Hotel Details
N 6 3
68161 Mannheim
T: +49 (0)621 - 107 10
F: +49 (0)621 - 107 116 7 info.mannheimcitycenter@leonardo-hotels.com
Central Reservations
reservations.mannheimcity center@leonardo-hotels.com
Guest Reviews
Denmark
Franck
4.3more...
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Leonardo Hotel Mannheim City Center - Guests Reviews(1-20/694)

 








Overall review score and guest recommendation rate for this property:

Average Guests Score

4.6
Out of 694 reviews
Rooms
4.4
Breakfast
4.5
Comfort
4.5
Service
4.8
93.1%
Recommended this hotel
Out of 694 reviews
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Written by: Stefanie
#1 Out of 694 reviews
Average guest score
4.8
Service
5.0
Breakfast
5.0
Comfort
4.0
Rooms
5.0
Written by: Siegmar
#2 Out of 694 reviews
Die Badezimmer sollten renoviert werden. Im Frühstücksraum war niemand vom Service zu sehen - wir konnten nicht erkennen, wo man sich mit der Zimmernummer anmelden muss. Das Pult haben wir erst später gesehen. Dies wäre durch umstellen des Pultes Richtung Eingang ganz einfach zu lösen. Die Mitarbeiterin kam dann sehr freundlich auf uns zu und wir wurden auch sehr freundlich bedient.
Average guest score
4.5
Service
5.0
Breakfast
4.0
Comfort
5.0
Rooms
4.0
Written by: Franck
#3 Out of 694 reviews
Average guest score
4.3
Service
5.0
Breakfast
4.0
Comfort
4.0
Rooms
4.0
Written by: Karen
#4 Out of 694 reviews
I was very shocked to receive an e-mail after I checked out indicating I had left jewelry behind and asking for credit card information via an e-mail. It seemed like a scam to me and not good from a security position. Room was too hot and is a little run down. Peeling paint and rotted wood on the doorframe in the bathroom should be addressed. Pillows were old and lumpy, not at all comfortable. Breakfast was fantastic!
Average guest score
4.0
Service
5.0
Breakfast
3.0
Comfort
5.0
Rooms
3.0
Written by: Amit
#5 Out of 694 reviews
The location of the hotel was fantastic for me and I think that's the biggest plus point. Not very happy with the front desk except for one lady who was quite helpful and helped me with the local travel information to Heidelberg. Many a times I got wrong information from front desk while asking them to make change to my reservation or booking taxi to airport. For one day I was charged incorrectly for breakfast while breakfast was already included in the package. While leaving I asked the hotel front desk to book a Taxi with Fix fare last night and he confirmed it would be 120 Euros, but I ended up paying 150+, when I tried to speak to Hotel reception they said it was a different guy in shift and asked me to talk to the taxi company. So overall not a very good experience, I expect the front desk to be more professional and attentive.
Average guest score
3.5
Service
4.0
Breakfast
3.0
Comfort
4.0
Rooms
3.0
Written by: Ute
#6 Out of 694 reviews
Sehr nettes und kompetentes Personal. Wir kommen gerne wieder und können Ihr Hotel weiterempfehlen.
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: GRETHE
#7 Out of 694 reviews
good location
Average guest score
4.8
Service
5.0
Breakfast
5.0
Comfort
4.0
Rooms
5.0
Written by: JEAN-CLAUDE
#8 Out of 694 reviews
Average guest score
5.0
Service
5.0
Comfort
5.0
Rooms
5.0
Written by: Ute
#9 Out of 694 reviews
Average guest score
4.3
Service
5.0
Breakfast
4.0
Rooms
4.0
Written by: Evelyne
#10 Out of 694 reviews
Average guest score
4.7
Service
5.0
Comfort
5.0
Rooms
4.0
Written by: Corinna
#11 Out of 694 reviews
Mir war der Fitness Bereich zu klein und etwas zu wenig Geräte. Der Sauna Bereich ausreichend und ebenso der Schwimmbereich mit tollem Ausblick.
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Jürgen
#12 Out of 694 reviews
Average guest score
4.5
Service
5.0
Breakfast
4.0
Comfort
5.0
Rooms
4.0
Written by: Wanchai
#13 Out of 694 reviews
Average guest score
4.0
Service
4.0
Breakfast
4.0
Comfort
4.0
Rooms
4.0
Written by: Bodo
#14 Out of 694 reviews
Im Zimmer war es zu warm.
Average guest score
4.3
Service
5.0
Breakfast
4.0
Comfort
4.0
Rooms
4.0
Written by: Dieter
#15 Out of 694 reviews
Average guest score
4.8
Service
5.0
Breakfast
5.0
Comfort
4.0
Rooms
5.0
Written by: Siegfried
#16 Out of 694 reviews
Average guest score
4.8
Service
5.0
Breakfast
5.0
Comfort
4.0
Rooms
5.0
Written by: n/a
#17 Out of 694 reviews
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Karl-Heinz
#18 Out of 694 reviews
Average guest score
4.5
Service
5.0
Breakfast
4.0
Comfort
5.0
Rooms
4.0
Written by: Christian
#19 Out of 694 reviews
Viele Einrichtungen im Zimmer sind in die Jahre gekommen - eine Renovierung wäre schön. Das Frühstück ist dafür sehr gut - und der Service ausgesprochen freundlich und hilfsbereit. Vielen Dank! Best Grüße
Average guest score
4.0
Service
5.0
Breakfast
3.0
Comfort
5.0
Rooms
3.0
Written by: n/a
#20 Out of 694 reviews
Wellnessbereich und vor allem Fitnessraum sind verbesserungswürdig
Average guest score
4.3
Service
5.0
Breakfast
4.0
Comfort
4.0
Rooms
4.0
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Last booking at: 13/02/2016 21:41