AdvantageCLUB Terms & Conditions
Leonardo AdvantageCLUB Terms & Conditions1. General
The Leonardo AdvantageCLUB loyalty program membership and its benefits are offered by Sunflower Management GmbH & Co. KG, Landsberger Allee 117A, 10407 Berlin and is administered on its behalf by the appropriate Leonardo Hotels chain (“Leonardo Hotels”). The goal is to enable Members ("members") of the Leonardo AdvantageCLUB to receive benefits described below after enrolling for free for this program and staying at Leonardo Hotels participating in the program. Hotels currently participating in the program include all the hotels presented on the website www.leonardo-hotels.com, except Leonardo Hotel & Residenz Leipzig, Holiday Inn Frankfurt Airport North and Holiday Inn Düsseldorf Airport-Ratingen. Further hotels may be added or deleted at the sole discretion of Leonardo Hotels.
The rights and obligations of Leonardo Hotels under the Leonardo AdvantageCLUB may be assigned or transferred by Leonardo Hotels to any other related or unrelated entity at any time, and performance thereafter shall be the responsibility of that entity.
The membership in the Leonardo AdvantageCLUB is available to each individual. You may only register in the Leonardo AdvantageCLUB if you are at least 18 years of age or major according to your local law and can enter into binding contracts (program is not available to minors). Leonardo Hotels’ employees are not entitled to join the program.
Leonardo Hotels reserves the right to cancel any Leonardo AdvantageCLUB membership and revoke any and all unredeemed points collected by any member for reasons that include, but are not limited to:
a. violation of these Terms and Conditions
b. misrepresentation of any information or any misuse of this Program
c. violation of any national, state or local law or regulation in connection with the use of membership privileges
d. failure to pay for hotel charges
e. a cheque to a participating hotel brand that is returned for insufficient funds or is invalid for any reason
f. commission of fraud or abuse involving any portion of this Program
g. physical, verbal, or written abuse of a specific hotel or Leonardo Hotels as a chain or
h. action, in any other way, to the detriment of the Program or any of its alliances.
At any time, member may decide to cancel the participation in the Leonardo AdvantageCLUB via “My Account” in their personal member account. Membership cancellation implies complete and total withdrawal from the program, thus permanently ending the existing relationship between Leonardo AdvantageCLUB and the member. This withdrawal causes all data pertaining to the member to be deleted from the Leonardo AdvantageCLUB database, along with all points remaining in the account at the time of cancellation.
Leonardo Hotels reserves the right to restrict, suspend, discontinue or cancel the Leonardo AdvantageCLUB upon 60 days' written notice to all active members. In that event, your right to receive points for hotel stays may end 60 days after the notification and the right to redeem points may end 90 days after the notification. Points for all members not presented for redemption on or before such redemption end date cannot be redeemed afterwards.
1.3 Changes in Terms & Conditions
Leonardo Hotels reserves the right to change, limit, modify or cancel the Leonardo AdvantageCLUB Terms and Conditions (incl. the number of points issued for a reservation), regulations, benefits, conditions of participation, rewards or part at any time, even though changes may affect the value of points or rewards already accumulated.
1.4 Legal rights
Neither the Leonardo AdvantageCLUB program nor any benefit offered by the program creates, constitutes or gives rise to any legal or contractual rights by members against Leonardo Hotels.
Recourse to the courts is not permitted.
1.5 Data privacy
By the registration to the Leonardo AdvantageCLUB members accept and explicitly authorize that your personal information supplied by you in the registration form (i) shall be processed by Leonardo Hotels, in its capacity of data controller, by its subsidiaries, affiliates or franchisees, and (ii) may be transferred worldwide to third parties to process your personal data on our behalf or where required by applicable law or in the event of a company reorganization, merger or acquisition, for use of such information for its (their) administration of membership records, guest service, advertising, marketing and communication purposes. They or we may contact you for marketing purposes by mail, fax, telephone or e-mail. If the member no longer wishes to receive commercial communications per e-mail, he or she can unsubscribe from these commercial e-mails by clicking on the unsubscribe link at the end of these e-mails.
2. Participating Hotels
Hotels operating under the following hotel brands participate in the Leonardo AdvantageCLUB (with some exceptions): Leonardo Hotels, Leonardo Boutique Hotels and Leonardo Royal Hotels.
