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Hotel Details
Splügenstrasse 2
CH-8002 Zürich
T: 0041 (0)44 - 289 999 9
F: 0041 (0)44 - 289 999 8 welcome@alden.ch
Central Reservations
T: +41 (0)44 - 289 999 9
F: +41 (0)44 - 289 99 98 welcome@alden.ch
Guest Reviews
The hotel was fantastic, our room was great and everyone was extremely helpful and friendly. I really appreciate all of the assistance we received..
Stacey
5.0more...
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Alden Luxury Suite Hotel Zurich - Guests Reviews(141-153/153)

Overall review score and guest recommendation rate for this property:



 

Average Guests Score

4.8
Out of 153 reviews
Rooms
4.9
Breakfast
4.4
Comfort
4.9
Service
4.9
94.1%
Recommended this hotel
Out of 153 reviews
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Written by: Stuart
#141 Out of 153 reviews
I was on a tight schedule when I left the hotel so I could not give feedback at that time. I was very dissatisfied with a number of things. The space at the hotel is wonderful, but the decor of the room was old and needed to be redone; the carpet was stained, the walls needed to be repainted, etc. The drain in the shower did not work properly. We needed to turn the water off during the shower to prevent a flood in the bathroom. This was not fixed even though we told the front desk about the problem. Telephone service to the hotel did not work for a while, unfortunately at the same time I was trying to contact my wife to make a plan to meet her. This was very unfortunate and delayed a business meeting by one-half hour. Finally, I was surprised that there is no wireless internet in the room. This was another indication that the hotel is behind the times. Given everything that happened, I expected the hotel to say something about the difficulties, perhaps make a gesture of some sort. I am sure the hotel was first class at some time but it is not now. I was disappointed.
Average guest score
4.3
Service
4.0
Breakfast
4.0
Comfort
5.0
Written by: Mofed
#142 Out of 153 reviews
very pretty and presentable receptionists and very good knowledge The breakfast was not so good and for 5* needed improvement. thank you
Average guest score
4.0
Service
5.0
Breakfast
3.0
Comfort
4.0
Written by: Stephane
#143 Out of 153 reviews
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Written by: Kendall
#144 Out of 153 reviews
The staff was wonderful, but our room was not. It had stains on the furniture and the carpet was dirty. Much of the furniture was worn.
Average guest score
4.0
Service
4.0
Breakfast
3.0
Comfort
5.0
Written by: Federico
#145 Out of 153 reviews
Average guest score
4.7
Service
5.0
Breakfast
4.0
Comfort
5.0
Written by: Michael
#146 Out of 153 reviews
Average guest score
5.0
Service
5.0
Comfort
5.0
Written by: Thomas
#147 Out of 153 reviews
Sehr geehrte Damen und Herren Wir erhielten von meiner Mutter einen Gutschein, den Sie bei einem Preisrätsel gewonnen hatte: Drei Punkte haben uns gestört: 1. Der Teppich in unserer Suite 1A sollte dringend gewechselt werden - so eine schöne Suite und so ein "gruusiger" Teppich, schade. 2. Beim Nachtessen konnten wir leider nur aus Lamm oder Fisch wählen! Für ein 5-Sterne-Hotel unwürdig. 3. Beim Frühstücksbufffet haben wir schon reichlich mehr Auswahl erhalten in einem 3-Sterne-Hotel! Ansonsten waren wir jedoch zufrieden. Beste Grüsse Thomas Ammeter
Average guest score
4.0
Service
5.0
Breakfast
3.0
Comfort
4.0
Written by: Kathy
#148 Out of 153 reviews
Beautiful hotel, friendly and efficient staff. Our only minor issue was that the bedroom was very warm even though it was November and even when we had the air conditioner on
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Written by: PAVLOS
#149 Out of 153 reviews
Average guest score
4.7
Service
5.0
Breakfast
4.0
Comfort
5.0
Written by: YVONNE
#150 Out of 153 reviews
Everything was really nice. Just two things I think could be a little bit thought of. First, the hotel was overhead, something we find in a lot of places in Zürich during winter. We slept with our windows open, AC on and turned down all radiators. Secons, the bathroom was maybe a bit outdated.
Average guest score
4.3
Service
5.0
Breakfast
4.0
Comfort
4.0
Written by: Henrik
#151 Out of 153 reviews
Average guest score
4.7
Service
5.0
Breakfast
4.0
Comfort
5.0
Written by: Bertil
#152 Out of 153 reviews
The Alden Luxury Suite Hotel is truly " a home away from home"
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Written by: Leonard
#153 Out of 153 reviews
Staff was great and very helpful. We had a great trip. Thank you!
Average guest score
4.3
Service
5.0
Breakfast
4.0
Comfort
4.0
141-153 results out of 153 reviews
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Last booking at: 31/07/2015 19:38