Guests reviews for NYX Hotel Warsaw

I recommend this place to stay in Warsaw

Amazing atmosphere and beautiful classy place 🫶

This was my second stay at the hotel. Last time was during summer months so didn't have a duvet. The duvet is clearly synthetic and not breathable so it was uncomfortable to sweat even if I wasn't too hot. So I was constantly waking up because of this. I come from a cold country where we have duvets all year round, so I know a good duvet and this was not it. But I do like the hotel in general.

It was my first time staying at this hotel, but I was already completely satisfied within the first hour. I promised myself that I would definitely come back here again next Christmas. Thank you so much. All the staff were very kind. It was wonderful!

I almost always rate this hotel 10/10, but when something is not perfect, it is important to mention it. Upon entering the room, the first impression was that it was slightly unclean. One water bottle had already been opened and was not full. The table had visible damage, which at first looked like dirt but was most likely just wear. The bath salt appeared to have been used, although it was unclear whether this was from the hotel or previous guests. In addition, the bedroom doors did not close properly; only on the second night did we realize that something at the top was broken and figure out how to close them. Breakfast on both days was the most disappointing part of the stay. There were no cups available for juice or tea for some time, orange juice was temporarily unavailable, and the overall food selection was limited. That said, NYX is still our favorite hotel in Warsaw, and despite these issues, we will continue to stay here again and again.

Fast check in Friendly reception staff Clean, spacious room Nice view Nearby train station

Good👍🏻

Fabulous hotel for location and comfort and views. However my room was not cleaned until 5.30pm despite being out all day when I returned at 5.30 pm I had to go to bar to allow room to be cleaned. Not acceptable. Breakfast was complete chaos , having food near the omelette station is a big mistake. People trying to get to the scrabbled eggs pushing you out of the omelette queue. No cups at the coffee machine ! Complete chaos in the evening when all And sundry were visiting the winter wonderland which meant that guests of hotel had to wait for ages to use the lift because of the influx of visitors. Seemed to care more about the revenue of the roof top bar than that of the hotel guests being able to access their rooms and restaurant

In conclusion, satisfied with the hotel

Good

I had a wonderful stay at this hotel. Everything was exceptionally clean and beautifully designed, and all the furniture and facilities felt brand-new. The room had everything I needed for a comfortable stay, and the view from the window was absolutely stunning. The staff were friendly and attentive, and the atmosphere of the hotel made me feel relaxed from the moment I arrived. I would happily stay here again and highly recommend it to anyone looking for a cozy and modern place to stay.

We had the most wonderful stay! The Heaven Suite truly lives up to its name — the mattress and pillows were the most comfortable I’ve ever slept on. The restaurant was fantastic, the drinks were absolutely delicious, and the whole place has such a great, welcoming atmosphere. The location is super convenient, but what really made our stay unforgettable was the staff. They went above and beyond to make sure me and my sisters felt taken care of every moment. Thank you all so much — you made our trip truly special!

Very nice Hotel downtown Warsaw. Big comfortable beds and huge windows with excellent views.

Celebrating a special weekend at the NYX by Leonardo Warsaw and we are absolutely in love with the view from our room! The high floor really makes for a breathtaking backdrop to our romantic escape. The modern design and the promise of sophisticated cocktails at the clash bar later tonight have us floating on cloud nine. An unforgettable experience so far!"

Lovely hotel with a nice, cool vibe to it. Great location near the main station, with access to plenty of shops nearby, and not too far to walk to many main areas of Warsaw including the Palace of Culture & Science and the Old Town. Lots of fun touches in the bar area e.g. games, pool table etc—and around the hotel in general—which were a pleasant surprise. Really enjoyed my stay, and look forward to next time.

Early and fast check in! Nice and friendly staff Amazing view and clean and comfy room! 5+ stars ⭐️

Everything was exellent , thanks..! ✌️😁

I've stayed in this hotel often and truly love the ambience and especially the friendly respectful staff at the clash lounge. I consider this as one of the finest places to stay when in Warsaw and also The Clash lounge is the perfect place for drinks especially during happy hours

We checked in online so getting to our room was super easy and the staff were so helpful. The bar team were fun and gave us good recommendations, we ended up with a lot of pistachio liquor. We want to use this hotel for future destinations.

Good location and great services

Our stay at NYX was once again fantastic; we'll be back soon. See you soon! NYX Warsaw 👋

It was absolutely amazing. The whole stuff was very helpful and nice. Although couple of things I’d like to point out. 1. On the second day of our stay I wanted to call room service to order some food and noticed that it’s impossible to call from the phone in the room. As I contacted the reception later that evening I was told that there’s no technician present and the only way they could repair the phone is the morning after. 2. I wanted to connect the TV to my Netflix account and asked about it at the reception. And I was roughly told that it is impossible. So why do you install the smart TV in the room and do not connect it to the internet?

Good

Very recommended stay. Modern, cozy and very comfortable hotel. We asked for the top floor and got the "super-B' Suit room with amazing view. PS I would only change the dark blue couch in Suit rooms as the current is rather as a big stool for one person.

