Leonardo AdvantageCLUB Terms & Conditions
The Leonardo AdvantageCLUB loyalty program membership and its benefits are offered by Sunflower Management GmbH & Co. KG, Landsberger Allee 117A, 10407 Berlin and is administered on its behalf by the appropriate Leonardo Hotels chain (“Leonardo Hotels”). The goal is to enable Members ("members") of the Leonardo AdvantageCLUB to receive benefits described below after enrol for free for this program and staying at Leonardo Hotels participating in the program. Hotel brands currently participating in the program include Leonardo Hotels, Leonardo Boutique Hotels and Leonardo Royal Hotels. Further brands may be added or deleted at the sole discretion of Leonardo Hotels.
The rights and obligations of Leonardo Hotels under the Leonardo AdvantageCLUB may be assigned or transferred by Leonardo Hotels to any other related or unrelated entity at any time, and performance thereafter shall be the responsibility of that entity.
The membership in the Leonardo AdvantageCLUB is available to each individual. You may only enrol in the Leonardo AdvantageCLUB if you are at least 18 years of age or major according to your local law and can enter into binding contracts (program is not available to minors). Leonardo Hotels’ employees are not entitled to join the program.
Leonardo Hotels reserves the right to cancel any Leonardo AdvantageCLUB membership and revoke any and all unredeemed points collected by any member for reasons that include, but are not limited to: a. violation of these Terms and Conditions b. misrepresentation of any information or any misuse of this Program v. violation of any national, state or local law or regulation in connection with the use of membership privileges d. failure to pay for hotel charges e. a check to a participating hotel brand that is returned for insufficient funds or is invalid for any reason f. commission of fraud or abuse involving any portion of this Program g. physical, verbal, or written abuse of hotel or Leonardo Hotelsel or h. action, in any other way, to the detriment of the Program or any of its alliances.
At any time, member may decide to cancel the participation in the Leonardo AdvantageCLUB via “My Profil” in their personal member account. Membership cancellation implies complete and total withdrawal from the program, thus permanently ending the existing relationship between Leonardo AdvantageCLUB and the member. This withdrawal causes all data pertaining to the member to be deleted from the Leonardo AdvantageCLUB database, along with all points remaining in the account at the time of cancellation.
Leonardo Hotels reserves the right to restrict, suspend, discontinue or cancel the Leonardo AdvantageCLUB upon 60 days' written notice to all active members. In that event, your right to receive points for hotel stays may end 60 days after the notification and the right to redeem points may end 90 days after the notification. Points for all members not presented for redemption on or before such redemption end date cannot be redeemed afterwards.
1.3 Changes in Terms & Conditions
Leonardo Hotels reserves the right to change, limit, modify or cancel the Leonardo AdvanategCLUB Terms and Conditions (incl. the number of points issued for a reservation), regulations, benefits, conditions of participation, rewards or part at any time, even though changes may affect the value of points or rewards already accumulated.
1.4 Legal rights
Neither the Leonardo AdvantageCLUB program nor any benefit offered by the program creates, constitutes or gives rise to any legal or contractual rights by members against Leonardo Hotels.
1.5 Data privacy
By the registration to the Leonardo AdvantageCLUB members accept and explicitly authorize that your personal information supplied by you in the registration form (i) shall be processed by Leonardo Hotels, in its capacity of data controller, by its subsidiaries, affiliates or franchisees, and (ii) may be transferred worldwide to third parties to process your personal data on our behalf or where required by applicable law or in the event of a company reorganization, merger or acquisition, for use of such information for its (their) administration of membership records, guest service, advertising, marketing and communication purposes. They or we may contact you for marketing purposes by mail, fax, telephone or email.
2. Participating Hotels
Hotels operating under the following hotel brands participate in the Leonardo AdvantageCLUB (with some exceptions): Leonardo Hotels, Leonardo Boutique Hotels and Leonardo Royal Hotels.
In addition the following hotels as part of the Leonardo Hotels chain participate in the Leonardo AdvatnageCLUB: Spreewald Inn Hotel, L Hotel Dresden Altstadt and Mercure Hamburg Airport.
Leonardo Hotel & Residenz Leipzig
If a hotel leaves the Leonardo Hotels network, or ceases to be a participating hotel, after a reservation has been made but before the actual stay, the member does not earn any points and benefits at the hotel in form of a discounted stay. In addition, special offers are no longer valid after the date at which the hotel leaves the Leonardo Hotels network or ceases its participation in the Leonardo AdvantageCLUB, even if the reservation was made before that date. If the Member is unjustly refused a credit of points, the responsibility of the Leonardo Hotels is strictly limited to properly recording points on the member’s account.
The registration for the personal member account is free of charge and has to be done online by filling out the application form within the Leonardo AdvantageCLUB area on the Leonardo Hotels homepage www.leonardo-hotels.com or within the online booking process in terms of an automatic registration if requested. Furthermore, members can register with registration forms within the hotel. Members must have an individual e-mail address in order to sign up for the program. The personal member account is just valid for any future reservations with the name of the account holder. The member should not disclose his or her ID or password to any other party. The Member is responsible for all operations on, and from, his or her account.
