FAQ about Leonardo Hotel London Croydon

Yes, the reception at the hotel is staffed 24/7. Guests can check in late at night, check out early, or get assistance from the front desk at any hour, ensuring round-the-clock service and security.
 

Check-in at the hotel begins from 3:00 PM, and check-out is until 11:00 AM. If you arrive earlier or need to depart later, the hotel will do its best to accommodate you (see early check-in/late check-out options), but the standard times are 3 PM for arrival and 11 AM for departure.

Yes, the hotel was formerly known as Jurys Inn Croydon. It has since been rebranded under the Leonardo Hotels group, offering the same location and service under the new name.
 

Yes, the hotel was formerly known as Jurys Inn Croydon. It has since been rebranded under the Leonardo Hotels group, offering the same location and service under the new name.
 

Yes, guests can securely store their luggage at the hotel. If you arrive before your room is ready or have a late departure after check-out, the staff will gladly hold your bags at no extra charge so you can explore freely.
 

The hotel is a 4-star property, providing an upscale experience with comfortable rooms and a range of modern amenities. Guests can expect high standards of service and facilities consistent with this rating.

You can reach the hotel by phone at +44 (0)20 8448 6000 or via email at cri_operations@leonardohotels.com. The team is available 24/7 and will gladly assist with any questions or special requests.

Yes, the hotel provides complimentary high-speed Wi-Fi throughout the property. Guests can enjoy free internet access in all rooms and public areas for browsing, work, or streaming during their stay.

Yes, all guest rooms are equipped with air conditioning. The climate control allows guests to adjust the room temperature for a comfortable stay year-round.

Yes, each room comes with tea- and coffee-making facilities. You will find an electric kettle with complimentary tea, coffee, milk, and sugar provided so you can enjoy a hot drink in your room.

No, the standard rooms do not include a personal mini-fridge. If you have items that require refrigeration (such as medicine or baby food), the staff can assist by storing them for you upon request.

Yes, room service is available for a surcharge of £6. Guests can order food and beverages to their room during service hours (generally during the day and evening), allowing them to dine in comfort.

Yes, every guest room is fitted with a secure in-room safe. This allows you to safely store your valuables – such as passports, electronics, and jewelry – giving you peace of mind during your stay.

Yes, accessible rooms are available for guests with mobility impairments or other disabilities. These rooms feature accessible bathrooms, wider doorways, and step-free access. It’s recommended to inform the hotel of your specific needs when booking so they can ensure a suitable room is prepared.

Yes, there are accommodations suitable for families, including some larger rooms and the option for interconnecting rooms (subject to availability). Extra beds or baby cots can be provided on request. It’s best to request any connecting rooms or extra bedding in advance so the team can arrange it.

Yes, daily housekeeping service is provided for all guest rooms. The team tidies your room each day, refreshes towels, and makes sure you have all necessary amenities. (If you prefer not to be disturbed, you can use the “Do Not Disturb” sign and request service at a convenient time.)

Breakfast is not automatically included in every room rate. You can book a package that includes the extensive breakfast buffet, or add breakfast for an additional charge (around £16 per person) if it’s not included. Be sure to check your booking details – if needed, you can purchase breakfast upon arrival.

Breakfast is served on weekdays from 6:30 AM to 10:00 AM, and on weekends from 7:00 AM to 11:00 AM.

Yes, the hotel features an on-site restaurant called the Bar and Grill. The restaurant serves a variety of dishes and is open for breakfast every morning and for dinner in the evenings, offering both local and international cuisine for guests’ convenience.
 

Yes, the hotel has a bar on site as part of the Bar and Grill. Guests can relax in the bar area with a selection of wines, beers, spirits, and cocktails. It’s a great spot to unwind in the evening or meet with friends and colleagues in a casual setting.
 

Yes, the restaurant at the hotel offers options for various dietary needs. Whether you are vegetarian, vegan, or require gluten-free meals, the kitchen team is happy to accommodate you. It’s advisable to inform the staff of any special dietary requirements, and they will ensure suitable dishes are available for you.
 

Yes, besides the hotel’s own restaurant, the property is located in central Croydon with many dining options nearby. Within a short walk you’ll find a variety of restaurants, cafés, and pubs offering international cuisines and local favorites, so you’ll have plenty of choice if you wish to eat out.

The hotel provides flexible booking options, including fully refundable rates. If you book a refundable rate, you can cancel up to a certain period (usually 24–48 hours before arrival) without charge. However, cancellation policies can vary by rate, so please check the specific terms of your reservation or contact the hotel for details.

Pets are not allowed at the hotel. The property maintains a pet-free environment to ensure comfort for all guests. (Of course, certified service animals such as guide dogs are welcome to assist guests with disabilities.)

