Leonardo AdvantageCLUB FAQs

Joining the Leonardo AdvantageCLUB is completely free. Click here to join: Leonardo Advantage Club | Leonardo Hotels.

After signing up via the website, you will receive a welcome email. Please follow the instructions in the email to activate your account and start using your membership.

Please check your junk or spam folders. If the email is not there, contact our team via Contact Us | Leonardo Hotels, and we will check that your email address has been entered correctly.

If you lose or forget your password, please click Forgot Password | Leonardo Hotels. A password reset link will be sent to the email address linked to your account. The link is valid for up to one hour.

You can amend your account details under the “My Account” tab by clicking "Edit" in the top right corner.

You earn 1 point for every euro spent on eligible bookings. As long as your AdvantageCLUB membership is linked before check-out, points will be credited automatically within 48 hours. For details on eligible stays, please refer to the Leonardo AdvantageCLUB Terms and Conditions.

AdvantageCLUB points can be redeemed at most of our hotels, excluding those in Greece and Cyprus. To redeem points, please log in to your membership account before checking availability. Bookings paid with points must be made online prior to arrival at the hotel. You must have enough points to cover the full cost at the time of booking.
1 point is worth €0.08 when used towards public rates.

Points are awarded for bookings made directly on our website, through our reservations team, or directly with the hotel. Some corporate-rate bookings made through corporate booking agents may also be eligible for points. Points are not awarded for group bookings. If you believe points are missing from an eligible stay, please complete the AdvantageCLUB form via Contact Us | Leonardo Hotels.

Points cannot currently be earned when staying at the following hotels:
Leonardo Cypria Bay
Leonardo Laura Beach & Splash Resort
Leonardo Plaza Cypria Maris Beach Hotel & Spa
Leonardo Crystal Cove Hotel and Spa by the Sea
Leonardo Kolymbia Resort – Rhodes

Unfortunately, no. Points can only be earned for stays after you completed your registration and account activation for AdvantageCLUB.

Log in to your AdvantageCLUB account: Leonardo Advantage Club | Leonardo Hotels. Then click on “My account”, and then click on “Points”. Here you will see your total points balance and a statement of collected and redeemed points.

Points expire after 18 months of inactivity following your last check-out date. Each new stay extends the validity of all points by a further 18 months, including stays booked using points.

When booking through your AdvantageCLUB account, you can earn points for up to five rooms per stay.

The AdvantageCLUB discount applies to up to five rooms per booking when you are logged in to your membership account on the website.

To cancel an upcoming reservation, log in to your account and select My Account, then Reservations. Only bookings made via the website will appear here. For reservations made through other channels, please contact the relevant party directly.

Please complete the AdvantageCLUB form via Contact Us | Leonardo Hotels. Our support team will review your request and credit any eligible missing points. Points can be backdated for stays within the past 365 days, provided your membership was active at the time of the stay and the booking qualifies for points.

Please ensure you have entered the correct username and password. If you have recently registered, make sure your account has been activated using the link in your welcome email. If problems persist, contact our team using the AdvantageCLUB form via Contact Us | Leonardo Hotels.

AdvantageCLUB members receive a 15% discount on food and drinks at most hotels where the restaurant is owned and operated by the Leonardo Hotel Group. For any questions on this please contact the
hotel directly. To receive the discount please inform the hotel team that you are an AdvantageCLUB member.

To earn miles or points for a qualifying stay, you must be an AdvantageCLUB member and a member of the relevant partner programme. During registration, select your preferred earning option and enter your third-party membership number.

You can switch between Miles & More reward miles and BahnBonus points in the “My Account” tab in your AdvantageCLUB account. Kindly note that a change will be valid for all your upcoming reservations.

You will earn 1 Miles & More reward mile for every €1 spent on eligible bookings. As long as your membership is linked before check-out, miles will be credited automatically within 48 hours. For full details, please refer to the Leonardo AdvantageCLUB Terms and Conditions.

You will earn 1 BahnBonus point for every €1 spent on eligible bookings. As long as your membership is linked before check-out, points woll be credited automatically within 48 hours. For further information, please consult the Leonardo AdvantageCLUB Terms and Conditions.

To check your balance, please log in to your relevant partner programme account. If you believe points or miles are missing from a stay, contact the partner programme directly.

Partner programme accounts are usually updated within 48 hours. If points or miles are missing after this time, please contact the relevant partner programme for assistance.

Unfortunately, no. Points/ miles can not be credited if you have not been registered to our Leonardo AdvantageCLUB prior to your check out.