After submitting the form, the Member will receive an application confirmation e-mail, sent to the address indicated on the form, indicating the login details. This member ID entitles the member to collect points in all participating hotels immediately. The welcome email includes a confirmation link to activate the personal member account. Without the activation by clicking on the link your enrolment will not be finished and you will not have access to your personal member account.
4. Earning Points
You may earn points for stays in participating Leonardo Hotels beginning with the date of your enrolment in the Leonardo AdvantageCLUB. Points for reservations in the past can be retroactive rewarded up to 365 days after check-out with regards to the requested conditions and to the membership during the stay. A stay is defined as one night or consecutive nights at the same hotel, regardless of frequency of check-in/check-out. In case of a reservation of several rooms members only collects points for the first chosen room. Members have to identify theirselves as member with the booking process or during their stay to collect points for the done reservation. A stay is qualified when paying the reserved room rate to the hotel, which include most business and leisure rates. Points will be awarded for stays and room rates only booked through the Leonardo Hotels homepage, Leonardo Hotels central reservation offices or directly at the hotel.
A point is a unit value, counted in points, generated according to an established conversion schedule of monetary expenses by a member in a participating Leonardo Hotel. Every Euro (€) spent on your room reservation is worth one point. For different currencies than Euros, points are based on the defined exchange rates: 1 € = 1.40 CHF ( 1 CHF=0.71 points); 1 € = 1,35 $ (1 $=0.74 points).
Points may not be transferred to another member and do not have any cash value. Points remain valid for 3 years following the date on which they were recorded. If the member does not generate any transactions during a 365 day period, the points acquired for the last reservation booked will be lost without notice and without the possibility of restoring or converting them.
Any special points or welcome points credited on the member account during promotional activities will be considered as pending until the first qualifying stay booked at any participating hotel is checked-out.
4.1 Rounding calculations
Only a whole number of points can be granted. If the exchange rate application used for converting Euros into points results in a number of points with a decimal value, the number of points credited to the member's account will be rounded down to the nearest whole number if the decimal is below 5, and will be rounded up to the nearest whole number if the decimal value is equal to, or higher than, 5.
5. Redeem Points
Whenever the number of points in the member's account reaches a certain level of points (as indicated by the balance shown on the account statement), the member may convert these points into discounted stays in participating Leonardo Hotels.
The required level of points is indicated in the reservation process following the “Redeem Points” button. Redeem points already for short stays in a destination of your choice. Follow the reservation steps within the “Redeem Points” part and check how many points are required for your preferred stay. To redeem points is just available online on the Leonardo Hotels homepage www.leonardo-hotels.com with reservations in advance.
The required amount of points for a reservation is based on a defined point exchange ratio. Point values as well as the defined point exchange ration for any hotel or destination may change at any time. Points have no value until presented for redemption by the member.
5.1 Administration Fee
To redeem your points and to benefit of a free hotel stay an administration fee will be charged per reservation. The administration fee is based of the star rating of the hotel.
3* Hotels: 10 € (14 CHF, 13.5 $)
4* Hotels: 20 € (28 CHF, 27 $)
5* Hotels: 30 € (41 $)
5.2 Redeem Rooms
Except the meal plan Bed & Breakfast if selected, rewarded rooms do not include food and beverages, gratuities or incidentals. These charges are to be paid directly to the hotel prior to check-out. Transportation costs to and from the hotel are not included.
5.3 Reservation Cancelation
Members who cancel their reservation will not be awarded points for that reservation. Members who cancel their redeemed reservation will have their points used for that reservation re-deposited into the member's account.
Not cancelled by the cancellation deadline redeemed reservations as well as redeemed reservations with a “no-show” will be charged with the required points which will not be refunded. Moreover, cancelled redeemed reservations and redeemed reservations with a “no-show” will be charged with the administration fee. In any case of reservation cancellation or “no-show” members may be subjected to a processing fee.
5.4 Participating Hotels
Participating hotels may be added or deleted from any brand or destination category while this offer lasts. The rewards are void where prohibited by law. Reward Night reservations are not travel agent commissionable.
6. Benefit demand
Members benefit by advantages, that are communicated on the Leonardo Hotels website if the reservation was made directly on the Leonardo Hotels website, by phone with the reservation department of Leonardo Hotels as well Fattal Hotels or directly at the hotel. For reservations done via external channels members do not have any right to receive the communicated benefits of the Leonardo AdvantageCLUB.
If the member notices that points have not been properly credited to the member account after a minimum waiting period of 3 weeks, he or she may request that the balance be adjusted within a period of six (6) months following a stay at a participating hotel (based on the check-out date). For this, the member has to contact the affected hotel and must prove details of the claim and submit a copy of the invoice from the hotel in question. In case that members forgot to login while doing their reservation, a later credit can be requested by contacting the hotel with a prove of the reservation.
In order for the member to be entitled to earn points, the invoice corresponding to the claim must imperatively be in (or include) the name of the Leonardo AdvantageCLUB member.
Members can access all information related to their membership account in the Leonardo AdvantageCLUB including the current points balance. Any Leonardo AdvantageCLUB member who has joined the Program accepts to receive commercially-related electronic communications from the program.
Any changes to e-mail or postal addresses, member name or any other relevant membership information must be made by the member directly in the “My Profile” section within the Leonardo AdvantageCLUB account.