Yes, the hotel is a smoke-free property. All guest rooms and indoor public areas are non-smoking. Guests who wish to smoke may do so outside the hotel in designated smoking areas.

The minimum age to check in at the hotel is 18 years old. Guests under 18 must be accompanied by a parent or legal guardian. Identification (such as a passport or driver’s license) may be required at check-in to verify age.

Yes, the hotel tries to accommodate early check-in and late check-out requests when possible. Early arrival or a later departure is subject to room availability and may incur a fee. It’s best to inform the hotel in advance of your needs, and the team will do their utmost to help – or at least securely store your luggage if your room is not ready.

The hotel accepts all major credit and debit cards, including Visa, MasterCard, American Express, and more. Cash payments are not accepted. Please note that a credit-card pre-authorization or deposit may be required at check-in to cover any incidentals during your stay.

Yes, while the hotel does not have on-site parking, guests can use a nearby facility. The hotel offers discounted rates at the Ruskin Square Car Park (about a 5-minute walk away). Simply see reception upon arrival for a voucher or instructions – with the hotel’s discount, parking is currently about £12 per day (standard rate £16) for guests.

No, the hotel does not offer a private airport shuttle. However, the property is well-connected by public transport: East Croydon Station nearby has direct trains to Gatwick Airport (about 15 minutes journey). The staff can also help arrange a taxi or advise on the best transportation options to any of London’s airports.

To reach the hotel from Gatwick Airport, the fastest option is by train. Take a direct train from Gatwick to East Croydon Station (approximately 15 minutes). East Croydon Station is only a 5-minute walk from the hotel. Alternatively, taxis and ride-share services are available at Gatwick and would take around 30–45 minutes to Croydon, depending on traffic.

Guests can easily reach central London from the hotel by train. East Croydon Station (a 5-minute walk from the hotel) offers frequent trains to London Victoria or London Bridge, with journey times of about 15–20 minutes. You can also take local trams or buses to connect with the London Underground, but the direct trains are the quickest and most convenient way to get to the city center.

Yes, the hotel is very well connected to public transport. It’s only a short walk to East Croydon Railway Station, which has extensive national rail and Thameslink services. There is also a tram stop (“Wellesley Road”) right outside the hotel, and several local bus routes nearby. This makes it easy to get around Croydon and travel into central London or other destinations.

The hotel is approximately 9 miles (14.5 kilometers) south of central London. By train, this distance is covered in about 15–20 minutes (to London Victoria or London Bridge). By car, travel time can be 45-60 minutes depending on traffic. Despite being outside the city center, the quick train connection makes the hotel very convenient for visiting central London.

Yes, the area around the hotel is generally safe. The property is in a busy part of Croydon near the town center, with good lighting and regular foot traffic. Many guests (including solo female travelers) feel comfortable walking to and from East Croydon Station even after dark. As with any urban area, it’s wise to stay aware of your surroundings, but the main routes are well-traveled and monitored.

The closest major airport to the hotel is London Gatwick Airport. Gatwick is roughly 19 miles away and easily accessible by direct train (about 15 minutes from East Croydon Station). London Heathrow Airport is further (approximately 20+ miles away) and typically takes about an hour or more to reach by car or public transport.

No, the hotel does not have an on-site gym or fitness center; however, a fitness club is close by, and the front desk can provide directions or help arrange local exercise facilities.

No, the hotel does not have a spa or wellness center on the premises. If you are interested in spa treatments, the hotel can recommend nearby spas in the Croydon or London area for massages, beauty treatments, or other wellness services.

The hotel is located in a vibrant area with plenty to do nearby. Shoppers can visit the Whitgift Centre and Centrale Mall just a few minutes’ walk away. For entertainment, Fairfield Halls (Croydon’s concert hall and theatre) is close by. The property is also adjacent to East Croydon Station, putting you within 15 minutes of central London’s famous attractions like the London Eye, museums, and West End theaters. Additionally, Boxpark Croydon (a trendy food and events venue) is near the station, offering diverse dining options and occasional live events.

The hotel does not have organized on-site entertainment or specific activities (such as live music or nightly shows). The main common area is the bar and lounge where guests can relax. The staff are always happy to suggest activities around town or help book tours and experiences in London if you’re looking for things to do during your stay.

Yes, there are excellent shopping opportunities near the hotel. The Whitgift Centre and Centrale Mall are both within a 5-minute walk from the property, offering a wide range of retail stores and boutiques. Additionally, Croydon’s North End pedestrian shopping street is nearby, with department stores and local shops – perfect for guests who wish to shop or pick up essentials during their stay.

Yes, while the hotel does not operate its own tours, the staff at reception are happy to help guests arrange sightseeing tours or book tickets. Whether you want to explore London’s attractions, take a day trip, or need a taxi to an event, the hotel team can provide information and assist with reservations to make your visit as convenient and enjoyable as possible.