FAQ about Leonardo Hotel Newcastle

Yes, the property is situated in the heart of the city, offering convenient access to major attractions and cultural sites.

Yes, complimentary Wi-Fi is available throughout the hotel, ensuring guests stay connected at all times.

Standard check-in is from 3:00 pm, and check-out is by 11:00 am.

Yes, the reception desk operates around the clock to assist guests with any inquiries or requests.

No on-site parking is available; guests receive a discounted rate at adjoining Times Square public car park, payable directly there.

No, the hotel does not offer on-site currency exchange, but the team can direct guests to nearby banks for assistance.

Yes, accessible rooms and facilities are available, and staff strive to ensure a comfortable stay for all guests.

Yes, the hotel offers spacious family rooms designed to accommodate parents and children comfortably.

Yes, staff can assist with booking local tours and event tickets upon request.

Yes, each room is equipped with tea and coffee-making amenities for guests’ convenience.

Yes, hypoallergenic bedding can be arranged in advance to meet guests’ needs.

No, rooms contain neither minibars nor refrigerators, and portable fridges are not available.

Yes, complimentary toiletries are provided, and extra pillows are available upon request.

Yes, every guestroom already includes an iron and full-size ironing board for guests’ convenience.

Yes, the property offers round-the-clock room service with a select menu available.

Yes, the hotel provides laundry and dry-cleaning services for added convenience.

Yes, some rooms overlook the city, though there are no special themed suites currently offered.

Yes, a buffet breakfast is offered: Monday–Friday 06:30–10:00, weekends and public holidays 07:00–11:00.

Yes, the hotel’s dining outlets cater to various dietary needs, including gluten-free and vegetarian choices.

Yes, the bar is open to both residents and non-residents, offering a welcoming setting for socializing.

Yes, children are welcome in the restaurant, with adult supervision as required in the bar area.

Yes, the kitchen can prepare specialized meals if advised of dietary requirements in advance.

Yes, the hotel operates an on-site restaurant serving lunch and dinner with a variety of dishes.

Yes, private dining can be arranged upon request, providing a tailored setting for special occasions.

The minimum age for check-in is typically 18, and valid identification is required at arrival.

No, pets are not generally permitted, although service animals are welcome.

Yes, the entire premises is smoke-free, and smoking is prohibited throughout.

Free cancellation is typically offered with flexible rates if canceled within the specified timeframe. Guests should check their booking terms.

Yes, subject to availability, early check-in or late check-out can be arranged for an additional charge.

A credit card pre-authorization is often taken at check-in, but exact amounts vary.

Yes, group bookings are welcomed, and the hotel can provide dedicated terms and rates for larger parties.

Yes, luggage storage is available for guests who need to leave items after their stay.

The property is located within a short walking distance of approximately five minutes from the station, providing convenient travel connections.

Yes, it is roughly a 15-minute walk away, making it accessible for guests attending matches or events.

No, the hotel does not operate a dedicated airport shuttle, but staff can recommend and arrange transportation upon request.

Yes, staff can coordinate taxi pickups or car rental services to assist with travel needs.

The hotel is conveniently located near notable landmarks, including the Quayside and the Castle Keep, all within easy reach.

Yes, the venue is within easy reach, making it convenient for those attending arena events.

Yes, several bus stops are nearby, offering routes to the surrounding area for sightseeing and day trips.

No, there is no on-site fitness center, but staff can recommend nearby facilities for exercise.

No, the hotel does not feature a swimming pool, and guests may use local leisure centers if desired.

No, there is no spa service on the premises, though staff can advise on nearby wellness centers.

Yes, the team can suggest reputable local tour operators and help make arrangements for guided city excursions.

No, the hotel does not include a rooftop terrace, but some rooms may feature city views.

Yes, staff can assist in sourcing tickets for concerts or events, subject to availability.

Yes, the property occasionally arranges themed events or seasonal gatherings, and details are shared in advance.