Guest reviews for Leonardo Royal Hotel Mallorca Palmanova Bay

Originally, we planned to stay for 8 nights, but in the end, we extended our stay to 14 nights because we loved the hotel so much. We booked a studio with a sea view, and from the terrace, we could practically jump straight into the water. The room was spotless—cleanliness was a solid 10/10! Every day, the room was cleaned, and the housekeeping staff were very friendly. The team at the reception was also fantastic. They responded to all our requests promptly and with a smile. I know some people complain about the little uphill walk to the hotel (just a 5-minute walk), but honestly, it gives the hotel an unforgettable view from all the terraces—especially the main hotel terrace overlooking the entire Palmanova area. Personally, I felt right at home. The only thing I could maybe mention is that breakfast was a bit repetitive—it had everything, but it was the same every day. It’s not that they could’ve done anything particularly creative with it, but hey, I don't want to praise them too much 😂 because they are just too good to be true! We’re definitely planning to return! Thank you!

Very friendly and professional. He made as feel welcomed from very first second

All good only the wifi was bad down alot of time

The hotel has a great location, close to the beach. Our room also had a sea view. We also noticed that there are better rooms with more sea view. The room has a stove, refrigerator, microwave and kettle and server appliances. It is possible to prepare food and enjoy lunch. Very much liked the food in the restaurant, which included a diverse selection of dishes.

They were friendly, helpful, enthusiastic and fun when running activities in the hotel.

Reception staff were incredibly helpful with an issue we had, and kept us at check in for the least amount of time possible, given the lateness of arrival, while it was sorted. Lovely touch of leaving a bottle of Prosecco in our room as it was a birthday while we were there, which was completely unexpected. This is my second time staying at this hotel and will book again. Location is excellent and away from the main Prom, so it’s quieter.

The hotel was clean and well-maintained. The staff were always cheerful and helpful, which made our stay even more enjoyable. The cleaners did a great job keeping the rooms spotless every day.

All in all had a great holiday apart from air conditioning was poor and cleaner didn't sweep or change the sheets over 10 days.

I really enjoyed all the adult activities at the hotel, especially the kayaking with Mauro and his team. Daniel (from seville) is particularly pleasant and good company on the kayak excursions. Anna, Dani and Daniel were all a good help with mini club and the adult activities such as archery and rifle shooting, though I always seemed to be more lucky with Dani than with Anna! I'd definitely come back though I think having a published animation timetable and moving the mini disco outdoors would be 2 good improvements

Overall we had a lovely holiday and this hotel exceeded our expectations. The apartment was very clean and well equipped with very comfortable beds and everything we needed. All the staff were friendly and very helpful. So many different areas around the hotel to relax outdoors and indoors with amazing views across Palma November Bay. This hotel is within walking distance to the beach and other bars and restaurants. Also handy to have a well stocked shop by the hotel. All in all, we would recommend this hotel. It is up a slight hill which perhaps isn't easy for people with mobility issues. However local taxis are very reasonable.

Overall a very enjoyable time let down only by wi fi access and faulty fixtures and fittings cleaners were brilliant, entertainment girl was outstanding but after our first visit 3 years ago standards have slipped ever so slightly yet prices have increased.

This hotel truly provides five-star service. The front desk team was outstanding — they answered all our questions and assisted us with every request promptly and professionally. Their support during our stay was unmatched. The hotel itself is spotless, spacious, and offers a wide range of amenities. We stayed in a sea-view apartment and were extremely satisfied with both the comfort and the view. We highly recommend including breakfast — the selection of food was excellent and catered to all tastes. An exceptional stay overall. Highly recommended!

We couldn’t be happier with our stay at Leonardo. It was a beautiful location, near to everything we wanted to do and see. The breakfast was delicious and there are so many options for anyone and everyone. The snack bar was fabulous as well. This hotel is walking distance away from so many shops, restaurants, beaches and more! I cannot recommend staying here more! We are so happy with our decision to stay at Leonardo and will be back! Thank Leonardo for making my birthday trip special 🙂

This was a great hotel. Travelling as 2 couples. Arrived around midday. Onw room was available but the other wasn't. This was actually a nice surprise as we were expecting to check in till 3pm so at least our friends had somewhere to store their cases and change. Hotel was really lovely and our view from level 7 over the bay was phenomenal. Only problem we had with the room was everything seemed quite wonky. All the cupboards wouldn't open fully as they seemed not to be straight. But that was minor as we managed to use them. Staff in general were friendly although one or 2 seemed quite abrupt however that may have been more of a language barrier. Only other issue was that myself and my husband and also the other couple we were travelling with ended up having neighbours who were clearly there to party in Magaluf and were so noisy at the beginning and end of the evenings. Singing and shouting. This isn't the hotels fault, however they ought to keep more of an ear out for these people as most patrons were probably there for a peaceful holiday as it's a more upmarket hotel, not a party scene. All in all though the hotel and staff were amazing and we had a fabulous time. We would definitely stay again. Thank You Leonardo Royal

