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Leonardo Advantage CLUB FAQ

1. How can I become a Leonardo AdvantageClub member?
Simply register online on the Leonardo Hotels Website under http://www.leonardo-hotels.com/leonardo-advantage-club. The Leonardo AdvantageCLUB membership is free.

2. What happens after the registration?
You will receive a welcome email which includes your account details: member ID, user and password. To activate your account you just click on the “Activate” button.

3. What happens if I lose or forget my password?
Click on “Forgotten Password” below the login box and your password will be sent to your email address.

4. How can I earn points?
After your registration, you automatically earn points for every reservation in a participating Leonardo Hotel booked via your Leonardo AdvantageCLUB account on the Leonardo Hotels Website. The points get confirmed after your stay in the hotel.

5. Can I collect points by booking a Leonardo Hotel through any other website or through a third party?
No. You only earn points for stays booked through the Leonardo Hotels homepage, Leonardo Hotels central reservation offices or directly at the hotel.

6. I just joined the Leonardo AdvantageCLUB, but stayed at a participating hotel shortly prior my registration. Can I earn points for that stay?
No. Points can not be earned for all stays prior to registration.

7. How do I redeem points?
To redeem points, sign in to your Leonardo AdvantageCLUB account, check the required points for the requested reservation and make your reservation under the “redeem points” button if you already have collected enough points.

8. How can I check my collected or redeemed points?
Sign in to your account at anytime with your registered email and password on http://www.leonardo-hotels.com/leonardo-advantage-club. The “My points” tap provides an overview of all collected/canceled/redeemed points and shows the current confirmed point balance.

9. When do points expire?
Points stay valid for 3 years. The member has to generate a transaction during a 365 day period to maintain the previously-acquired points.

10. How can I amend my details?
You can easily amend all your details under the “My Profile” tap.
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