All the hotels presented on the website www.leonardo-hotels.com participate in Leonardo AdvantageCLUB.
Leonardo Hotel & Residenz Leipzig
Holiday Inn Frankfurt Airport North
Holiday Inn Düsseldorf Airport-Ratingen
If a hotel leaves the Leonardo Hotels network, or ceases to be a participating hotel, after a reservation has been made but before the actual stay, the member does not earn any points and benefits at the hotel in form of a discounted stay. In addition, special offers are no longer valid after the date at which the hotel leaves the Leonardo Hotels network or ceases its participation in the Leonardo AdvantageCLUB, even if the reservation was made before that date. If the Member is unjustly refused a credit of points, the responsibility of the Leonardo Hotels is strictly limited to properly recording points on the member’s account.
The registration for the personal member account is free of charge and has to be done online by filling out the application form within the Leonardo AdvantageCLUB section on the Leonardo Hotels homepage www.leonardo-hotels.com or within the online booking process in terms of an automatic registration if requested. Furthermore, members can register with registration forms within the hotel. Members must have an individual e-mail address in order to sign up for the program. The personal member account is just valid for any future stays of the member. The member should not disclose his or her password to any other party. The Member is responsible for all operations on, and from, his or her account.
After submitting the form, the Member will receive an application confirmation e-mail, sent to the address used for registration on the form, indicating the login details. This member ID entitles the member to collect points in all participating hotels immediately.
4. Earning Points
You may earn points for stays in participating Leonardo Hotels beginning with the date of your enrolment in the Leonardo AdvantageCLUB. Points may not be transferred to another member and do not have any cash value. Points can only be collected, if the member personally stayed at the hotel. Therefore, no points will be rewarded for stays of guests other than the member, regardless of who made the reservation and paid for it.
Members booking directly at the hotel via Central Reservations, telephone, e-mail, or fax have to identify themselves as AdvantageCLUB members with the booking process. Moreover, in order to collect points and enjoy AdvantageCLUB benefits during the stay guests have to announce their AdvantageCLUB memberships at the check-in. Furthermore, travel agencies using a GDS connected to the Leonardo Hotels reservation centre will also allow a member to collect points.
AdvantageCLUB points will be rewarded to the member’s personal account within 3 weeks after check-out. Points for past stays can be retroactively rewarded up to 365 days after check-out with regards to the requested conditions and to the membership during the stay.
Any special points or welcome points credited on the member account during promotional activities will be considered as pending until the first qualifying stay booked at any participating hotel is checked-out.
4.1 Reservation sources and rates
The rates qualified for award of AdvantageCLUB points and benefits include all public rates. Complimentary stays and group rates are exempt from the collection of points and benefits. Points will be awarded for stays and qualifying room rates only booked through the Leonardo Hotels homepage, Leonardo Hotels central reservation offices or directly at the hotel via telephone, e-mail, fax, or at the front desk.
To book a stay with the AdvantageCLUB special rate (10% off) it is necessary to login or sign up to the loyalty program Leonardo AdvantageCLUB and book directly on the Leonardo Hotels official website. The AdvantageCLUB special rate cannot be combined with other special rates or promotions and it is valid for bookings made after 14.01.2016. Points will be collected according to the total price booked with the discounted rate.
4.2 Points calculation
A point is a unit value, generated according to an established conversion schedule of monetary expenses by a member in a participating Leonardo Hotel. Every Euro (€) spent on your room reservation is worth one point. For different currencies than Euros, points are based on the defined exchange rates: 1 € = 1.40 CHF (1 CHF = 0.71 points); 1 € = 1,35 $ (1 $ = 0.74 points); 1 € = £ 0,71 (£ 1 = 1,41 points).
A stay is defined as one night or consecutive nights at the same hotel, regardless of frequency of check-in/check-out. In case of one reservation consisting of several rooms members only collects points for the first chosen room. In case of several reservations made in the name of the member for the same dates, points will be awarded only for the room the member personally stayed in.
Points can be collected for the booked rooms, but not for any additional services used at the hotel (minibar, parking, telephone, etc.) In addition, points will also be rewarded for breakfast, if the member originally booked the room rate including this meal plan. In case breakfast is added to the initial reservation later, points are rewarded only for the room.
