Leonardo Plaza Hotel Jerusalem - Guests Reviews(171-178/178)

1) in 6 nights our sheets were not change once, 2) the bathroom was not claened to our satisfaction and the room was dusty always 3)the tub was clog all the time, 4) the problem with the parking is very annoying, they even had to cut a chain one day to let our car free after 1 hour of wait. 5) the pillows are the worst pillows we ever had in an hotel.

My reservation this last time was done as the last minute and the Jerusalem Leonardo Plaza Hotel staff was accommodating, well organized and on top of things, as if they had planned my stay ahead of time. In particular, is are the excellent management skills of Mr. Gaby Hassan. I would appreciate confirmation that I received the points of the stay in my Leonardo Club account. Thank you and all the best.