Our response to the COVID-19 pandemic

Coronavirus: Is a stay in a hotel risky?

At Leonardo Hotels, your safety comes first.
We are adopting the World Health Organization (WHO’s) standard recommendations and following the authority’s regulations to reduce exposure to and transmission of a range of illnesses which include hand and respiratory hygiene, and safe food practices. 
 
What are the main recommendations that Leonardo Hotels have been following?
 
  • Employees to wash their hands frequently with soap and water
  • Employees to avoid tight contact with others
  • Employees to inform during check-in all guests of strict hygiene regulations.
  • A minimum distance to other guests should be always maintained.
  • Guests with symptoms of illness will be asked to stay in the room and call a doctor via the reception desk.
  • All rooms and communal area are clean and disinfected as per golden standards
 
We care for you.
We will continue to monitor the situation closely to ensure the safety of all partners and guests and will update this communication regularly. Booking with Leonardo Hotels is safe, and you can always select the Best Available Rate for an easy and straight-forward cancellation policy.
If you are experiencing any other specific concern, please do not hesitate to contact us or the hotels directly, we are here to assist you.


Cancellation Policy.

As a guest of Leonardo Hotels, we appreciate your loyalty and the trust you place in us as your travel partner.
 
All bookings made on Leonardo Hotels website, for stays from March 24th, 2020 to April 20th, 2020, are entitled to be cancelled with no cancellation fee and get a refund if pre-paid. Please send an email with your reservation number to the Reservation Center of the hotel to get the refund. You can find the contact on the page of the hotel.

The cancellation policy of Apollo Hotels and Leonardo Hotels Netherlands & Belgium https://www.apollohotels.co.uk/coronavirus/ as well as Jurys Inn and Leonardo Hotels UK https://www.leonardohotels.co.uk/covid-19 may differ.  
 
Group & Meeting Bookings: We will work with our customers to manage any changes needed to Group & Meeting bookings on a case-by-case basis. Our hotel teams are supporting groups and meetings organizers to address the needs, including moving event dates to another time, in line with terms and conditions of that booking. Please contact the hotel the booking was made with to discuss further.
Coronavirus important information and cancellation policy - Your safety comes first - Read more here. X