FAQ about Leonardo Hotel Cardiff

Yes, complimentary Wi-Fi is available in all areas. The hotel ensures guests can stay connected both in rooms and public spaces.

Currently, check-in begins at 3:00 PM, and check-out is generally at 11:00 AM. The hotel follows these hours to offer a smooth transition between guest stays.

Yes, the reception desk operates 24 hours a day. The staff is always on hand to assist with arrivals, departures, and any needs in between.

Yes, accessible rooms and facilities are provided. The hotel has features such as wheelchair-friendly entrances and adapted bathrooms to support guests with mobility needs.

Yes, the hotel offers spacious family rooms and child-friendly dining options, making it suitable for families.

Yes, eight versatile meeting rooms with modern AV equipment accommodate up to 250 delegates.

Yes, limited on-site parking is available for a daily fee, and reception can validate or arrange discounts for nearby public car parks when spaces are full.

The castle is approximately 600 m away, about a 7-minute walk.

Cardiff Queen Street Station is the closest rail stop, one minute’s walk from the hotel.

The drive to Cardiff Airport takes roughly 35 minutes under normal traffic conditions.

Yes, the stadium is around 900 m away, about a 12-minute walk.

St David’s Shopping Centre is about 300 m away, roughly a 4-minute walk.

Yes, reception can arrange licensed taxis and organise car-hire with trusted providers.

Bus stops on Greyfriars Road and Queen Street plus nearby Queen Street and Cardiff Central rail stations provide frequent city and regional connections.

No

No, the hotel doesn't offer any family activity packages.

No, the hotel doesn't have a business center.

Yes, a hot and cold buffet breakfast is served every morning in the restaurant.

Breakfast is available 06:30–10:00 Monday–Friday and 07:00–11:00 on weekends and public holidays.

Yes, vegetarian and vegan dishes are included in the daily buffet.

Yes, gluten-free choices are available; please advise the team of any dietary needs.

Yes, 24-hour room service offers light meals and snacks throughout the night.

Yes, the Bar & Grill serves an all-day menu for lunch and dinner.

No

Yes, a dedicated children’s menu is available in the restaurant and via room service.

Yes, express check-in and check-out are available on request.

Yes, a credit-card pre-authorisation is taken on arrival to guarantee any incidental charges.

Yes, complimentary luggage storage is offered before check-in and after check-out.

Guests must be at least 18 years old with valid photo ID to check in.

No, pets are not permitted, but certified assistance animals are welcome.

The hotel is completely non-smoking; a cleaning fee applies for violations.

Cancellations are free until 16:00 on the day before arrival for flexible rates; non-refundable rates follow the conditions confirmed at booking.

Yes, early check-in or late check-out can be arranged subject to availability and a supplementary fee.

No

No, the hotel does not typically offer official guided tours. 

No, there is no on-site Spa.

Yes, superior rooms and suites include a mini-fridge; standard rooms do not.

Yes, complimentary tea- and coffee-making facilities are provided in all rooms.

Yes, an iron and ironing board are in the wardrobe

Yes, all the rooms are equiped with hairdryer

Yes, all guestrooms feature individual climate-control units.

Yes, most rooms include power outlets with integrated USB A & C ports for device charging.

Yes, same-day laundry and dry-cleaning services are available for an additional fee.

Yes, Housekeeping will deliver extra pillows or hypoallergenic bedding on request.