FAQ about NYX Hotel Erfurt

Yes, NYX Hotel Erfurt provides complimentary high-speed Wi-Fi in all guestrooms and public areas.

Yes, NYX Hotel Erfurt provides complimentary high-speed Wi-Fi in all guestrooms and public areas.

Yes, the front desk is staffed around the clock for any guest needs.

Yes, reception staff speak German, English, and additional languages to assist visitors.

Yes, reception staff speak German, English, and additional languages to assist visitors.

Yes, several fully equipped meeting rooms and event spaces can be reserved in advance.

Yes, children are welcome and extra beds or cribs can be arranged on request.

Yes, barrier-free guestrooms, step-free access, and adapted public facilities are available.

Yes, every guestroom is equipped with individually controlled air-conditioning, allowing guests to adjust temperature to their personal preference year-round.

No, only the suite categories include a stocked minibar refrigerator.

Yes, every room offers either an electric kettle with complimentary tea and coffee or a Nespresso machine, depending on the room category.

Yes, eco-friendly bath amenities are supplied free of charge in every private bathroom.

Yes, a wall-mounted or handheld hairdryer is standard in every bathroom.

Yes, hypoallergenic bedding and additional pillows can be requested through housekeeping at any time.

No, room service is not available around the clock; orders may be placed during bar opening hours, with a €10 service charge applied per delivery.

Yes, each room contains a safe with an electronic lock.

Yes, rooms are cleaned and refreshed daily unless guests opt for the green choice.

Each morning, NYX Hotel Erfurt presents an extensive hot and cold buffet breakfast for guests.

Breakfast is served from 06:00 to 10:00 Monday through Friday, and from 07:00 to 11:00 on Saturdays, Sundays, and public holidays.

Yes, dedicated vegetarian and vegan items are included on the buffet every day.

Yes, the stylish NYX Bar is located on the ground floor near reception.

Yes, the bar welcomes outside guests, subject to available seating and house rules.

Yes, gluten-free bread and dishes can be prepared when requested in advance.

The restaurant opens for à-la-carte dinner service each evening; lunchtime service is currently not provided.

Yes, smaller child-friendly portions or simplified dishes are available on request; simply inform the service team when ordering.

Flexible rates may be cancelled free of charge until 18:00 on arrival day; non-refundable rates cannot be changed or refunded.

The primary guest must be at least 18 years old to register.

Yes, dogs are welcome for an additional charge of €15 per night; advance notice is kindly requested.

Yes, all guestrooms and interior areas are strictly non-smoking; designated outdoor areas exist.

Yes, upon check-in a credit-card pre-authorisation is taken as a security deposit to cover potential incidental expenses.

Early check-in or late check-out can be arranged at NYX Hotel Erfurt for an additional fee, subject to availability.

Bookings of ten rooms or more are classified as group reservations and are subject to separate rates, payment schedules, and cancellation policies.

Yes, express check-in/checkout is available; guests simply provide card details in advance.

Complimentary secured baggage storage is offered at reception for both arrival and departure days.

The hotel is approximately 850 metres from Erfurt Hauptbahnhof, an easy walk that takes around ten minutes.

The nearest tram stop is Anger, situated roughly 150 metres from the hotel entrance.

Travel by taxi typically takes 15-20 minutes, depending on traffic conditions.

No, a scheduled shuttle service is not offered, but reception can arrange a private taxi on request.

Yes, the cathedral square can be reached on foot in about ten minutes.

Yes, staff gladly order taxis and can coordinate car-rental reservations for guests.

No, the hotel does not rent bicycles, but staff will gladly direct guests to nearby rental shops.

Yes, several public surface parking lots suitable for oversized vehicles are located within a comfortable ten-minute walk of the hotel.

NYX Hotel Erfurt features a compact fitness room equipped with cardio and strength machines, open daily from 08:00 to 22:00.

Yes, a small wellness area featuring a sauna is located on the 17th floor and is available for guest use.

Yes, the concierge can book guided walking or Segway tours through local operators.

Yes, the bar at NYX Hotel Erfurt hosts live DJ sets on selected weekend evenings; exact dates can be confirmed with the reception team.

No, the hotel does not offer a rooftop terrace or bar for guest use at this time.

Currently, no board games or gaming consoles are provided in the lobby or other public areas of the hotel.

No, tickets for local attractions cannot be purchased at reception; guests should obtain them online or directly from the venue.

No, the property does not feature a dedicated business centre or self-service workstations at present.

Yes, staff provide maps to riverside jogging paths and recommended cycling routes around town.