Chat
Hotel Details
47 King George Street
91076 Jerusalem
Tel.: +972-2-6298666
Fax: +972-2-6231667 reservations.plazajrs@leonardo-hotels.com
Central Reservations
Tel.: +972-3-5110097
Fax: +972-3-9181989 incfits@fattal.co.il
Guest Reviews
Only the Leonardo Plaza Jerusalem specifically has a problem when booking reservation websute rejected Advantage Club membership.Could not accept it..
Anne
5.0more...

Leonardo Plaza Hotel Jerusalem - Guests Reviews(21-40/228)

Guest review satisfaction level at the Leonardo Plaza Hotel Jerusalem!

Average Guests Score

4.6
Out of 228 reviews
Rooms
4.5
Breakfast
4.6
Comfort
4.4
Service
4.7
85.1%
Recommended this hotel
Out of 228 reviews
Sort reviews by language :
Written by:
#21 Out of 228 reviews
un des seuls hotels glatt kosher de jerusalem ,pourtant le chabat n'y est pas organise ! j'aurais souhaite un chabat organise comme dans les autres lieux glatt kosher : samedi matin = buffet + cafe puis vers 11:00 heurs un repas bassari et vers 16:00 une seouda chlichit. = une organisation differente des autres jours car le chabat est un jour different. comme rien ou presque n'est prevu, il faut se presser de rentrer a l'hotel pour pouvoir faire du petit dejeuner, le repas de midi , halavi ! ou attendre le repas prevu plus tard mais apres hatsot !! dommage....
Average guest score
4.7
Service
5.0
Breakfast
4.0
Comfort
5.0
Written by: Shai
#22 Out of 228 reviews
Average guest score
4.3
Service
5.0
Breakfast
4.0
Comfort
4.0
Written by: Joe
#23 Out of 228 reviews
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Written by: איילה
#24 Out of 228 reviews
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Written by:
#25 Out of 228 reviews
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Written by: Diane
#26 Out of 228 reviews
My stay at the hotel was perfect. The room was beautiful. One problem. I had asked for a small fridge for the room which was not there when I arrived. I came back to the room later and found the fridge in front of the clothes closet. Now I could not get into the closet. I had to move the fridge to another place. Wasn't easy for me. I wish to thank you Roni Ternuver for assistance with all my needs. A very professional, kind man. Thank you.
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Written by: Diane
#27 Out of 228 reviews
On my second stay at the hotel, I was quite disappointed in the room. There was something ultra nice about the first room I stayed in - Room 2011. The room, the bathroom were beautiful. The room I was put in now was not as impressive. The bathroom was not to my liking at all. The sink had patches of cement where it had been fixed. The soap dish and handle were rusted and the shower was not as strong as in the first room. The bathtub in this room is way too high. Very difficult to get into and out. This was Room 1217. Since I checked in around 11 PM nothing could be done at that hour to change the room. I was told to wait till the morning. That was fine. Again there was no refrigerator in the room as requested. The next day Roni worked on switching my room. I was moved to Room 1817. The same line as Room 1217. This room was a bit better but the bathroom was still not like Room 2011. I thought that bathroom was more modern. I was told Rooms 1217 and 1817 are brand new rooms. Not impressed. Roni Ternuver was extremely helpful at all times to me. Especially when I changed rooms. He is courteous and professional. I knew if something was needed, he would take care of me. The breakfasts were very impressive to look at and delicious.
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Written by: Issac
#28 Out of 228 reviews
We have a 1 night free stay at the Leonardo Plaza Jerusalem. Please arrange for us to win, so that we can use it in comjunction with that free night.
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Written by: GABRIEL
#29 Out of 228 reviews
Mit der Bedienung in der Lobbybar war ich sehr unzufrieden. Obwohl genügend Personal hinter der Bar vorhanden war und wenige Gäste anwesend waren sind wir A) bei unseren ersten Besuch n i c h t bedient worden, so dass wir nach 20 Minuten die Lobby unbedient verlassen und uns anderswo verpflegt haben. B)Beim nächsten Besuch in der Lobby zusammen mit Freunden, mussten wir mehmals nach 15 Minuten Wartezeit nachfragen, ob wir überhaupt werden??? Schlussendlich hat sich ein Kellner zu uns bequemt, so dass wir unsere Bestellung aufgeben konnten. Neben Suppe, haben wir für 4 Personen Spaghetti, 4 Milchshake Mineralwasser, Cafe ect.bestellt, wobei wir den Cafe mehrmals anmahnen mussten, da dieser nicht zum Tisch gebracht wurde. Suppe wurde auch nicht serviert, sondern direkt die Spaghetti, doch auf der Rechnung war dann die Suppe trotzdem aufgeführt. Seit über 30 Jahren sind wir Gast Ihres Hotels, doch einen solch schlechten Service haben wir noch nie gehabt.
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Written by: Shuli
#30 Out of 228 reviews
We really enjoyed the hotel very much. One very bothering point, I think that free wi fi Internet is essential. It is absulotly rediculass that I could not get my mail in the room.
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Written by: Henry
#31 Out of 228 reviews
The smell in the lobby is sickening! WE all felt nauseous whenever we were in the lobby. When we commented to the manager, he was extremely snarky and unpleasant about it, suggesting that there were people who enjoyed the obnoxious smell. Believe me, NO-ONE enjoys that smell.
Average guest score
4.5
Service
5.0
Breakfast
4.0
Written by: Anna
#32 Out of 228 reviews
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Written by: Zvi
#33 Out of 228 reviews
very helpful staff, chef made food for baby specifically and dining room staff and manager were helpful and freindly. many thanks
Average guest score
4.3
Service
5.0
Breakfast
4.0
Comfort
4.0
Written by: David
#34 Out of 228 reviews
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Written by: יקיר
#35 Out of 228 reviews
Average guest score
4.7
Service
5.0
Breakfast
5.0
Comfort
4.0
Written by: idan
#36 Out of 228 reviews
Average guest score
4.7
Service
5.0
Breakfast
4.0
Comfort
5.0
Written by: Linda
#37 Out of 228 reviews
Average guest score
4.3
Service
5.0
Breakfast
5.0
Comfort
3.0
Written by: עמיר
#38 Out of 228 reviews
Average guest score
4.3
Service
5.0
Breakfast
5.0
Comfort
3.0
Written by: Chana
#39 Out of 228 reviews
Was very impressed with the reservations of the hotel as I reserved the room by phone from U.S. FOR MY CHILDREN. THEY WERE RELIABLE AND GAVE EVERYTHING THAT WAS PROMISED. I AM LOOKING FORWARD TO VISITING THE HOLY LAND AND STAYING AT YOUR HOTE.
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Written by: שושנה
#40 Out of 228 reviews
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
21-40 results out of 228 reviews
2 ...
people looking at this page
Last booking: Today at 15:22