FAQ about The Jaffa

Yes, The Jaffa offers fast, complimentary Wi-Fi throughout all guestrooms and public areas.

Yes, the Front Desk is staffed 24/7 and provides comprehensive guest services.

The Jaffa comprises 121 rooms and suites: 37 in the restored Historic Wing and 84 in the Contemporary Wing.

Yes, the hotel features fully accessible guestrooms, elevators, and public facilities, including grab bars, lowered vanities, and wide doorways.

Smoking is prohibited in all guestrooms and indoor spaces; it is only permitted in designated outdoor areas.

No, The Jaffa is not a kosher property and does not offer a kosher menu.

Yes, the dedicated Concierge Team is delighted to arrange private tours, restaurant reservations, and tailored transportation for each guest.

Yes, The Chapel is an extraordinary setting for boutique weddings, cocktail receptions, and executive meetings.

Yes, the hotel belongs to the Fattal Limited Edition collection (Israel does not employ an official star-rating system).

Yes, The Jaffa provides a state-of-the-art underground robotic car park for a fee, subject to availability; occasional technical delays may occur.

Yes, every room features a curated minibar and a compact refrigerator for personal items.

Yes, each room is appointed with a Nespresso coffee machine and a complimentary tea infusion set.

Yes, all bathrooms offer invigorating rain showers and premium bath amenities at no additional charge.

Room Service is available daily from 07:00 to 23:00 with an extensive culinary selection.

Yes, guests may request either a king-size bed or two twin beds when booking, subject to availability.

Yes, cribs are available upon request at 55 ₪ per night.

Yes, you may request accommodation in either the Historic Wing or the Modern Wing in advance; requests are subject to availability.

Yes, several signature suites include private balconies with unobstructed views of the Mediterranean.

Yes, The Jaffa presents an abundant buffet breakfast with à la carte enhancements daily from 07:00 to 12:00.

Yes, Giardino welcomes diners from 18:30 to 22:30, showcasing contemporary Mediterranean cuisine where Jaffa meets Paris.

Yes, during the season a poolside bar serves refreshing beverages and light fare.

Yes, the Backgammon Lounge is open daily from 09:00 to 17:00, serving craft cocktails, fine wines, and light bites.

Yes, guests may order à la carte dishes alongside the buffet for an additional fee.

Yes, the restaurants welcome external guests with advance reservation, subject to availability.

Yes. The Jaffa's culinary team will be delighted to craft a bespoke menu for any event held in the Chapel.

Check-in begins at 15:00, and check-out is at 12:00.

Yes. Early arrival or extended departure can be arranged, subject to availability and a supplementary charge.

Flexible reservations may be cancelled without penalty until the deadline confirmed at the time of booking; specific conditions depend on the selected rate.

Regrettably, pets are not permitted; however, certified service dogs are warmly welcomed in accordance with local regulations.

Guests must be at least 18 years old and present valid photo identification upon check-in.

Children up to 12 years of age are subject to an additional fee, irrespective of the number of beds already in the room.

Yes. In accordance with local law, Israeli citizens and residents are subject to VAT.

The Jaffa accepts Visa, MasterCard, American Express, Diners Club, Discover, and cash, in accordance with local regulations.

The Jaffa is located at 2 Louis Pasteur Street in Jaffa, just 300 metres from the promenade and the shoreline.

It is a pleasant 5–7 minute stroll from the hotel’s gate to the Jaffa Flea Market and the Clock Tower.

Approximately 23 km, or a 25–30 minute drive in normal traffic.

Yes. A private car or limousine transfer can be arranged through the Concierge for an additional fee.

The Yefet/Louis Pasteur bus stop is roughly 70 metres from the entrance—about a one-minute walk.

While complimentary bicycles are not available, the Concierge will gladly arrange bicycle rentals.

Yes. The Concierge can secure taxis or private cars 24 hours a day.

Yes. The Jaffa’s outdoor pool is heated to 27 °C and operates seasonally from April through October.

During the summer season, the pool is open daily from 09:00 to 18:00.

Yes. L.RAPHAEL Spa offers bespoke massages, manicures, pedicures, and additional beauty therapies.

Yes. The fitness centre is accessible 24/7 and features professional cardiovascular and strength-training equipment.

Yes. Both dry and wet saunas are available within the spa complex.

The pool welcomes guests of all ages; children must be supervised by an adult and follow the lifeguard’s instructions and posted guidelines.

Yes. Guests may enjoy the inner garden and restaurant terrace throughout the day, except during occasional private functions.