Leonardo Royal Hotel Warsaw

Very good. As show above. Only one remark, in the room 2311 there were no electric sockets besides the bed (!?) Two bedside lights but no sockets for chargeing.

Good location, comfortable bad, a room well equipped. Breakfast - very basic, bags with black tee not available about 10am.

I stayed at the Leonardo Hotel in Warsaw and overall had a pleasant experience. The hotel is clean, modern, and visually appealing. My room (503) was excellent — comfortable, spacious, and well-kept. Housekeeping deserves special praise: the lady working on the 5th floor on Friday (rooms 503–530) was exceptionally kind, polite, and professional. Truly a 5-star attitude. However, a few details were missing, especially in terms of emotional connection and guest care. I informed the hotel in advance that I would be staying with my son for a match, but there was no reaction from the reception — no acknowledgment, no small gesture. It seemed like the staff were focused mainly on the operational side of their job, but without the warmth and engagement that create memorable experiences. The hotel has potential, but it needs more heart, not just four clean walls. Breakfast was generally okay, but I had to ask three times for an omelette, and there was nobody at the station for about 20 minutes. The food itself was fine, though I missed having bacon. Small things, but they make a difference. Overall, my impressions were positive, but the hotel lacks the “soul” that encourages guests to return. Having worked for many years within the Rocco Forte Hotels network, I know how important these details are. I hope the hotel can improve these aspects, because the potential is definitely there.