FAQ about Leonardo Royal Hotel Birmingham

Yes, complimentary high-speed Wi-Fi is available in all rooms and public areas.

Yes, reception is staffed 24 hours a day for check-in, assistance and security.

Check-in is from 15:00 and check-out is by 11:00.

Yes, the hotel welcomes families with spacious rooms, interconnecting options and children’s menus.

Yes, an on-site multi-storey car park is available at £18.50 per 24 hours, offered on a first-come, first-served basis.

Yes, step-free access, adapted toilets and lift access to all floors are provided.

Yes, reception colleagues speak English and additional languages such as Polish and Spanish.

Yes, the hotel offers dedicated conference suites with full AV, high-speed Wi-Fi and catering.

Yes, every room contains a small fridge for personal use.

Yes, a kettle, selection of teas and a Nespresso coffee machine are standard.

Yes, an iron and a full-size ironing board are stored in the wardrobe of every room.

Yes, a hairdryer is provided as standard.

Yes, premium toiletries by The White Company are supplied in all bathrooms.

Yes, extra pillows and hypoallergenic bedding can be requested through Housekeeping.

Yes, individually controlled air-conditioning and heating are fitted in all guest rooms.

Yes, room service operates 24 hours with a reduced overnight menu.

Yes, a full hot-and-cold buffet breakfast is served every morning.

Breakfast is served Monday–Friday 06:30-10:00 and weekends 07:00-11:00.

Yes, vegetarian, vegan and other special-diet items are included on the buffet.

Yes, the Lounge Bar on the lobby level serves drinks and light meals all day.

Yes, gluten-free dishes are clearly labelled and available on request.

Yes, a limited late-night menu is available via 24-hour room service.

Yes, The Grill on Broad Street serves lunch and dinner daily.

Currently, afternoon tea is not offered at this hotel.

Yes, a tailored children’s menu is provided in the restaurant and via room service.

Yes, express digital check-in/out kiosks are available in the lobby.

Yes, early check-in from 11:00 is offered subject to availability and a £20 fee.

Yes, a credit-card pre-authorisation of approximately £50 per stay is taken on arrival.

Yes, luggage may be stored free of charge at the concierge desk.

The minimum age to check in unaccompanied is 18 years.

Pets are not permitted, except for certified assistance dogs.

No, the hotel is entirely non-smoking; designated outdoor areas are provided.

Flexible rates may be cancelled free of charge until 16:00 on the day of arrival; non-refundable rates cannot be amended or refunded.

Yes, late check-out up to 13:00 is subject to availability and a £30 fee.

The hotel is a 5-minute walk (approx. 350 m) from the ICC.

Five Ways railway station is the closest mainline stop, around 0.7 km away.

Brindleyplace tram stop is less than a 2-minute walk from the hotel entrance.

It is roughly a 15-minute walk (about 1 km) to Birmingham New Street.

The journey typically takes 20–25 minutes, traffic permitting.

No, the hotel does not run a shuttle, but reception can book a licensed taxi or private transfer.

Yes, the Bullring & Grand Central are about a 20-minute walk (1.2 km) away.

Yes, the concierge team can arrange taxis, executive cars and hire vehicles.

Yes, a recently refurbished fitness suite with cardio and strength equipment is located on the lower-ground floor.

No, the property does not have a swimming pool.

No sauna or steam room is available on site.

Yes, concierge staff can arrange local tours and offer ticket booking assistance.

Currently, regular live entertainment is not scheduled.

No, the hotel does not feature a rooftop terrace.

Currently, no dedicated play areas are provided, but children’s amenities are available on request.

Key nearby sights include the National SEA LIFE Centre, Symphony Hall, Library of Birmingham, Utilita Arena, Ikon Gallery and The Mailbox.