene, and safe food practices. 
 
What are the main recommendations that Leonardo Hotels have been following?  

  • Employees to wash their hands frequently with soap and water
  • Employees to avoid tight contact with others
  • Employees to inform during check-in all guests of strict hygiene regulations.
  • A minimum distance to other guests should be always maintained.
  • Guests with symptoms of illness will be asked to stay in the room and call a doctor via the reception desk.
  • All rooms and communal area are clean and disinfected as per golden standards
Read more about our safety measures.
 
We care for you

We will continue to monitor the situation closely to ensure the safety of all partners and guests and will update this communication regularly. Booking with Leonardo Hotels is safe, and you can always select the Best Available Rate for an easy and straight-forward cancellation policy.

If you are experiencing any other specific concern, please do not hesitate to contact us or the hotels directly, we are here to assist you.


FAQs

Read more about our effort to offer our guests a risk-free stay in our FAQs.

 

Cancellation Policy

As a guest of Leonardo Hotels, we appreciate your loyalty and the trust you place in us as your travel partner.
 
All bookings made on Leonardo Hotels website, for stays from April 20th, 2020 to May 3rd, 2020, are entitled to be cancelled with no cancellation fee and get a refund if pre-paid. In order to inform you properly about your reservation, it is preferable to contact the hotel and/or the reservation center directly by phone. You can find the contact on the hotel page and the info to your reservation in the booking confirmation we sent per email. Guests who have booked through an agent or online booking platform (e.g. Booking.com) should refer to and contact directly this third part. The agent or booking platform will then apply its Terms and Conditions.

The cancellation policy of Apollo Hotels and Leonardo Hotels Netherlands & Belgium https://www.apollohotels.co.uk/coronavirus/ as well as Jurys Inn and Leonardo Hotels UK https://www.leonardohotels.co.uk/covid-19 may differ.  
 
Group & Meeting Bookings: We will work with our customers to manage any changes needed to Group & Meeting bookings on a case-by-case basis. Our hotel teams are supporting groups and meetings organizers to address the needs, including moving event dates to another time, in line with terms and conditions of that booking. Please contact the hotel the booking was made with to discuss further.

AdvantageCLUB points

We understand that you could not travel during the past months. To make up for the lost time we would like to offer an extension until the end of 2020. The accumulated points as Leonardo AdvantageCLUB member expiring between 01/03 and 31/08/2020 will be extended until 31/12/2020. To contact the AdvantageCLUB team for specific questions in regard please fill this form.

Coronavirus important information and cancellation policy - Your safety comes first - Read more here. X