FAQ about Leonardo Hotel Exeter

Yes, complimentary Wi-Fi is provided throughout the property, ensuring guests can stay connected with ease.

Check-in begins at 3:00 pm, while check-out is required by 11:00 am.

Yes, it welcomes families and provides child-friendly amenities to ensure a pleasant stay for everyone.

Yes, accessible rooms and facilities are available; kindly inform reception when booking to guarantee allocation.

Yes, the front desk operates around the clock to assist guests at any time.

Yes, some staff members are proficient in multiple languages, offering assistance to international visitors.

Yes, meeting rooms accommodate small to medium events; contact leonardomeetings@leonardohotels.com for details and availability.

No, there is no on-site parking; guests may use discounted 24-hour parking at nearby Summerland Gate.

Yes, a loyalty programme is offered; join the Advantage Club to receive exclusive returning-guest benefits.

Accommodation options include standard double, twin, triple, Executive, and family rooms, each designed for comfort.

Yes, all rooms include in-room tea- and coffee-making facilities for guest convenience.

Currently, mini-fridges are only provided in Executive Rooms; other categories do not include them.

Yes, extra pillows and hypoallergenic bedding are available upon request to ensure a comfortable night's sleep.

No, room service operates daily from 12:00 pm until 7:00 am, with a reduced night-time menu.

Yes, same-day laundry and dry-cleaning are available; please enquire at reception for pricing and schedules.

Yes, complimentary toiletries and hairdryers are supplied in each bathroom for guest comfort.

Yes, connecting rooms can be arranged for families; contact reception when booking to confirm availability.

Yes, all guest rooms feature air-conditioning to maintain a comfortable indoor climate.

Yes, all guest rooms feature integrated USB charging points for convenient device power.

Yes, buffet breakfast is served daily: 7:00–10:00 am weekdays and slightly later on weekends.

Yes, the breakfast selection includes vegetarian and vegan choices to accommodate dietary preferences.

Yes, gluten-free options are available upon request and can be arranged with the restaurant staff.

Yes, the bar is open to non-residents as well, subject to availability.

Currently, afternoon tea is not a standard offering.

Yes, children are permitted in the lounge area under adult supervision.

Yes, a children's menu is available to cater to younger palates.

Yes, lunch and dinner are served, featuring a range of dishes in a relaxed setting.

Yes, the hotel can arrange in-room dining upon request to help guests mark special events.

Only registered service animals are permitted; no other pets are allowed on the premises.

Yes, it maintains a strict non-smoking policy in all indoor areas for the comfort of all guests.

Yes, a pre-authorization may be required at check-in, which is released upon departure.

The minimum age requirement is generally 18, with valid identification needed at check-in.

Yes, departures after the standard time may incur a late check-out fee, subject to availability.

Yes, express check-in and check-out are available for added convenience.

Cancellation terms vary by rate and booking channel; please consult your confirmation for specific conditions.

Yes, tailored group booking arrangements are available; email hannah_whitfield@leonardohotels.com with corporate event enquiries.

Yes, luggage storage is offered so guests may explore the city without carrying bags.

Yes, early check-in may be possible, subject to availability and potential fees.

It is about a 10-minute walk from the cathedral, making it convenient for guests wishing to visit.

It is within walking distance, approximately a 15-minute stroll from the station.

No, there is no dedicated airport shuttle; guests typically use taxis or public transport.

It is roughly 1.5 miles from the campus, which can be reached by a short drive or local transport.

Yes, numerous shops and restaurants are a short walk away; reception can provide a local map.

Yes, the team can arrange local taxi services; please speak with reception for bookings.

Yes, Summerland Gate car park is recommended for covered parking; hotel guests receive discounted 24-hour rates.

It is about a 15–20-minute walk to reach the Quayside area.

Yes, the immediate area is generally regarded as safe, but normal precautions are advised.

Exeter Bus Station, three minutes’ walk away, offers multiple routes to business parks and surrounding areas.

No, but St Sidwells Point Leisure Centre, with a full gym, is a three-minute walk away; day passes are available.

No, there is no pool onsite; St Sidwells Point Leisure Centre’s swimming facilities are three minutes away.

No on-site spa; however, St Sidwells Point Leisure Centre, three minutes away, offers reservable spa treatments.

No, the hotel does not organize tours directly, but the front desk can assist with referrals.

Currently, live entertainment or music is not regularly scheduled in the evenings.

No, there is no rooftop terrace, and views are limited to surrounding city streets.

No, fitness classes are not hosted onsite; St Sidwells Point Leisure Centre nearby offers various sessions.

Currently, no seasonal events are planned, though occasional promotional offers may be introduced.

No, the property does not feature a dedicated game room or family entertainment area.