FAQ about Leonardo Hotel Newcastle Quayside

Yes, the front desk operates 24 hours a day, allowing guests to seek assistance or check in at any hour.

Check-in begins at 3:00 pm, and check-out must be completed by 11:00 am.

Yes, complimentary Wi-Fi is provided throughout the property, including all rooms and public areas.

Yes, the hotel offers family-friendly rooms, cribs upon request, and child-friendly dining options to make stays comfortable for those traveling with children.

Yes, the staff includes multilingual team members who can assist guests from different language backgrounds.

Yes, limited on-site parking is available and monitored to maintain guest vehicle security.

Yes, there are well-equipped meeting rooms and conference facilities suitable for business gatherings.

Yes, the hotel provides accessible rooms, lifts, and other features designed to accommodate guests with mobility requirements.

The property stands out for its scenic river views, modern comforts, and location near major attractions, offering a distinctive stay.

The hotel offers standard double, twin, and superior rooms, each equipped for a comfortable and convenient stay.

Yes, each guest room is equipped with climate control, including both air conditioning and heating.

Yes, each room features a kettle and complimentary tea and coffee supplies for guests’ convenience.

Yes, complimentary toiletries are provided in every bathroom for guests.

No, standard rooms lack minibars; small fridges are supplied exclusively in Executive Rooms.

Yes, extra pillows and hypoallergenic bedding can be requested, subject to availability.

No, full room service is not 24 hours; after 9:30 pm a limited menu remains available.

Yes, an iron and ironing board are provided in each room or can be requested from reception if needed.

Yes, laundry and dry-cleaning services are offered for an additional fee.

Yes, a buffet breakfast is served, featuring a range of hot items, pastries, cereals, and refreshments.

Breakfast is served 6:30–10:00 am Monday–Friday and 7:00–11:00 am Saturday and Sunday.

Yes, vegetarian and vegan selections are available as part of the breakfast offerings.

Yes, gluten-free options can be requested to accommodate specific dietary needs.

Yes, non-residents are welcome to visit the bar, subject to capacity and age regulations.

Yes, children are permitted in the dining areas, with bar access subject to age restrictions in line with local regulations.

Yes, lunch and dinner are served daily in the restaurant; reservations are recommended during peak times.

Yes, the menu often includes locally inspired dishes reflecting regional flavors.

Guests must be at least 18 years old to check in, and valid identification may be required.

No, pets are generally not permitted, except for assistance dogs in accordance with service animal regulations.

No, the property is entirely non-smoking, and smoking is prohibited in all rooms and public spaces.

Yes, a credit card pre-authorization or deposit is typically required upon arrival for incidental charges.

Yes, luggage storage is provided for guests arriving before the designated check-in time.

Yes, express digital or kiosk-assisted check-in and check-out are available, subject to availability.

Guests may cancel standard bookings until 4:00 pm the previous day; corporate rates until 2:00 pm on arrival.

Yes, early check-in and late check-out may be arranged for an additional fee, subject to availability.

Yes, specialized group rates and terms can be arranged through the reservations department.

The property is roughly a 15-minute walk or a short drive from the city center, making it conveniently located.

Landmarks such as the Sage Gateshead, the Tyne Bridge, and the Quayside are all within easy walking distance.

Yes, the nearest Metro station is approximately a 15-minute walk away, providing convenient public transport links.

No, the property does not operate its own airport shuttle, but staff can assist with booking taxis or shared rides.

It typically takes around 20 to 25 minutes by car, depending on traffic conditions.

Yes, taxis can be arranged at reception, and car-hire services are easily accessible in the area.

No, the hotel currently does not provide electric vehicle charging facilities or designated bays.

A short walk across the river footbridge is a convenient route, placing guests close to the Sage Gateshead venue.

Yes, the property is situated near the River Tyne, offering picturesque riverside walks and nearby footpaths.

No, the property does not have an on-site fitness center or gym facilities.

No, there is no swimming pool available at the property.

No, the property does not directly organize tours, but staff can recommend nearby tour operators.

No, spa or massage facilities are not provided on-site, though the team may suggest nearby wellness centers.

No, the hotel does not host regular evening entertainment or live music events.

Yes, cultural spots like the Baltic Centre for Contemporary Art and local museums are easily accessible from the property.

No, there is no rooftop terrace, but many rooms offer impressive views of the River Tyne.

No, there are no on-site fitness classes offered, but staff may recommend nearby gyms that provide group sessions.

Families can enjoy attractions such as the Life Science Centre, museums with interactive exhibits, and scenic Quayside walks.