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Hotel Details
47 King George Street
91076 Jerusalem
Tel.: +972-2-6298666
Fax: +972-2-6231667 reservations.plazajrs@leonardo-hotels.com
Central Reservations
Tel.: +972-3-5110097
Fax: +972-3-9181989 incfits@fattal.co.il
Guest Reviews
Only the Leonardo Plaza Jerusalem specifically has a problem when booking reservation websute rejected Advantage Club membership.Could not accept it..
Anne
5.0more...

Leonardo Plaza Hotel Jerusalem - Guests Reviews(1-20/228)

Guest review satisfaction level at the Leonardo Plaza Hotel Jerusalem!

Average Guests Score

4.6
Out of 228 reviews
Rooms
4.5
Breakfast
4.6
Comfort
4.4
Service
4.7
85.1%
Recommended this hotel
Out of 228 reviews
Sort reviews by language :
Written by: זאב
#1 Out of 228 reviews
Average guest score
4.3
Service
4.0
Breakfast
5.0
Comfort
3.0
Rooms
5.0
Written by: Laurie
#2 Out of 228 reviews
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Melissa
#3 Out of 228 reviews
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Anne
#4 Out of 228 reviews
Only the Leonardo Plaza Jerusalem specifically has a problem when booking reservation websute rejected Advantage Club membership.Could not accept it whenmaking reservation so couldn't get points for six night stay. Perhaps you can fix it for future guests. I think it was hotel specific. Thx great hotel and will return, had lovely room and view,
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Jeff
#5 Out of 228 reviews
Everything was satisfactory except for people phoning in. They complained about the difficulty getting through. I also had a problem when I needed something done. the telephonist came across as being very abrupt
Average guest score
4.3
Service
4.0
Breakfast
5.0
Comfort
4.0
Rooms
4.0
Written by: Simon
#6 Out of 228 reviews
Elliott at front desk great, also Saffion also mMatre De in breakfast room and Amir the bellboy...please commend them. Overall staff ver helpful and couteous
Average guest score
4.8
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
4.0
Written by: Walter
#7 Out of 228 reviews
Excellent Hotel, perfect honeymoon, the only thing i recommend is that the breakfast room should be cleaner, much more cleaner. And the guys that work there, serving us, great job, excellent treatment. For sure i'll try to go one more time to Leonardo Plaza Hotel.
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Daniella
#8 Out of 228 reviews
Had a pleasant stay... I have been traveling to Israel the past 4 years and have stayed at the Leonardo Plaza every time. The one negative that always stands out is that the hotel does not leave a clean impression. The breakfast dishes are dirty and the rooms need a good wipe down. The hotel bathroom also needs to be maintained. Other than that, everything is great!
Average guest score
4.0
Service
5.0
Breakfast
4.0
Comfort
4.0
Rooms
3.0
Written by:
#9 Out of 228 reviews
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Tova
#10 Out of 228 reviews
It was a wonderful stay. WE look forward to returning
Average guest score
4.8
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
4.0
Written by: Shlomi
#11 Out of 228 reviews
Average guest score
4.8
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
4.0
Written by: Cynthia
#12 Out of 228 reviews
I would like to comment on the excellent professional hotel hospitality displayed by the manager Ilan and his immediate staff Miri Lavie. I was made to feel right at home and found the Leonardo Plaza Staff to be even more accommodating and welcoming, even under the duress of the in-house construction and remodeling. I look forward to return again to the Leonardo Plaza in the coming weeks, with my husband. I am happy to recommend the venue to all friends going to Israel for leisure or on business. Much thanks to Ilan and his staff.
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: מוטי
#13 Out of 228 reviews
Average guest score
4.8
Service
5.0
Breakfast
5.0
Comfort
4.0
Rooms
5.0
Written by: David
#14 Out of 228 reviews
Average guest score
4.3
Service
5.0
Breakfast
4.0
Comfort
4.0
Written by: chaim
#15 Out of 228 reviews
Average guest score
3.7
Service
3.0
Breakfast
5.0
Comfort
3.0
Written by: Erik
#16 Out of 228 reviews
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Written by: Michael
#17 Out of 228 reviews
Average guest score
4.3
Service
4.0
Breakfast
5.0
Comfort
4.0
Written by: Marcia
#18 Out of 228 reviews
.first the executive lounge was very basic. Had trouble with info on travel between Jerusalem and telaviv was given wrong information and guest agent made it seem like my fault. All So left a travel pillow in lobby. Called hotel and said they would call back. Never did. Customer service lacking. They seemed short staffed. Would definitely go elsewhere next time. Feel free to contact me.
Average guest score
4.0
Service
5.0
Breakfast
4.0
Comfort
3.0
Written by:
#19 Out of 228 reviews
Average guest score
4.0
Service
5.0
Breakfast
4.0
Comfort
3.0
Written by:
#20 Out of 228 reviews
Average guest score
4.0
Service
4.0
Breakfast
5.0
Comfort
3.0
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Last booking at: 31/08/2015 01:04