Hotel Details

Bergheimer Strasse 63
69115 Heidelberg
T: +49 (0)6221 - 508 0
F: +49 (0)6221 - 508 500 info.heidelberg@leonardo-hotels.com
Central Reservations
T: +49 (0)6221 - 508 659
F: +49 (0)6221 - 508 680 reservations.heidelberg @leonardo-hotels.com
Guest Reviews
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Linda
4.0more...

Leonardo Hotel Heidelberg City Center - Guests Reviews(701-720/1527)

 








Overall review score and guest recommendation rate for this property:

 

Average Guests Score

4.6
Out of 1527 reviews
Rooms
4.6
Breakfast
4.4
Comfort
4.6
Service
4.8
89.9%
Recommended this hotel
Out of 1527 reviews
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Written by: Daniel
#701 Out of 1527 reviews
Maybe we arrived at a concurred moment, so that was why my check in took a little more than ussual. The front desk was very professional and helped me in my requests, specially Tatjana, whos committment and service attitude was over the top, people like this should be rewarded cause they help your company. She made me feel at home.
Average guest score
4.3
Service
3.0
Breakfast
5.0
Comfort
4.0
Rooms
5.0
Written by: Veronique
#702 Out of 1527 reviews
I have very much appreciated the cereals you proposed for the your breakfast. Could you tell me where to buy them?
Average guest score
4.5
Service
4.0
Breakfast
5.0
Comfort
4.0
Rooms
5.0
Written by: Antje
#703 Out of 1527 reviews
ich habe nicht gefrühstückt
Average guest score
5.0
Service
5.0
Comfort
5.0
Rooms
5.0
Written by: Pieter
#704 Out of 1527 reviews
Sorry, but the costs of the use of internet (wifi) on your room in your hotel is so outdated, I won't comeback for that reason. I had 5 hotels the last two weeks (Nice, Rome, Milan, Zurich, Heidelberg) and yours was the only one who asked money for the use of internet! (Tip: make your rooms 5,- euro more expensive and don't charge your clients for the use of internet; it will give a lot less irritation.)
Average guest score
3.7
Service
2.0
Comfort
4.0
Rooms
5.0
Written by: Thomas
#705 Out of 1527 reviews
Average guest score
4.7
Service
5.0
Breakfast
4.0
Comfort
5.0
Written by: Frederik
#706 Out of 1527 reviews
Im Zimmer befindet sich u.a. ein Wasserkocher, mit dem man sich morgens eine Tasse Kaffee machen, diesen süßen und mit Milch versehen kann. Am ersten Tag habe ich mir Kaffee gemacht und den ganzen Zucker verbraucht. Ich finde es kleinlich, offen gestanden ärgerlich, dass man weder das kleine Kaffeetütchen, noch die beiden kleinen Zuckertütchen wieder aufgefüllt hat
Average guest score
4.0
Service
4.0
Comfort
4.0
Written by: Jaap
#707 Out of 1527 reviews
We stayed 4 persons/2 rooms. Compared to last visit in February, we had a number of problems that was not handled in the right way. The temperature in the hotel was far too high (estimated around 27 degrees Celsius). It counted for all areas, rooms, reception area, breakfast room, etc. When we complained about this the persons at the reception just told that they already forwarded it to technical people, but they didn't react. The reception was not experienced or on good level. Further the bar was closed (lights out, no one present) until visitors came. During our stay in the bar there was no personal available. One evening we wanted to pay we couldn't find anyone to make the bill. The waiter was very arrogant and unprofessional. During the breakfast the tables were very close to each other, which was uncomfortable. I’m staying in hotels about 100 nights per year, and I’m able to make a judgment of the quality, the service at Leonardo Heidelberg was not in line with the 4 stars they claim. That’s a pity because during our visit in February 2012, we didn’t have this experience. I would be pleased to have your reaction, before I fill in the Booking.com questionnaire. Best regards, Jaap Bertou jaap.bertou@akzonobel.com
Average guest score
4.3
Service
5.0
Breakfast
3.0
Comfort
5.0
Written by: Daniela
#708 Out of 1527 reviews
Average guest score
4.3
Service
5.0
Breakfast
5.0
Comfort
3.0
Written by: Joachim
#709 Out of 1527 reviews
Average guest score
4.3
Service
5.0
Breakfast
3.0
Comfort
5.0
Written by: Jurgen
#710 Out of 1527 reviews
Average guest score
4.7
Service
5.0
Breakfast
4.0
Comfort
5.0
Written by: Peter
#711 Out of 1527 reviews
Average guest score
4.7
Service
5.0
Breakfast
4.0
Comfort
5.0
Written by: Christian
#712 Out of 1527 reviews
angenehmes Hotel, Housekeeping sehr freundlich, Parkgebühren für Hotelgäste zu teuer (keine Auskunft über alternative Parkplätze)
Average guest score
3.5
Service
4.0
Comfort
3.0
Written by: Detlef
#713 Out of 1527 reviews
Die Gardinen sollten gewaschen werden, Fernsehprogramm und Infos in die Zimmer gelegt werden,Preis für Frühstück und Tiefgarage zu teuer
Average guest score
5.0
Service
5.0
Comfort
5.0
Written by: Steffen
#714 Out of 1527 reviews
Average guest score
4.5
Service
5.0
Comfort
4.0
Written by: Sven-Axel
#715 Out of 1527 reviews
Average guest score
4.7
Service
5.0
Breakfast
4.0
Comfort
5.0
Written by: Wolfgang
#716 Out of 1527 reviews
Average guest score
5.0
Service
5.0
Comfort
5.0
Written by: Jakub
#717 Out of 1527 reviews
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Written by: Marko
#718 Out of 1527 reviews
Average guest score
4.7
Service
5.0
Breakfast
4.0
Comfort
5.0
Written by: Jessica
#719 Out of 1527 reviews
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Written by: Michael
#720 Out of 1527 reviews
Average guest score
4.7
Service
5.0
Breakfast
4.0
Comfort
5.0
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