FAQ about NYX Hotel Madrid

Yes, NYX Hotel Madrid offers complimentary high-speed Wi-Fi in all rooms and public spaces, ensuring seamless connectivity throughout the stay.

Yes, the reception operates 24 hours daily, so professional assistance is always on hand regardless of arrival time.

Check-in officially begins at 15:00 and check-out is required by 12:00 noon on the day of departure.

Yes, NYX Hotel Madrid offers secure underground parking on site for €25 per night, subject to availability on arrival.

The property houses 180 individually styled guest rooms across multiple contemporary categories.

Yes, multilingual team members speak several major languages, enhancing personalised assistance for international visitors.

Yes, dedicated meeting rooms and supporting services are offered for professional gatherings and corporate events.

Yes, guests may store luggage free of charge, either prior to check-in or following check-out.

Yes, convenient laundry and professional dry-cleaning services can be arranged through the hotel team.

Yes, NYX Hotel Madrid is entirely air-conditioned, maintaining a comfortable climate throughout all seasons.

Yes, every guest room features a well-stocked minibar for private enjoyment.

Yes, in-room kettles or coffee makers with complimentary tea and coffee are provided.

Yes, all bathrooms include a professional hair-dryer together with an elegant range of complimentary toiletries.

Yes, integrated USB charging ports are fitted in room panels for effortless device charging.

Yes, meticulous daily housekeeping is included, ensuring rooms remain fresh and immaculate throughout the stay.

Yes, baby cots and limited extra beds are available on request, subject to availability.

Yes, sound-proofed guest rooms help create a tranquil environment, minimising external noise disturbances.

NYX Hotel Madrid offers Little Star, Down to Earth and Space rooms, each progressively larger with upgraded design and features.

Yes, each room contains a laptop-compatible safe for secure storage of valuables and devices.

Yes, an extensive breakfast buffet is served daily, showcasing hot and cold international favourites.

Breakfast is served 07:00–10:30 Monday to Friday, and 07:00–11:00 on weekends and public holidays.

Yes, the buffet includes clearly labeled vegetarian, gluten-free and lactose-free selections for dietary peace of mind.

The Clash Bar welcomes guests daily from 12:00 noon until 01:00 in the morning.

Yes, NYX Hotel Madrid’s seasonal Sky Bar operates from 1 May until 15 September, weather permitting.

Yes, the culinary team can organise tailored lunch or dinner arrangements upon prior request.

Yes, expert bartenders craft both classic and original signature cocktails, enhancing the hotel’s vibrant social scene.

NYX Hotel Madrid welcomes pets on request for a supplement of €25 per pet, per night.

The minimum age to check in is 18 years, with valid identification required.

No, parking spaces cannot be reserved in advance and are allocated upon arrival.

Yes, bookings of more than five rooms are subject to separate conditions and possible additional charges.

Yes, guests must present valid photo identification and a credit card upon arrival for verification.

Cancellation and pre-payment terms vary by chosen rate; full policy details are displayed during reservation.

Yes, up to two children aged two years and under may share existing bedding without extra charge.

Santiago Bernabéu Stadium is approximately 1.1 kilometres from NYX Hotel Madrid, about a 10-minute walk.

Alvarado station is the nearest, situated roughly 500 metres away, or about a six-minute walk.

Madrid-Barajas Airport lies approximately 13.2 kilometres from the hotel, around 20 minutes by car.

Yes, the property stands on the edge of the AZCA business district, providing immediate corporate access.

Yes, Paseo de la Castellana is only a few minutes’ walk from the hotel entrance.

Puerta del Sol is about 4.0 kilometres away, readily reachable by a short metro ride or taxi.

The walk to Nuevos Ministerios is roughly 900 metres, or around ten leisurely minutes.

Atocha station is approximately 7.3 kilometres distant, equating to a 15-minute drive in normal traffic.

Yes, NYX Hotel Madrid features a stylish seasonal rooftop pool for refreshing summertime dips.

The rooftop pool is open annually from 1 May to 15 September, weather depending.

The pool operates daily between 10:00 and 20:00 throughout its summer season.

Yes, the expansive rooftop terrace offers sweeping panoramic views across the Madrid skyline.

Yes, NYX Hotel Madrid hosts regular after-work events with live music at the Clash Bar.

Yes, external guests may request access in advance, subject to hotel approval and availability.

Yes, contemporary urban artworks by emerging artists are displayed throughout the hotel’s vibrant interiors.

No, the team provides recommendations of attractions but does not arrange personalised tours.