FAQ about Leonardo Royal Hotel London City

The hotel is located at 8-14 Cooper’s Row, London EC3N 2BQ, in the City of London. It’s just a 2-minute walk from Tower Hill Underground station and a short stroll to the Tower of London and Tower Bridge.
 

Check-in time is 3:00 PM and check-out time is 11:00 AM.

Yes, there is an option for early check-in or late check-out, subject to availability. Please request in advance, and note that additional fees may apply.

Yes, complimentary unlimited Wi-Fi is available throughout the hotel for all guests.

Yes, our front desk is open 24 hours a day, 7 days a week, so assistance is available at any time, day or night.

We provide 12 flexible meeting and conference rooms, complimentary high-speed Wi-Fi, in-room work desks, and reception-assisted printing services, making the hotel ideal for business travellers.

Yes – families are very welcome. We offer family rooms that can accommodate up to two adults and two children, and we provide baby cots/cribs on request. Children can also enjoy the pool during designated hours (with adult supervision), and our restaurant offers kids’ options, making the hotel a great choice for families.

Yes, The hotel participates in the Leonardo AdvantageCLUB loyalty program, offering members 10% discounts on direct bookings, points toward free nights, and other exclusive perks.

We offer a variety of room types to suit different needs, including Superior Rooms (with double, king, or two queen beds), Executive Rooms, and even a spacious Suite. Some Executive Rooms come with premium views of the city or Tower of London.

Our guest rooms are equipped with everything you need for a comfortable stay. Amenities include air conditioning, a large flat-screen TV, a safe, a work desk, tea and coffee-making facilities, an en-suite bathroom with luxury toiletries, and complimentary Wi-Fi.

Yes. Our hotel is accessible and offers specially designed guestrooms for wheelchair users or those with mobility issues. These rooms provide extra space for easy movement, step-free access, adapted bathrooms (roll-in showers, grab rails), and are conveniently located near elevators.

Yes, we offer 24-hour room service, with a limited menu after 10 PM, so you can dine in your room at any time.

Yes, the hotel offers outsourced laundry and dry-cleaning services Monday to Saturday, including same-day service on weekdays, with charges applying.

Yes. We provide baby cots/cribs free of charge (upon request), and extra beds can be arranged for older children subject to availability (a small fee may apply for an extra bed). Please let us know in advance and we will do our best to accommodate your family’s needs.

Yes, family rooms accommodating up to four guests are available, and while the hotel has no connecting rooms, adjacent rooms can be requested in advance.

Yes, some of our rooms do offer views of the Tower of London, Tower Bridge, or the London skyline. To enjoy a view, we recommend booking an Executive Room with a View, or you can request a room with a landmark view when making your reservation. We will do our best to accommodate these requests, subject to availability.

Executive Rooms are larger than Superior Rooms and come with additional perks. In an Executive Room, guests enjoy extra space (roughly 45 m² vs 35 m² for a Superior), plus complimentary bathrobes and slippers. Executive guests also receive a 10% discount on food, drinks, and spa treatments during their stay. Superior Rooms are stylish and comfortable, but upgrading to Executive gives you those added luxuries and benefits.

No, breakfast is not automatically included in every room rate. You can book a rate that includes our breakfast buffet, or if your booking is room-only, you’re welcome to add breakfast for an additional charge.

Breakfast is served in our restaurant Monday–Friday from 6:30 AM to 10:00 AM, and on weekends and public holidays from 7:00 AM to 11:00 AM. This generous time window lets you enjoy either an early start or a relaxed morning meal.

Yes – our hotel features an on-site restaurant, Leo’s Restaurant & Bar. It offers a stylish setting with a menu of modern British and European cuisine, plus lovely views of London’s historic Roman Wall nearby.

Yes, aside from the main restaurant we also have Leo’s Bar, which is perfect for cocktails and drinks in the evening. In addition, there’s Corvo Bar & Café on-site, serving coffee, light bites and snacks during the day. Both provide comfortable spaces to relax.

Yes, absolutely. Our culinary team is happy to cater to special dietary needs – including vegetarian, vegan, gluten-free, or other allergies/preferences. Just inform us of your requirements, ideally before arrival or when you check in, and we will ensure suitable options are available for you.

No, the hotel does not offer afternoon tea.

Yes. Our on-site restaurant offers a children’s menu with kid-friendly meals, and high chairs are available for little ones. We strive to make dining comfortable for families, so just ask your server and they’ll be happy to provide kids’ options.

Leo’s Restaurant offers a modern International Menu. Guests can expect everything from a full English breakfast and international favorites to seasonal chef specials. The focus is on fresh, high-quality ingredients in a contemporary, yet approachable dining style.

Cancellation policies depend on the rate plan you book. Flexible rates generally allow free cancellation up until a day or two before arrival, while discounted advance purchase rates may be non-refundable. Please check your specific reservation details or contact us, and we’ll be happy to clarify the policy for your booking.

The minimum age to check in is 18 years. Guests under 18 must be accompanied by an adult. A valid photo ID (such as a passport or driver’s license) is required at check-in for age verification.

We do not allow pets at the hotel, except for service animals such as guide dogs. Pets cannot be accommodated in the rooms, but certified assistance dogs are welcome and our staff will happily assist guests who require service animals.

