FAQ about Leonardo Hotel Cheltenham

Yes, complimentary high-speed Wi-Fi covers all guestrooms, public areas and meeting spaces throughout.

Yes, reception is staffed 24 hours a day, so assistance is always on hand.

Check-in begins at 15:00 and check-out is by 11:00.

Yes, the hotel offers family rooms and welcomes children, with cots available. There are leisure facilities that allow supervised access for younger guests. Children's swim times are Monday to Friday from 9:00 AM to 7:00 PM, and anytime on Saturdays and Sundays. For bank holidays, please contact the hotel directly for leisure opening times, as these can vary.

The hotel offers two accessible chair lifts in the public areas. A comprehensive accessibility statement is available, and the hotel has two accessible bedrooms with fully accessible facilities. For any questions regarding this, please contact the hotel directly.

Yes, several team members speak multiple languages; please contact ahead as staffing varies by shift.

200 on-site parking spaces are provided; overnight residents pay £7 per 24 hours (short-stay parking is free for up to three hours).

Yes, 12 fully equipped meeting rooms accommodate events for up to 400 delegates.

No, guest rooms are not equipped with a minibar or small fridge.

Yes, every room is supplied with a kettle plus tea and coffee provisions.

Yes, an iron and ironing board are provided in each room for guest use.

Yes, a hairdryer is supplied in every private bathroom.

No, guestrooms are not air-conditioned; however, individual in-room heating controls are provided.

Yes, eco-friendly toiletries are provided free of charge and additional items are available on request.

Yes, room service operates around the clock, including a late-night menu.

Yes, laundry and dry-cleaning operate on a two-day service: items collected on Monday are returned Wednesday, and Wednesday collections return Friday.

Yes, a hot and cold buffet breakfast is served every morning.

Breakfast is served Monday–Friday 06:30-10:00, weekends and bank holidays 07:00-11:00.

Yes, vegetarian and vegan dishes are available on request; please advise the team in advance.

Yes, gluten-free options feature on the Bar & Grill menu and a separate breakfast station.

Yes, dinner is served 18:00-21:00 in the restaurant; bar food is available 12:00-22:00.

No, afternoon tea is not currently offered.

Yes, a dedicated children’s menu is available in the restaurant.

Yes, express check-in/out is available to speed up arrival and departure.

Yes, a credit-card pre-authorisation is taken on arrival to cover incidentals.

Yes, luggage storage is complimentary for arriving or departing guests.

Guests must be at least 18 years old to check in.

No, pets are not permitted, with the exception of accredited assistance dogs.

No, the property is entirely non-smoking, including all rooms and public areas.

Guests should review the cancellation terms attached to their reservation; for clarification, they may contact the hotel or their booking agent directly.

Yes, early arrival or late departure can be arranged subject to availability; a supplement may apply.

Group reservations of 10+ rooms require contract, deposit and specific terms; contact the groups team.

The hotel is about 2.5 miles (4 km) from the town centre—a 10-minute drive or 15-minute direct bus ride.

Cheltenham Spa Station is the closest rail hub, roughly a 5- to 8-minute drive (about 2 miles) from the hotel.

The journey to Gloucestershire Airport takes about 10 minutes by car (approximately 4 km).

No, the hotel does not run a dedicated airport shuttle; the team can arrange taxis on request.

Yes, Cheltenham Racecourse is around a 7-minute drive or short taxi ride away.

Local Stagecoach routes 94 and 94X stop within a five-minute walk of the hotel.

Yes, reception can arrange licensed taxis; car-hire booking services are not provided on-site.

The hotel sits just off the A40, giving guests direct road links into the Cotswolds in under 20 minutes.

Yes, EV charging points are available in the on-site car park.

Yes, guests enjoy access to a heated indoor pool at Juvenate Health Club.

Yes, children may swim when supervised; access is restricted to 09:00–19:00 on weekdays and all day at weekends.

The leisure club offers pool, sauna, steam room and whirlpool; no spa treatments or massage.

No scheduled fitness classes for guests; external instructors occasionally hire facilities and outdoor spaces.

Yes, both sauna and steam room facilities are available in the leisure club.

The hotel does not arrange guided tours; reception can suggest reputable local operators and attractions.

No, the hotel does not schedule regular evening entertainment or live music.

The hotel offers bike racks at the front and rear of the property. For any queries regarding bike storage, please contact the hotel directly.