One of my most favourite hotel for a weekend off, and, one of my most visited, The Clash Lounge

Super hotel with the best breakfast buffet I’ve ever seen in a hotel.

Fantastic location with exceptional staff and service. The rooms are spacious, spotless, and well-appointed. Breakfast offers a wide variety of delicious options—perfect way to start the day!

I have been staying at NYX hotel for many years and always enjoy coming back. For me, it is a very special place, and I truly value the atmosphere and the care of the staff. During my most recent visit, unfortunately, there was a small mistake with my booking: I was not given my favorite room, which I always reserve in advance. It was a little disappointing, as I had booked it a month earlier and this room is usually secured for me. That said, I would like to highlight the professionalism and attentiveness of the young lady at the reception. She did her very best to find me a similar room and went out of her way to make up for the situation. I sincerely appreciate her effort! There is also another detail I have noticed. In the past, the hotel used to leave a small welcome gesture in my room — some sweets or fruits. This started around my birthday and later continued both for me and for my parents when they stayed under my recommendation. It was a lovely tradition that created a very special atmosphere. At some point, however, this stopped. Of course, I do not demand it, but it does feel a little unfortunate — if such a thoughtful tradition is started, its absence later feels noticeable. Despite these details, I remain a loyal guest of this hotel and will certainly return again. I only hope that in the future my reservations will be handled with more attention, and that the consistency in treating loyal guests will be maintained.

If you're looking for an up-scale chic hotel in Warsaw, this is the one! It is about 5 min walk from the main train station and the major transport hub of Warsaw where it can take you to the old town, and anywhere else with ease and speed. The hotel is in a new tower with offices nearby. The room was extremely large, and in fact, it could do with a bit of a more elaborate sitting area to fill in the openness. We did not visit the roof top bar as it was windy and the it was closed. Breakfast was plentiful and a good assortment of Polish and North American foods. I found the staff very casually dressed, in T-shirt and jeans. Some of them were in hoodies which makes it hard to identify who was working there vs guests. I believe there is a balance of a more professional but yet still casual look, to preserve the hotel's "cool" vibe.

All guys from the bar were friendlly and nice to chat with. Room 1313 was with a good view to the city. Very clean room and a cleaner was a nice looking lady with a smile. Breakfast was fine except that bakery products on Monday seemed to be leftovers from the weekend :(. Overall llocation is perfect, very central with old town, shoppings and museums nearby. All that you need for exploring the city.

This hotel had friendly staff and excellent transport links, making it a great choice. The restaurant served good food, which was supposed to be a mix of Jewish and Polish cuisine. However, the main menu didn't feature any distinctively Jewish dishes, apart from shakshuka at breakfast. The restaurant staff were friendly but a bit too relaxed; they didn't pay much attention to us after we ordered, and didn't offer to top up our drinks or upsell wine during both lunch and dinner. We also had to wait 15 minutes for someone to attend to us when we asked for the bill. As a member of the Leonardo club, I was expecting a 15% discount on food and drinks, but the staff could only offer 10%. Despite these issues, we had a lovely stay and would still recommend this hotel.

Great hotel location, beautiful views from the room windows, tasty breakfasts and modern style. I recommend it with full confidence.

This is one of the best hotels I've stayed in, an amazing room, a stunning breakfast, and the thoughtfulness of the details in the design of the room and the hotel is amazing. We will definitely go back there again.

The Hotel is Well placed and the organisation fantastic

My stay at the NYX hotel with my girlfriend was absolutely amazing. The check-in service was quick and very kind, the lady was joyful and happy to help with anything I asked. The hotel itself is so beautiful and the way the elevators work is high technology and shows they put in money and effort to make their hotel the best quality. There is free water and juice at the reception which is also so nice and important for guests to have after long travels or even visits around the city during the summer. You are definitely taken care of at the NYX hotel. The room itself was genuinely the best part of the stay, as it should be. The room was so spacious, the most spacious and beautiful hotel room I have personally ever been to and I have been to many, including Hilton hotels. The room welcomed us with free water and a beautifully made dessert as I let them know this one-night stay was a special occasion. The bathroom was super clean and well lit, it was a pleasure to shower (as it should be when you stay as a hotel)! The room service was a bit slower than I expected and they did forget to provide me with my refill of water even after a reminder (hopefully this is positively constructive feedback for the future). The bed was very big and sooooo comfortable with a very good quality TV right at the foot of the bed. The rooftop bar was STUNNING, such a good view of Warsaw from their 19th floor. The drinks were not too expensive and there was a variety. Overall, amazing experience and definitely recommend this hotel if you want to treat yourself!

An exquisite hotel, great design vision, cozy and stylish, everything is thought out to the smallest detail, comfortable beds, great linens and cosmetics, even the glasses and cups in the room match the overall interior, breakfasts are delicious and varied, the staff is friendly, overall a high class hotel