FAQ about Leonardo Hotel Köln

Yes, Leonardo Hotel Köln provides complimentary Wi-Fi throughout the entire property.

Yes, the front desk is available around the clock for guest assistance.

Check-in begins at 15:00, and check-out is by 12:00.

Check-in begins at 15:00, and check-out is by 12:00.

Yes, the property accommodates families and offers cots upon request.

Yes, the property provides multiple conference rooms for business events.

Yes, accessible facilities are available to accommodate guests with reduced mobility.

Yes, multilingual staff members are on hand to assist guests in various languages.

Yes, a local city tax applies to leisure stays in Cologne.

Yes, each room is air-conditioned for guest comfort.

Yes, tea and coffee-making facilities are provided in all guest rooms.

Currently, only selected rooms feature a minibar; all rooms will include one after July 2026 renovation.

Yes, extra pillows and hypoallergenic bedding are available upon request.

Yes, complimentary toiletries are provided in every bathroom.

No, room service is currently not offered at any time.

Yes, laundry and dry-cleaning services are available for guests.

Yes, irons and ironing boards can be requested from reception.

Yes, every room is equipped with an in-room safe for valuables.

Yes, Leonardo Hotel Köln serves a generous buffet breakfast from 06:30–10:30 on weekdays and 06:30–11:00 at weekends.

Yes, the restaurant can provide vegetarian and vegan dishes upon request.

Yes, gluten-free options can be arranged upon prior notice.

Yes, the hotel features an on-site bar for guests (with typical evening operating hours).

Yes, external visitors are generally welcome to dine.

Yes, children may dine under adult supervision.

No, the hotel’s restaurant does not offer a dedicated children’s menu. All guests choose from the standard menu.

Yes, dinner is served nightly; reservations are recommended during busy periods.

Yes, Leonardo Hotel Köln offers express check-in and check-out to make your arrival and departure quicker.

Yes, a cash deposit is required if guests cannot provide a credit card.

Luggage storage is available for guests arriving early or departing late.

Yes, unsupervised guests must be at least 18; younger guests require accompanying adults.

Pets are allowed for an additional fee, subject to prior arrangement.

Yes, smoking is prohibited indoors, with designated outdoor areas for smokers.

Free cancellation policies depend on the chosen rate and may allow cancellation until a specified deadline.

Yes, early check-in or late check-out may be possible, subject to availability and potential fees.

Yes, for group bookings (typically more than 5 rooms), the hotel applies special policies and conditions.

Leonardo Hotel Köln is located about 2 km from Koelnmesse, easily reachable by car or public transport.

Buchforst Waldecker Straße S-Bahn and Buchheim Frankfurter Straße U-Bahn are within walking distance.

It usually takes around 15 minutes by car, depending on traffic.

Leonardo Hotel Köln does not operate its own airport shuttle, but the team will gladly help arrange taxis or private transfers to Cologne Bonn Airport.

Yes, Lanxess Arena is reachable on foot in approximately 25 minutes.

Lanxess Arena is the primary attraction within walking distance; others require transport.

Yes, staff can arrange taxis and car-hire options upon request.

Yes, reception can offer directions and help with sightseeing inquiries.

Unfortunately, the indoor pool at Leonardo Hotel Köln is permanently closed and therefore unavailable to guests.

No, the sauna is permanently closed, and no steam room exists.

Yes, guests at Leonardo Hotel Köln have access to a fitness centre equipped with basic workout machines.

No, the hotel does not provide spa treatments, massages, or wellness services.

Yes, an outdoor terrace operates approximately April through October, weather permitting.

Yes, staff can assist with arranging tickets and tours.

No, organized evening entertainment is not offered.

No, organized classes are unavailable; however, the fitness room will be significantly upgraded during renovation.