FAQ about Leonardo Hotel Brighton

The hotel is a 4-star hotel, offering upscale accommodation and services in line with UK 4-star standards.

Check-in is from 15:00 and check-out is by 11:00, allowing the team time to prepare rooms thoroughly for arriving guests.

Yes, complimentary high-speed Wi-Fi is available throughout; guests simply enter their email to connect.

No, breakfast is only included on Bed & Breakfast and other specified packages; room-only rates exclude breakfast.

Yes, reception is staffed 24 hours a day to assist with late arrivals and any guest enquiries.

Yes, complimentary luggage storage is available before check-in and after check-out.

Yes, guests can earn and redeem AdvantageCLUB points on eligible stays.

Yes, the hotel welcomes families with spacious family rooms, free stays for children under 12 sharing existing beds, children’s menus, and baby cots on request.

Yes, dedicated family rooms and a limited number of interconnecting rooms are bookable in advance.

Yes, fully accessible guestrooms with wider doorways, roll-in showers, and visual alarms are available; please pre-reserve.

Yes, every guestroom is equipped with individually controlled air-conditioning.

Yes, complimentary baby cots are available, but rollaway beds are unavailable; book sofa-bed or twin rooms instead.

Yes, each room includes a hospitality tray with tea, coffee, and hot-chocolate sachets refreshed daily.

Yes, room service operates daily from 12:00 to 21:30, with a limited selection available 24 hours.

Yes, late check-out until 14:00 can usually be arranged for £10 per hour, subject to availability.

Yes, all rooms feature the signature DREAM bed with pocket-sprung mattress for enhanced comfort.

Yes, same-day external laundry and dry-cleaning operate Monday to Friday, with morning collection.

Yes, a hot and cold buffet includes a traditional full English selection alongside continental options.

Breakfast is served Monday–Friday 06:30–10:00 and Saturday–Sunday 07:00–11:00.

Yes, vegetarian, vegan and gluten-free items are clearly labelled at the buffet, and the kitchen will prepare additional dishes on request.

Yes, the Bar & Grill offers British classics and light bites for lunch and dinner.

Yes, takeaway breakfast boxes can be pre-ordered at reception the night before early departures.

Yes, a children’s menu with smaller portions and family favourites is available in the restaurant and for room service.

Yes, in-room dining is available each evening until 21:30, with snacks offered overnight.

No, bar service closes at 23:00; overnight drinks can be ordered via limited room service.

No, a formal afternoon tea service is not offered.

The restaurant serves modern British cuisine, including grilled dishes, seasonal salads, and comfort-food favourites.

Flexible reservations may be cancelled without charge until 16:00 one day before arrival.

No, pets are not permitted, with the exception of certified assistance animals.

Yes, the hotel is strictly non-smoking throughout; a cleaning fee applies for violations.

A government-issued photo ID and the payment card used for the reservation must be presented on arrival.

A pre-authorisation is taken on the guest’s credit or debit card to cover incidentals; no cash deposit is required.

Children up to 12 years stay free when sharing existing beds with accompanying adults; breakfast is charged only if taken.

Yes, luggage storage is complimentary on the day of departure.

No, same-day cancellations are not permitted on any rate plan or reservation.

The minimum age to check in is 18 years.

Yes, express check-out is available; simply drop the key in the lobby box and the invoice is emailed.

Brighton Station is less than a five-minute walk along the pedestrian forecourt.

Yes, guests receive a reduced 24-hour rate at Brighton Station Car Park opposite the hotel by scanning a QR code at reception.

The walk takes around 20–25 minutes via Queens Road and the seafront promenade.

Frequent buses 7, 1/1X and 23 run from Brighton Station (adjacent to the hotel) directly to Brighton Marina.

Yes, The Lanes shopping district can be reached on foot in about ten minutes.

Gatwick Airport is the nearest major airport, 40 km away; direct trains run every 15 minutes and reach Brighton Station in about 30 minutes.

Yes, reception can pre-book licensed taxis or private cars for airport transfers at fixed rates.

No, Brighton currently has no Low Emission Zone, so no charges apply.

Yes, Brighton Station Car Park opposite the hotel offers multiple EV charging bays.

Yes, the New England Quarter is well-lit and generally safe; guests are still advised to keep valuables secure.

No, the property does not offer discounted tickets for Brighton Palace Pier or other attractions.

No, the hotel does not have a gym.

No, the property does not feature a pool.

Currently, there is no formal partnership; reception can direct guests to nearby public gyms.

No, the hotel does not organise guided tours but can provide maps and local recommendations.

Yes, nine fully equipped meeting rooms accommodate up to 110 delegates with AV support.

The hotel does not hire bicycles, but Brighton Station offers convenient rental services nearby.

No regular live entertainment is scheduled.

Yes, the concierge can suggest child-friendly attractions such as Sea Life Brighton, the Toy & Model Museum, and beach mini-golf.