Only a whole number of points can be granted. If the exchange rate application used for converting Euros into points results in a number of points with a decimal value, the number of points credited to the member's account will be rounded down to the nearest whole number if the decimal is below 5, and will be rounded up to the nearest whole number if the decimal value is equal to, or higher than, 5.
4.3 Points validity
Points remain valid for 3 years following the date on which they were recorded. If the member does not generate any transactions during a 365 day period, the points acquired for the last reservation booked will be lost without notice and without the possibility of restoring or converting them.
Starting from January 1st, 2016 points remain valid for 18 months following the last check-out date. If the member does not stay at any of the participating hotels during this 18-month period, all points accumulated in a member account will be lost without notice and without the possibility of restoring or converting them.
4.4 Reservation cancellation and no-show
In case of a reservation cancellation or no-show the member will not earn any points for the reservation, even if the late cancellation or no-show fees are paid.
5. Member benefits
Members benefit by advantages that are communicated on the Leonardo Hotels website if the reservation was made directly on the Leonardo Hotels website, by phone with the reservation department of Leonardo Hotels as well as Fattal Hotels or directly at the hotel. For reservations done via external channels, members do not have any right to receive the communicated benefits of the Leonardo AdvantageCLUB.
6. Redeem Points
Whenever the number of points in the member's account reaches a certain level of points (as indicated by the balance shown on the account statement), the member may convert these points into discounted stays in participating Leonardo Hotels. AdvantageCLUB members cannot use their points to pay for any additional services used at the hotel, such as minibar, parking, or telephone. In addition, points cannot be used to pay for breakfast, if it was not booked as a part of the original reservation. Furthermore, points cannot be used for redeeming them for another person
The level of points required for a certain stay is indicated in the reservation process following the “Redeem Points” button. Follow the reservation steps within the “Redeem Points” part and check how many points are required for your preferred stay. To redeem points is only possible online on the Leonardo Hotels homepage www.leonardo-hotels.com with reservations in advance. Payment with points is not possible for reservations already booked at a normal price.
The required amount of points for a reservation is based on a defined point exchange ratio. Point values as well as the defined point exchange rations for any hotel or destination may change at any time. Points have no value until presented for redemption by the member.
6.1 Administration Fee
To redeem your points and to benefit of a discounted hotel stay an administration fee will be charged per reservation. The administration fee is based of the star rating of the hotel.
3* Hotels: 10 € (14 CHF, 13.5 $, £ 7)
4* Hotels: 20 € (28 CHF, 27 $, £ 14)
5* Hotels: 30 € (42 CHF, 41 $, £ 21)
6.2 Rewarded Rooms
Except the meal plan Bed & Breakfast if selected during booking process, rewarded rooms do not include food and beverages, gratuities or incidentals, other than the member benefits, mentioned in the “AdvantageCLUB” section of the Leonardo Hotels website www.leonardo-hotels.com. Any additional charges are to be paid directly to the hotel prior to check-out. Transportation costs to and from the hotel are not included.
6.3 Rewarded reservation cancelation
Members who cancel their rewarded reservation will have their points used for that reservation redeposited into the member's account, and may be subjected to a processing fee. Not cancelled rewarded reservations by the cancellation deadline and reservation with no-show will be charged with the required points which will not be refunded. The administration fee of the reservation will be charged in any case.
6.4 Participating Hotels
Participating hotels may be added or deleted from any brand or destination category while this offer lasts. The rewards are void where prohibited by law. Reward Night reservations are not travel agent commissionable.
If the member notices that points have not been properly credited to the member account after a minimum waiting period of 3 weeks, he or she may request that the balance be adjusted within a period of 365 days following a stay at a participating hotel (based on the check-out date). For this, the member has to contact the affected hotel and must prove details of the claim and submit a copy of the invoice from the hotel in question.
In order for the member to be entitled to earn points, the invoice corresponding to the claim must imperatively be in (or include) the name of the Leonardo AdvantageCLUB member.
Members can access all information related to their membership account in the Leonardo AdvantageCLUB including the current points balance. Any Leonardo AdvantageCLUB member who has joined the Program accepts to receive commercially-related electronic communications from the program. If the member no longer wishes to receive commercial communications per e-mail, he or she can unsubscribe from these e-mails by clicking on the unsubscribe link at the end of these e-mails.
Any changes to e-mail or postal addresses, member name or any other relevant membership information must be made by the member directly in the “My Profile” section within the Leonardo AdvantageCLUB account.