FAQ about Leonardo Hotel Hamburg Elbbrücken

Yes, complimentary high-speed Wi-Fi is provided in all guestrooms and public areas of Leonardo Hotel Hamburg Elbbrücken without usage limits.

Yes, the front desk is staffed and fully operational 24 hours every day.

Standard check-in starts at 15:00, while check-out must be completed by 12:00 noon.

Yes, reception employs multilingual staff who fluently assist guests in German, English and additional languages.

Yes, Leonardo Hotel Hamburg Elbbrücken offers secure on-site parking for guests at roughly EUR 12 per day.

The hotel comprises 93 modern guest rooms spread across several floors and categories.

No, unfortunately the Property is not accessible with wheelchairs due to stairs and small doors.

Yes, several daylight-lit meeting and conference rooms with modern technology can be reserved for business events.

Yes, the property welcomes families, offers baby cots, extra beds and child-friendly dining options.

All rooms at Leonardo Hotel Hamburg Elbbrücken feature adjustable heating, while individual air-conditioning units or climate-control panels are only available in some categories.

Yes, each room contains an empty mini-refrigerator for guests' personal beverages.

Yes, there is a Cafissimo machine in every room, equipped with capsules and tea bags.

Yes, bathrooms come supplied with complimentary toiletries such as shampoo, shower gel and body lotion.

Yes, a built-in hairdryer is provided as standard equipment in every guest bathroom.

Yes, housekeeping can deliver hypoallergenic bedding, extra pillows or blankets upon prior guest request.

Yes, irons and ironing boards are available from reception and can be delivered to rooms.

Yes, Leonardo Hotel Hamburg Elbbrücken provides room service daily, generally between noon and 22:00 for meals and beverages.

Yes, same-day laundry and dry-cleaning services are offered when items are submitted before morning cut-off.

Yes, double-glazed, sound-insulating windows help ensure a quiet stay inside the guestrooms.

Yes, a substantial hot and cold breakfast buffet is served every morning in the restaurant.

Breakfast at Leonardo Hotel Hamburg Elbbrücken is served Monday–Friday from 06:00 to 10:00 and on weekends and public holidays from 06:00 to 11:00.

Yes, vegetarian and vegan dishes are prepared on request and clearly labelled within the restaurant offerings.

Yes, gluten-free bread, cereals and other items are available at the breakfast buffet when requested.

The restaurant normally opens only for dinner service, usually from 18:00 to 22:00, and does not provide a regular lunch menu.

Yes, a cosy lobby bar pours drinks daily, typically from 17:00 until about 01:00.

Yes, walk-in visitors who are not hotel guests are welcome to enjoy the bar.

Yes, a children’s menu is available at the restaurant; kid-friendly buffet items and kids’ meals are offered.

Flexible bookings may be cancelled free of charge until 18:00 on arrival day; prepaid rates remain non-refundable.

Yes, pets are admitted for an additional cleaning charge of approximately EUR 15 per night.

Yes, the entire interior is strictly smoke-free, with smoking permitted only in designated outdoor areas.

Yes, express check-in and express check-out services can be arranged at the reception desk.

Guests must be at least eighteen years old to check in and receive room keys.

Yes, a credit-card pre-authorisation or an equivalent cash deposit is requested at check-in to cover incidentals.

Yes, complimentary luggage storage is available before check-in and after check-out times at reception.

Group reservations involving five or more rooms are subject to special rates, advance deposits and cancellation conditions.

Yes, early check-in or late check-out is possible subject to availability and may involve extra fees.

Leonardo Hotel Hamburg Elbbrücken stands roughly three kilometres south-east of Hamburg city centre and Rathausplatz.

The closest public transport stop is Veddel (Ballinstadt) S-Bahn station, reachable in about ten minutes’ walk.

A taxi ride from Hamburg Airport takes around twenty-five to thirty minutes under normal traffic.

Leonardo Hotel Hamburg Elbbrücken does not operate a scheduled airport shuttle; however, the front desk will gladly organise taxis or advise on public transport.

Yes, HafenCity and the Elbe promenade can be reached on foot in roughly twenty minutes.

Travelling to the Elbphilharmonie concert hall takes about ten minutes by car or twenty-five via S-Bahn.

Yes, reception staff happily arrange taxi pick-ups or car-hire reservations at any time.

Yes, guests may store bicycles securely in a locked indoor area free of charge.

Yes, the outdoor car park can accommodate larger vans or occasional tour buses with prior notice.

Yes, Leonardo Hotel Hamburg Elbbrücken features an on-site Finnish sauna for guests, complete with towels and relaxation loungers.

No, the property currently lacks an onsite fitness facility for guests.

Yes, the reception team can book guided city tours, harbour cruises and attraction tickets for guests.

No, the hotel does not offer bicycle rental services at present.

Yes, scenic jogging and walking paths alongside the Elbe begin only minutes from the entrance.

Yes, the meeting rooms can be configured for private banquets, celebrations and other catered events.