FAQ about Leonardo Hotel Hamburg Airport

Check-in at Leonardo Hotel Hamburg Airport begins at 15:00, and check-out is required by 12:00 noon.

Yes, Leonardo Hotel Hamburg Airport provides high-speed Wi-Fi free of charge in all guestrooms, public areas, and meeting spaces.

Yes, the front-desk team is available around the clock for arrivals, departures, and guest assistance.

Yes, reception agents speak German, English, and additional languages to assist international travellers.

The hotel offers seven multifunctional rooms plus three combined setups, hosting up to 110 attendees.

Yes, lifts, public restrooms and most common areas are designed to be fully wheelchair accessible.

According to the property's own assessment, it meets a four-star standard.

Yes, complimentary luggage storage is offered so guests can safely leave bags before check-in or after check-out.

Yes, Leonardo Hotel Hamburg Airport offers a private outdoor car park on site; spaces are subject to availability and no advance reservation is necessary.

Yes, every room features individually controlled air-conditioning for year-round comfort.

Yes, guestrooms provide an electric kettle with complimentary tea and coffee sachets.

Yes, each room contains a small refrigerator for personal food and beverages.

Yes, irons and ironing boards can be delivered to the room on request at no extra charge.

Yes, hypoallergenic bed linen and extra pillows are available upon request through housekeeping.

Yes, every bathroom offers complimentary toiletries, a hairdryer, and a makeup mirror.

No, this property currently does not offer room service at any time.

Yes, guests can request same-day laundry and dry-cleaning services on weekdays for an additional fee.

Yes, several rooms are purpose-built for wheelchair users, featuring widened doors and adapted bathrooms.

Yes, Leonardo Hotel Hamburg Airport serves a hot and cold buffet breakfast daily from 06:00–10:30 Monday–Friday and 06:00–11:00 on weekends and public holidays.

Yes, vegetarian, vegan and gluten-free products are clearly labelled and available on request.

The restaurant prepares regional Hamburg specialities alongside classic international dishes.

Yes, during fine weather food and drinks are served on the sheltered garden terrace.

Yes, the bar welcomes both hotel residents and outside visitors.

Yes, children may enter the bar area when accompanied by a supervising adult.

Yes, the restaurant is open for lunch and dinner every day except selected public holidays.

Yes, a simplified early-bird breakfast can be arranged from 04:00 with prior notice to reception.

The minimum legal age for check-in is 18 years.

Pets are welcome; a cleaning surcharge of approximately €15 per pet, per night is added to the bill.

No, all guestrooms and interior spaces are strictly non-smoking; designated outdoor areas are provided.

Flexible rates may be cancelled free of charge until 18:00 on the day of arrival; non-refundable rates are charged in full at booking.

Yes, a valid credit card or cash deposit is requested at check-in to guarantee incidental charges.

Yes, early check-in and late check-out are possible, subject to availability; a modest hourly fee is usually applied.

Yes, express check-out is available. Guests simply drop off their keycard and receive the invoice by email.

Yes, bookings of more than five rooms are treated as groups and may involve separate contracts, deposit payments, and tailored cancellation periods.

Payments are accepted by Visa, MasterCard, American Express, EC-Maestro cards and cash in euros.

Leonardo Hotel Hamburg Airport is roughly 1.5 km from the terminals—about a 5-minute drive or 20-minute walk.

Yes, Leonardo Hotel Hamburg Airport operates a free airport shuttle daily between 05:15 and 23:00, leaving every 15 minutes until 10:30 and thereafter running on request both to and from the terminals.

The nearest station is Langenhorn Nord on line U1, located about 300 metres away—a 4- to 5-minute walk.

A direct U1 ride from Langenhorn Nord to Jungfernstieg in the city centre takes approximately 24 minutes.

Yes, Leonardo Hotel Hamburg Airport offers long-term parking packages (“Park, Sleep & Fly”) that allow cars to remain on site for the duration of a trip.

No, dedicated EV charging points are not installed on the premises at this time.

Yes, the reception team will pre-book taxis or private cars for journeys to the cruise terminals or harbour.

A metered taxi from the main railway station costs roughly €30–€35 depending on traffic.

Yes, step-by-step driving directions from exit HH-Schnelsen-Nord (A7) are available on the hotel website and via confirmation emails.

Yes, guests at Leonardo Hotel Hamburg Airport enjoy complimentary access to a modern fitness room equipped with cardio and strength machines.

Yes, a Finnish sauna is open daily from 17:00 to 22:00 for in-house guests.

No, professional massage or spa treatments are not provided on the premises.

Yes, reception offers printed maps showing popular jogging trails and bike routes through nearby parks.

Yes, a limited number of rental bicycles can be hired at the front desk for a daily fee.

Yes, the events team can arrange team-building exercises, workshops, and themed coffee breaks in the conference rooms.

Yes, use of the gym and sauna at Leonardo Hotel Hamburg Airport is free for all registered guests.

No organised evening entertainment is scheduled, but guests may relax and watch live sports in the Sibylla Bar & Lounge.

Yes, the concierge desk assists with reservations and occasionally provides discounted vouchers for selected city tours and attractions.