FAQ about Leonardo Royal Hotel Ibiza Santa Eulalia

Yes, Leonardo Royal Hotel Ibiza Santa Eulalia provides complimentary high-speed Wi-Fi throughout guestrooms and public areas.

Yes, a professionally staffed reception desk is open 24 hours for arrivals and assistance.

Official check-in begins at 15:00, while check-out is requested by 10:30 in the morning.

Yes, multilingual team members speak English, Spanish and additional languages to assist international travellers.

Yes, adapted guestrooms, step-free access and dedicated facilities ensure comfort for guests with reduced mobility.

Yes, all-inclusive packages at Leonardo Royal Hotel Ibiza Santa Eulalia cover meals, snacks, drinks and activities.

The minimum age for check-in is 18 years when presenting valid identification.

Yes, a €100 refundable damage deposit is pre-authorised on arrival and released at check-out after inspection.

Yes, designated outdoor smoking areas are provided; however, smoking is not permitted in rooms or on balconies.

Yes, rooms at Leonardo Royal Hotel Ibiza Santa Eulalia feature individual air-conditioning and heating.

Yes, an electric kettle with complimentary tea and coffee supplies is provided in each room.

Yes, selected room categories include a small minibar-style refrigerator; availability depends on room type.

Yes, all rooms have a furnished private balcony, and several categories guarantee panoramic sea views.

Yes, spacious family rooms and inter-connecting layouts can be reserved for guests travelling with children.

Yes, bathrooms are equipped with premium toiletries and a wall-mounted hairdryer at no extra charge.

Yes, baby cots are available on request and must be confirmed in advance; however, extra beds are not provided.

Yes, a full daily housekeeping service is included in the rate for all accommodations.

Yes, USB charging sockets are provided in all rooms; power outlets use European standard.

No, 24-hour room service is not offered; dining is available in the restaurants and bars.

Yes, Leonardo Royal Hotel Ibiza Santa Eulalia serves buffet breakfast daily from 07:30 to 10:30.

Yes, clearly labelled vegetarian, vegan and gluten-free dishes are prepared at every meal service.

Yes, buffet lunch is served 13:00–15:00 and dinner 18:30–21:30 each day in the restaurant.

Yes, guests can enjoy several bars, including the pool bar, Blue Café and the chic evening Rosé Bar.

Yes, bartenders craft signature cocktails while live show-cooking stations add theatre to the buffet experience.

Yes, the buffet always includes child-friendly dishes and smaller portions tailored to younger diners.

Yes, the snack bar operates daily from 11:00 to 18:30 offering light bites and refreshments.

Currently, bar facilities are primarily for guests, yet non-residents may enter by purchasing a day-pass.

Yes, pre-plated cold dinners can be arranged for late arrivals when requested before 20:00 on arrival day.

Yes, dairy-free options are available and additional requests can be accommodated with prior notice to the team.

Cancellation conditions depend on the selected rate; flexible rates allow free cancellation within the stated deadline, while non-refundable rates incur full charges.

No, pets are not permitted, although certified service animals are welcome without charge.

Yes, bookings of five rooms or more are subject to special terms and possible additional fees.

Yes, online check-in is available; guests receive a link to pre-complete details before arrival.

Yes, complimentary luggage storage is offered both before check-in and after check-out.

Yes, early check-in or late check-out may be arranged subject to availability and an additional fee.

Visa, Mastercard and cash in euros are accepted; a credit card is required for deposits.

Yes, the Balearic tourist tax is collected on arrival at approximately €0.83–€3.30 per adult per night, depending on season.

A government-issued photo ID and the credit card used for booking must be presented at check-in.

Ibiza Airport is 20 km from Leonardo Royal Hotel Ibiza Santa Eulalia, 25 minutes by car.

Yes, private airport transfers can be arranged through the hotel for an additional cost.

Yes, secure outdoor parking is available on site; the daily fee is around €20, subject to seasonal variation.

Public bus lines 24, 18A and 37 serve the nearby Cala Nova and Es Canar stops.

Yes, the colourful Punta Arabí Hippy Market is roughly 1 km away—an easy 10-minute walk.

The beach lies just 10 metres from the pool area, and the seaside promenade starts less than 1 km away.

Yes, the concierge can book reliable taxi pickups and arrange competitive car-hire reservations.

No, on-site bicycle or e-scooter rentals are not available; guests should arrange externally.

Yes, Ibiza Town is about 16 km away and reachable in roughly 30 minutes by car, bus or boat.

Yes, local water-sports centres at Cala Nova and Santa Eulalia marina are within a pleasant coastal walk.

Yes, Leonardo Royal Hotel Ibiza Santa Eulalia pool features a children's splash zone with slides.

Yes, stylish Balinese daybeds line the terrace; advance reservation is recommended during peak season.

Yes, a supervised mini-club and outdoor playground run daily activities for younger guests.

Yes, a full schedule of daytime activities and live evening shows is presented every day.

Yes, regular themed parties—such as white nights and island-style celebrations—enhance the guest experience.

No, the hotel currently offers neither fitness classes nor organized wellness activities on property.

Yes, a gated pathway leads straight from the pool terrace onto the sandy beach.

Outdoor pools at Leonardo Royal Hotel Ibiza Santa Eulalia open daily 10:00–18:00, weather permitting.

Yes, complimentary pool towels are provided and may be exchanged daily at the towel kiosk.

Yes, the concierge at Leonardo Royal Hotel Ibiza Santa Eulalia arranges excursions and guided island tours.