FAQ about Leonardo Hotel Düsseldorf Airport - Ratingen

Yes, at Leonardo Hotel Düsseldorf Airport complimentary high-speed Wi-Fi is available in all guestrooms and public areas without charge.

The front desk at Leonardo Hotel Düsseldorf Airport is staffed 24 hours a day, ensuring assistance and check-in at any hour.

At Leonardo Hotel Düsseldorf Airport, check-in begins at 15:00 and check-out is requested by 12:00 noon in accordance with hotel policy.

Leonardo Hotel Düsseldorf Airport provides secure outdoor and garage parking spaces on site, available for guests at a daily fee.

Yes, the hotel welcomes families, offers extra beds or baby cots on request, and features child-friendly facilities such as a seasonal outdoor pool.

Yes, reception staff speak German, English and additional languages, ensuring smooth communication for international guests.

The hotel comprises 200 modern, air-conditioned guestrooms and suites.

Yes, specially adapted rooms for guests with reduced mobility can be reserved in advance.

No, the property has no elevator; ground-floor rooms are step-free, and first-floor accommodation is accessible only via an internal staircase.

Yes, every guestroom features individually controlled air-conditioning and efficient heating.

Yes, every room features a capsule coffee machine, while electric kettles with complimentary tea bags can be requested from reception at any time.

Yes, each guestroom contains a small refrigerator; however, it is left unstocked, and refreshments can be purchased around the clock from the lobby mini-market.

Yes, private bathrooms include free toiletries, a large mirror and a wall-mounted hairdryer.

Yes, hypoallergenic bedding, additional pillows or blankets are available on request at no extra cost.

Currently, rooms do not include personal irons or boards; instead, an easily accessible ironing room equipped with a professional steam station is available to all guests free of charge.

No, room service is available only during restaurant opening hours and is not offered 24 hours a day.

Yes, daily housekeeping refreshes rooms and towels unless the guest requests otherwise.

Yes, several rooms are interconnected and can be booked together for families.

Yes, laundry and dry-cleaning are offered Monday to Friday only; items must be handed to reception by 08:00 to receive same-day return, and fees apply.

Yes, each morning at the Leonardo Hotel Düsseldorf Airport, guests can enjoy an extensive hot and cold breakfast buffet served in the restaurant.

Breakfast is served Monday to Friday from 06:00 to 10:30, and on Saturday and Sunday from 06:00 to 11:00.

The restaurant opens in the evening for à-la-carte dinner service; it does not provide lunch.

Yes, clearly labelled vegetarian and vegan dishes are offered, and further plant-based meals can be prepared on request.

Yes, gluten-free products such as bread and cereals are available; guests should advise the team in advance.

Yes, a lobby bar operates only during high-season periods and subject to occupancy; specific opening days and hours vary, so guests should enquire in advance.

Yes, visitors who are not staying overnight may dine in the restaurant subject to table availability.

Yes, the restaurant offers a special children’s menu with smaller, child-friendly portions.

Flexible bookings can be cancelled free of charge until 18:00 on the day of arrival, while non-refundable rates cannot be changed.

Yes, pets are welcome for a surcharge of roughly EUR 15 per animal, per night.

Guests must be at least 18 years old to complete check-in.

No, smoking is not permitted inside; designated outdoor smoking areas are provided.

Currently, express check-in and express check-out are unavailable; standard procedures remain in place until the new digital system is fully implemented.

Yes, complimentary luggage storage is available both before arrival and after departure.

Yes, early arrival or late departure can be organised subject to availability and may incur an extra fee.

For group reservations of 10 rooms or more, special prepayment and cancellation terms apply and must be confirmed with the hotel’s sales team before booking.

Leonardo Hotel Düsseldorf Airport is located roughly 4 km from Düsseldorf International Airport, a drive of about five minutes.

A scheduled shuttle departs from the hotel to Düsseldorf Airport every day between 04:00 and 12:00 at a fee of €5 per person; no return or pick-up service is provided.

The shuttle journey usually takes between seven and ten minutes depending on traffic conditions.

Bus stops for lines 759 and 760 are a short walk away, providing direct links to the airport, Ratingen and Düsseldorf’s city transport network.

By car the trip is roughly 15 minutes; by S-Bahn from the airport station it takes about 20 minutes.

Yes, taxis can be ordered 24/7 by reception, and a taxi rank is usually available outside.

Car rental arrangements are not facilitated by the property; the nearest agencies operate at Düsseldorf Airport, and guests should organise vehicles with them directly.

Currently, no electric vehicle charging stations are operational on site; installation is underway and expected to be completed within the coming weeks.

The closest access is the Ratingen-Schwarzbach exit on the A52 motorway, around one kilometre away.

From Düsseldorf Hauptbahnhof, guests may take bus 759 to Gothaer Straße and walk a short distance to the hotel, or choose a taxi costing approximately €12; no hotel shuttle serves the station.

Yes, the Leonardo Hotel Düsseldorf Airport offers a compact fitness room equipped with cardio and strength machines, free of charge to all registered guests.

Yes, guests can relax in the on-site sauna situated next to the fitness area.

Yes, children may use the pool when accompanied by an adult, and there are no separate children-only times.

A seasonal outdoor swimming pool with surrounding sun terrace awaits guests in the courtyard of Leonardo Hotel Düsseldorf Airport.

No, professional massage or spa treatments are not offered on the premises.

Yes, registered guests have free access to the pool, gym and sauna during opening hours.

No, the hotel does not organise regular evening entertainment or live music events.

No, bicycles are not available to rent directly, but staff can advise on nearby rental shops.