Hotel was lovely. Friendly, all newly refurbished. They were always cleaning. Good location - the beach is a short walk and there is a little shop next door. Half board option was quite good as you get breakfast and dinner with drinks so we just brought snacks in between when out and about. Kids loved the swimming pool and they had some free activities which they enjoyed eg. Rifle shooting, kayaking. Would recommend.

Amazing Hotel

Great hotel, food and facilities

Me and my 6 yr old came here last week. Arrived early and room wasnt ready so had a look around. Lovely hotel, clean, luggage store. When we did check into our room I'd say we had one of the best balcony views in the hotel. Large (twin beds, made into doulbe) small kitchen, bathroom with good shower. And THE BEST VIEW. The pool was too cold for me but enjoyed sitting on the loungers watching the boats on the bay. Kids loved the pool. Good snacks and drinks selection from pool bar. Good breakfast choices at buffet.

Fabulous complex. Lovely staff from cleaning to management. Comfortable and relaxed atmosphere. Breathtaking views.

Really welcoming staff, from front of house, to housekeeping, really helpful and friendly… nothing was too much hassle…the breakfast selection is excellent, and the catering staff are professional and efficient.. the rooms were spotless, the bedding was lovely quality, the beds comfortable and smelled just washed … the facilities are amazing, with stunning terraces, with amazing views over the bay and its crystal clear waters, the selection of bars and places to eat a full meal, or grab snacks… the activities for the kids, from little ones to older teens all included in your stay is second to none.. I would definitely recommend this hotel to anyone… and will be returning in the coming months

We loved our stay. The staff were friendly and helpful. The location was great for families like us with little kids. The food selection was relatively small especially for vegetarians, however, the selection was tasty and fresh. There was plenty to do for us both at and around the hotel. The hotel was bright and fresh looking. The reception staff were very helpful and welcoming. We would highly recommend this hotel and would love to go back ourselves in the future.

Perfect holiday experience. The hotel is clean a. tidy with very friendly staff. There were plenty of sun beds on the terrace a. the pool areas were kept very clean. Our room was clean, functional with modern decor a. the beds a. seating area were really comfortable. You have to pay 5€ for the safe, but this is returned on check out. There is a TV a. we were self catering so had a fridge a. wash up facilities. The bathroom was also very modern with deluge shower a. again very clean as the apartment was cleaned daily. We paid for a breakfast package a. there is plenty of hot a. cold food to choose from fresh fruits, to chef made omelettes with juices a. tea / coffee too. The hotel is on a bit of a hill, but is within easy walking distance of both Palma Nova a. Magaluf, so plenty of daytime activity a. nighttime entertainment. Had a great time!!

Very nice hotel and location was good too. Not too far to walk into Palma Nova and Magaluf was a couple of minutes walk around the corner. We had a lovely view from outside the room and when at the pool view was even better. Rooms were modern and clean as was the rest of the hotel. I would definitely recommend this hotel and definitely worth a stay here. Staff friendly and accommodating too. Overall a great place to stay.

Lovely location and view. Hotel staff very good and great room which was cleaned daily. Excellent overall rating and would be happy to return and recommend. Only slight issue was the TV service/reception , limited British channels which were too pixilated to watch .

Been to this hotel absolutely amazing, clean helpful staff would highly recommend

On the whole great stay. Could do with better facilities on departure day. No hairdryer in shower room. Sun beds would be better with some form of soft mattress. Danni the entertainment rep very friendly and hospitable. We will be back!

What’s. Lovely lad so friendly.

We loved our stay - little piece of paradise

Had a great 5 day stay all the staff was so friendly and welcoming dani/Danny(kids club) went above and beyond to make our break full of different daily fun activities and evening entertainment. Hotel was beautiful and close to the beach all the staff was happy and helpful we made some great memories and definitely be back soon thank you 😊

There is confusion when booking as there are the 3 hotels all under the Leonardo Royal umbrella but not interchangeable which was a bit difficult as we went as a family but were allocated different buildings. We were pleased with our room which had a lovely view over the bay and was very peaceful and comfortable.We stayed B&B and enjoyed the breakfast but the quality of the yogurt and Juice could be improved- both a bit watery.