FAQ about Leonardo Hotel Aachen

At Leonardo Hotel Aachen, complimentary high-speed Wi-Fi is available throughout all guest areas, so you can stay connected whenever you need.

Yes, a 24-hour front desk is available, allowing guests to check in or depart at any hour.

At Leonardo Hotel Aachen, check-in starts at 15:00 and check-out is required by 12:00.

Leonardo Hotel Aachen offers on-site parking for guests at a daily fee of roughly €8.

Yes, rooms and common areas are equipped to accommodate guests with reduced mobility, providing accessible features where needed.

Yes, staff members speak multiple languages and are ready to assist international visitors.

Yes, families are welcome, and certain room configurations can accommodate children, subject to availability.

Leonardo Hotel Aachen provides a well-equipped meeting room and conference amenities suitable for business events and corporate gatherings.

Yes, the reception team can handle special requests and make local bookings or arrangements.

Yes, all rooms include adjustable air conditioning and heating for a comfortable stay.

Yes, each bathroom comes with complimentary toiletries for guest convenience.

Yes, every guest room is furnished with tea and coffee-making facilities.

Yes, each room features a hairdryer for guest use.

Yes, rooms include a minibar for refreshments.

Yes, allergy-friendly bedding (such as non-feather pillows) is available upon request.

No, room service is only available during limited hours.

Yes, ironing equipment can be requested from the front desk if needed.

Yes, laundry and dry-cleaning services can be arranged for an extra fee.

No, there are no dedicated USB ports in the rooms, but standard electrical outlets are provided near the bed for charging devices.

Leonardo Hotel Aachen serves a generous daily buffet breakfast—weekdays from 06:30 to 10:00 and weekends from 07:30 to 11:00.

Yes, vegetarian and vegan dishes can be prepared upon request.

Yes, gluten-free menu options are available for guests who request them.

Yes, a bar is available on-site, and non-residents are welcome to visit.

Yes, a limited room-service menu is available until 21:45 for late snacks.

Yes, lunch and dinner are served at the property’s restaurant.

Yes, children are allowed in the bar area if accompanied by an adult (supervision is required due to alcohol regulations).

Yes, the hotel’s restaurant provides child-friendly meal options, including a kids’ buffet and children’s meals.

Yes, room service is offered, although only during set hours.

No, the hotel does not host a special Sunday brunch or regular seasonal dining events.

At Leonardo Hotel Aachen, pets are welcome for a supplement of EUR 15 per night, subject to house guidelines.

No, it is a non-smoking establishment with designated outdoor areas for smokers.

No, a security deposit is not required; the hotel typically takes a credit-card authorization at check-in for incidentals.

Yes, early check-in and late check-out may be possible for an additional charge, subject to availability.

Cancellation policies vary according to the rate booked. Flexible rates usually allow free cancellation up to the specified deadline, while non-refundable rates incur the full charge.

Yes, the hotel provides express check-in and express check-out services for guests’ convenience.

Yes, luggage storage is provided so guests can leave their belongings after checking out.

Yes. Guests must be at least 18 years old to check in.

Group reservations are subject to special terms and conditions; please contact the hotel’s reservations team for details.

Leonardo Hotel Aachen is situated about 2.5 km from Aachen’s city centre, with easy access by car or public transport.

Local bus stops just a few minutes’ walk from the hotel provide convenient connections to the city centre and the main railway station.

The hotel does not operate a dedicated airport shuttle, but the reception team will gladly help arrange a taxi or third-party shuttle service.

Leonardo Hotel Aachen sits next to both CHIO Aachen and the Tivoli football stadium, and other major sights are easily reachable.

Yes, it is within walking distance, taking roughly 10 to 15 minutes on foot.

Yes, taxis and car-hire arrangements can be made at the reception upon request.

The drive to Maastricht Aachen Airport generally takes about 35 minutes, depending on traffic.

Yes, it is conveniently close to the A4 and A44 motorways for easy road travel.

Leonardo Hotel Aachen features a compact mini-gym that is open daily from 06:30 to 22:00.

No, there are no spa or wellness facilities on site.

No, the hotel does not have a swimming pool.

No, there is no sauna or steam room at the property.

The hotel does not provide organised children’s activities, but it is welcoming to families.

No, the hotel does not host evening entertainment or live music events.

Yes, the staff can help organize excursions and tours for guests who wish to explore the area.

No, the property does not feature a rooftop terrace.