Yes, children can stay free at our hotel when using existing bedding in a room with a parent or guardian (within the room’s maximum occupancy). We do not charge extra for infants or small kids sharing a bed, and we provide baby cots at no cost. Note that older children or additional guests requiring an extra bed may incur a fee.

Yes – a refundable deposit (usually a credit card pre-authorization) is typically required at check-in to cover any incidentals. The amount can vary, but it’s often around the cost of one night or a set daily amount per stay. This hold is released after check-out if no extra charges are incurred.

Yes, we offer complimentary luggage storage for our guests. If you arrive before your room is ready or have a late departure, you’re welcome to leave your bags with us at the bell desk or reception and explore London worry-free on that day.

No, reservations are non-transferable.

Non-amendable bookings cannot be changed, whereas flexible bookings may be modified via the original booking source, with rates updated accordingly.

The nearest London Underground station is Tower Hill (on the District and Circle Lines), just about a 2-minute walk from the hotel. Fenchurch Street railway station is also only a 4-minute walk away, and Tower Gateway DLR station (with trains to London City Airport and Docklands) is about 5 minutes away on foot.

Yes, getting around is very easy. In addition to the nearby Tube station (Tower Hill) and DLR, there are several bus lines and taxi services readily available by the hotel. You can be in the West End, Oxford Street, or other major areas within 15–20 minutes by public transport. Our concierge can always help with directions or recommendations for the best routes.

From Heathrow Airport, the most convenient ways to reach us are: by London Underground (about 60 minutes) – take the Piccadilly Line to an interchange like South Kensington or Hammersmith, then switch to the Circle/District Line to Tower Hill; or by taxi/car, which takes roughly 45–60 minutes depending on traffic. Our hotel does not provide a free shuttle, but we are happy to arrange a private car transfer if you prefer.

No, we do not operate a private airport shuttle. However, our concierge can happily arrange a taxi or private car transfer for you. The hotel is also very well-connected to public transport – for example, you can reach us directly from Heathrow via the London Underground.
 

Yes, parking is available nearby. While we don’t have on-site parking, guests can use the Tower Hill public car park located a few minutes’ walk away (on 50 Lower Thames Street). Please note that parking fees apply, and unfortunately the hotel does not have its own garage.

Yes. Our hotel is within central London’s Congestion Charge zone. If you are driving to the hotel on weekdays (7:00 AM–6:00 PM), you will need to pay the congestion charge for that day. (There is no charge on weekends or public holidays, but other road tolls like the ULEZ may still apply.)

We are fortunate to be surrounded by many of London’s top attractions. The Tower of London is practically on our doorstep (about 0.2 miles away, a 5-minute walk). Tower Bridge is also only a 10-minute walk. You can walk to the Sky Garden in about 10 minutes, and St. Paul’s Cathedral and The Shard are a short ride away. There are also plenty of pubs, restaurants, and the River Thames promenade nearby for you to enjoy.

Yes – the area around our hotel is very safe and well-lit. We are located in a central part of London (the City), which is busy with professionals and tourists during the day. At night it becomes quieter, but it remains a secure area and is patrolled regularly. As always in any big city, we advise normal precautions, but our guests generally find the surroundings to be safe and comfortable.

Yes – our hotel features the Rena Spa, a full-service wellness center. Guests can relax in the sauna and steam room, or book a rejuvenating massage or beauty treatment from our professional therapists. It’s a wonderful way to unwind after a busy day in London.

Yes, we have a 25-metre heated indoor swimming pool on-site. It’s available to all hotel guests, perfect for a refreshing swim or some morning laps. The pool area is part of our spa and health club facilities. Family swim time applies during the week.

Yes, there is a fully equipped fitness center at the hotel. Our gym offers a range of modern cardio machines, weight training equipment, and space for stretching or exercise routines. Whether you want to maintain your workout routine or just stretch after traveling, our gym is available for guests’ use. Children under 16 are not allowed in the gym.

Yes, hotel guests enjoy complimentary access to our health and leisure facilities. This means you can use the swimming pool, gym, sauna, and steam room at no extra charge. (Spa treatments and massages, however, do carry an additional fee if you choose to book them.)

Yes – children under 16 are allowed to use the pool, but only with adult supervision and during designated hours. For safety and comfort, we have specific family swim times on weekdays (e.g., mid-morning and afternoon sessions), while on weekends and holidays children can swim at any time with a parent present. Please note that the sauna and steam room are generally for adult use.

The pool and gym are open Monday to Friday from 6:30 AM to 10:00 PM, and on Saturdays, Sundays, and Bank Holidays from 7:00 AM to 9:00 PM. (During weekdays, children may swim during limited hours as noted above.) Spa treatment hours vary by day, but generally appointments are available from morning through early evening – our spa reception can assist with specific timings and bookings.

Yes, in addition to the usual facilities, our hotel provides some unique activities occasionally during festive periods.

Yes, our concierge is more than happy to assist with planning your London adventures. Whether you need to book a sightseeing tour, reserve theater tickets, arrange restaurant reservations, or get insider tips on local attractions, just ask and we’ll gladly help make your stay enjoyable and hassle-free.