Guest reviews for Leonardo Hotel Vienna Westbahnhof

We got a room upgrade to fix the wheelchair accessibility issue which was super nice.

Hotel location is good not to near to the station and room is very clean w/ lots of eating place around , would come back if i'm passing thru

Very convenient place to stay when you arrive on business. Good location in the city, dedicated carpark and the reception open 24 hours. The room is comfortable and quiet. You can fully concentrate on your job in these favorable conditions.

We stayed at this hotel for a few days, and it met our expectations. The location was excellent, close to the Westbahnhof, the shopping area and one of the theaters we visited. There were three of us in the room and at times it felt a bit crowed, but that didn't come as a surprise. The beds were good. The internet connection was great compared to most hotel internets we've encountered, we were able to watch a TV stream without any problems. The breakfast was decent but not exceptional.

The receptionist was very kind. The room was very clean.

Great location Friendly staff and helpful Good room

Staff was wonderfully polite and knowledgeable about the surrounding area. I received a great restaurant recommendation from the evening receptionist, my room was clean, and the breakfast was world class. The door handle for the restroom in my unit was broken but this did not negatively affect my stay in any way.

The attention for my birthday was extremely nice. It made my day sunnier! And the cake was absolutely amazing! Danke sehr!

A central hotel, very close to the metro, from where you can visit whatever you want in Vienna, small but comfortable and very clean rooms, parking, exceptional reception staff.

I knew a hotel that I would come back and recommend to my friends

The hotel was very good, the location was perfect near the western station, access was very easy and the hotel was perfect!

Nice hotel. Great spacious and confortable rooms Friendly staff

The hotel was perfect for our short trip to Vienna! The room was comfortable and nice. The staff who we met were kind and helpful. I will recommend this hotel to others. It was a great value for our money.

Pretty much what i expected for a short trip to Vienna. Equipment and service is pretty standard for a large hotel chain. The personal was very friendly and the cleaning staff did a good job. For guests arriving in Vienna via the Western Train station the location is ideal, also with respect to connections to the rest of the city.

Beds and ljnned of gikd quality. Super clean. TV is annoying. Not smart, and on top, no matter what channel you turn it off, it always comes back on israeli news.

Nice hotel with gorgeous rooms.

Is good But is not quite room, go to stay with trust!

The hotel is at an excellent location, value for money was absolutely worth it. Hotel was very clean, everything went smoothly.

Beautiful views from our windows of all directions. Greet location, near u-bahn. There’s a gym for those who wants a simple workout. Plentiful restaurants and cafe nearby.

Lovely hotel for a 2 night family visit. Well located with public transport of all forms on the doorstep. All staff were friendly and very helpful for advice in getting about the city. Well equipped rooms were simply furnished but warm and beds comfortable. Lobby bar was a great place for a nightcap after touring the Xmas markets.

We paid dear for a “comfort room” which was tiny! and the bed was up against a wall. My wife had to struggle in and out of the bed. This room was not suitable for a couple. On the brighter side it was near the underground system, and within walking distance to bars and restaurants

We recommend this comfortable and cosy hotel with very kind staff. It is located very close to the subway. The fact that we could leave our luggage at the Reception before check-in and after check-out was a great help for us.

Everyting is very good except cleanliness of the room which is not bad but should be improved. Kettle should be cleaned. Scale and black water is coming out of it. Rooms should be a bit better cleaned and refreshed.

Hotel was located perfectly and was well priced, highly recommended!

Everything is great, but it would be nice with müsli without chocolate or just some plain oat

Lovely staff. Clean and tidy rooms and good selection at breakfast. Especially loved the selection of drinks and breads. My only suggestion for improvement would be to put 2 single beds in most of the accessible rooms. My partner cannot sleep in the same bed as me due to his particular disabilities, which meant we had to have adjoining rooms. Although we were given a good discount and the staff were very helpful, it did mean extra expense and some inconvenience. That said, I felt all staff were exceptionally friendly and professional and recommend the hotel to anyone. It is also very convenient for trams and underground and there is an excellent restaurant across the street.

the location of the hotel is perfect. the staff is very polite. the room was big and clean. thank you very much. we will arrive in the future to the hotel.

We got a discount code and the price for value was unbeatable for Vienna that is the main reason for choosing Leonardo for our two night overlay in Vienna. We choose Leonardo WestBahnhaupf because in the past we stayed at Ibis near by, we know the area and it is really close to Maria HilfS. Unfortunately you must due diligence and notice your first time clients that Vienna has changed and is full of aggresive homeless/vagrant people. We were really happy that a Billa opened at WestBahnhaupf but after 21:00 this supermarket was unreachable because of the 10++ vagrants arguing and fighting in that area, police was nowhere in sight. Regarding the actual hotel, we got a bussiness room on the 5th floor and to be totally honest some features were a bit lacking. I am a tea fan but i did not use the electric kettle due to it's poor condition ( the brand logo was warn out, the actual heating coil inside had seen better days and was full of scale or even rust) . A previous client used his shoe to kill a mosquito on the ceiling ( there was a small blood stain in that area and the shoe print quite visible) . The hair drier even though it was usable had some cracks on the side. The shower cabin wall had some small mozaic tiles missing and the rubber fixtures were not very well mounted and water kept getting out of the shower. The water temp kept fluctuatimg regardless of the our of the day. We liked the bed, we liked the ergonomic chair, we liked the complimentary sparkling water, we liked that you encouraged your clients to bring their own food and keep it in the fridge. We like the diversity of the food at breakfast. We liked that there were emough power outlets in the room. You should advertise the gym on the 8th floor. It has 3 equipments perfect for someone looking for some exercise during their stay. I did not use it since we only booked two nights and i was told it was only open till 21:00, advertise it more at checkin and keep it open for longer hours, maybe even 24/7 like 25Hours Hotel in MQ Wien does 🥰. We did not like that the TV started on an Israeli channel and that Al Jazeera was blocked, it appeard on the channel list but it had no service In 2024 we do not support anything that has to do with Israel, and upon writting this i see your CEO was born in Israel 😢. Overall we liked Leonardo for the price per value and if we will get similar discount codes in the future we most probably will chose Leonardo in cities like Wien, Amsterdam, Berlin or Budapest.

This hotel is wonderful. The General Manager, Elisabeth allowed us to postpone our stay by 4 years due to COVID19. This was the most amazing act of professionalism. A big thank you to Elisabeth. In regards to the hotel, our room was very comfortable. The bed allowed for a great sleep. The breakfast was plentiful with lots of variety. There are 3 elevators so the wait time is minimal. The only complaint is that the Fit Room on level 8 is very hot. There are air conditioning units, but I couldn't see any way of turning them on. Perhaps if I'd asked at reception this could have been resolved. Overall, a great hotel and very close to trams and trains. Would definitely stay here again if we return to Vienna.

What an amazing stay. Super Central Location and amazing team. Loved our stay and will be back soon