FAQ about Leonardo Hotel Vienna Westbahnhof

Yes, Leonardo Hotel Vienna Westbahnhof provides complimentary high-speed Wi-Fi in all guestrooms and public areas.

Yes, a courteous reception team is on duty around the clock, 24/7.

At Leonardo Hotel Vienna Westbahnhof, check-in officially begins at 3:00 pm, while check-out is requested by 12:00 noon.

The property features 213 stylishly appointed guestrooms and suites.

Yes, reception staff speak multiple languages, including English, German, Italian, Arabic, Romanian and Hungarian.

Yes, Leonardo Hotel Vienna Westbahnhof offers triple rooms suitable for families; space is limited, so booking early is advised.

Yes, the hotel is designated as a non-smoking establishment.

Yes, the hotel participates in the Travel Sustainable programme, confirming certified eco-practices.

Yes, the hotel offers four fully accessible guestrooms for single occupancy and step-free public areas.

Yes, every guestroom features individually controlled air-conditioning for year-round comfort.

Yes, each room is equipped with an electric kettle plus tea- and coffee-making amenities.

Yes, guestrooms include a compact refrigerator for guests’ own refreshments.

Currently, all rooms feature hypoallergenic bedding; extra pillows or special requests are accommodated when available.

Yes, interconnecting options include double-double pairs and a double room adjoining a triple room.

Yes, baby cots are supplied free of charge when reserved in advance.

Yes, rooms feature a personal safe, with additional safety deposit boxes at reception.

Yes, each bathroom comes with a hairdryer for guest convenience.

Yes, irons and ironing boards are available on request from housekeeping.

Yes, every morning Leonardo Hotel Vienna Westbahnhof lays out an extensive Viennese and international buffet breakfast.

From Monday to Friday breakfast is served between 6:30 am and 10:00 am.

On Saturdays, Sundays and public holidays breakfast runs from 7:00 am until 10:30 am.

Yes, the welcoming lobby bar pours drinks daily from 5:00 pm to midnight.

Yes, the 24-hour Grab’n’Go corner stocks snacks, sweets, alcoholic and non-alcoholic drinks, plus toiletries.

Yes, for groups of 20 persons or more, half-board arrangements can be organised on request prior to arrival.

Yes, children are welcome; ages 0–5 eat free, 6–11 pay €7, 12+ full price.

Yes, many rate plans bundle buffet breakfast; guests may also add it separately.

The minimum age to check in unaccompanied is 18 years.

Cancellation conditions vary by the chosen rate; flexible rates can be canceled free of charge until a specified deadline. Rules are visible in rate descriptions, confirmations, and booking contracts.

Yes, reservations of five rooms or more are considered group bookings and follow separate terms and conditions.

At Leonardo Hotel Vienna Westbahnhof, early check-in or late check-out is subject to availability and costs €30.

Yes, pets are welcome; nightly charges are €10 for small and €15 for large dogs.

Yes, complimentary luggage storage is available at reception for early arrivals and late departures.

Visa, Mastercard, American Express and most contactless payment methods are accepted at reception.

Yes, guests must show photo ID and the same credit card used, unless prepaid.

Leonardo Hotel Vienna Westbahnhof stands approximately 200 metres—about a two-minute walk—from Westbahnhof station.

Yes, Leonardo Hotel Vienna Westbahnhof offers secure underground parking on-site for €18 per day, subject to space.

Currently, no dedicated airport shuttle operates; reception can arrange a private transfer on request.

Westbahnhof U-Bahn (U3, U6) and Europaplatz tram stops lie within a five-minute walk.

A direct U3 ride from Westbahnhof to Stephansplatz takes roughly ten minutes.

Yes, bicycles can be stored securely on site.

Schönbrunn Palace lies about 3 kilometres away, roughly 20 minutes by tram.

Yes, reception can book taxis, while car-rental services are available at Westbahnhof station.

Yes, guests at Leonardo Hotel Vienna Westbahnhof enjoy free access to the FIT & RELAX lounge with elliptical, multigym and bike.

The fitness lounge is open daily from 9:00 am until 9:00 pm.

No, there is no business centre available.

Yes, one meeting room and a boardroom are available for corporate events.

The Schubert conference room accommodates up to 50 delegates in theatre layout.

Yes, virtual entertainment is listed among the hotel’s guest amenities.

Yes, an inviting guest lounge adjoins reception for relaxed gatherings and refreshments.