Hotel Details
Heimgartenstraße 14
81539 Munich
Tel.: +49 (0) 89 - 620390
Fax: +49 (0) 89 - 62039614 info.muenchenresidenz@leonardo-hotels.com
Central Reservations
Tel.: +49 (0) 89 - 620 39 779
Fax: +49 (0) 89 - 620 39 717
reservations.muenchen@leonardo-hotels.com
Guest Reviews
United Arab Emirates
ALI
3.8more...
More Leonardo Hotels in Munich

Leonardo Hotel & Residenz München - Guests Reviews(101-120/1525)

Overall review score and guest recommendation rate for this property:

Average Guests Score

4.6
Out of 1525 reviews
Rooms
4.5
Breakfast
4.5
Comfort
4.5
Service
4.8
92.6%
Recommended this hotel
Out of 1525 reviews
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Written by: Annette
#101 Out of 1525 reviews
Average guest score
4.8
Service
5.0
Breakfast
5.0
Comfort
4.0
Rooms
5.0
Written by: Fiona
#102 Out of 1525 reviews
I was disgusted with the reality of our room you had chosen for us, when I asked your staff if our room was a quiet one. Oh yes was the reply! Your reception staff need to familerise themselves with the floor plan rooms of your hotel if he really thought the room nexted to the lift and 15 paces from the main reception, (with no doors separating the room/rooms off from the the noisily 24 hour busy reception) is a quiet one. We were told no other rooms were ready so we left our luggage and came back three hours later with the promise of a quieter room. Three hours later and your receptionist had not done what he had promised and we were promptly given the same room again! I got the impression this receptionist was not meant to give us another room because she said she didn't care if it was wrong. This room was lovely and quiet at times! As a hotelier you have the responsibility to ensure all your guest enjoy their stay! We were woken up many times with other guests shouting and screaming including 6am. I asked this lady to shhh. Maybe you should reinforce the quiet policy of your hotel for the comfort during chec-in I felt the reception staff didn't listen as we had to repeat ourselves several times to get something done ie extra pillows for our personal comfort. Therefore it's is highly unlikely we will never return to any Leonardo Hotel or recommend the hotel to anyone
Average guest score
3.3
Service
3.0
Breakfast
4.0
Comfort
2.0
Rooms
4.0
Written by: Dennis
#103 Out of 1525 reviews
Bei der Buchung wurde ein ruhig gelegenes Zimmer gewünscht. Am ersten Abend hat das im Hotel befindliche Restaurant sein 30 jähriges bestehen gefeiert. Leider war das Zimmer direkt über dem Restaurant und die Musik war sehr deutlich zu hören (hätte mitsingen können). Auf Nachfragen an der Rezeption konnte das Zimmer in den Nachtstunden glücklicherweise getauscht werden. Dieser Zimmertausch wäre m.E. nicht nötig gewesen, da die Feier mit Sicherheit im Vorfeld bekannt war.
Average guest score
4.3
Service
5.0
Breakfast
4.0
Comfort
4.0
Rooms
4.0
Written by: Natalia
#104 Out of 1525 reviews
Average guest score
4.0
Service
4.0
Breakfast
4.0
Comfort
4.0
Rooms
4.0
Written by: Rene
#105 Out of 1525 reviews
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Michael
#106 Out of 1525 reviews
Das Personal war nicht gut. Sehr geringes Interesse.
Average guest score
1.8
Service
4.0
Breakfast
1.0
Comfort
1.0
Rooms
1.0
Written by: Tatiana
#107 Out of 1525 reviews
Все великолепно!
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Horst
#108 Out of 1525 reviews
Zimmer müssen renoviert werden (abgestossene Ecken, Wandflecken, Teppich muss gereinigt/erneuert werden. WC war in die Ecke gedrängt, davor die Papierrolle, warum der Standort?)Matratzen mäßig.Flure mit hässlichen Sparlampen. Es gibt schönere Glühlampen.Im großen Frühstücksraum an den Fenstern war der Boden dreckig.Keine Kontrolle an der Reception Tag + auch Nacht. Jeder kann zu den Fluren laufen.Auch wenn Personal dort saß und keine Arbeit hatte, interessierte es nicht. GUT: Auswahl beim Frühstück groß. Qualität mit einigen Einschränkungen.Weißwürste nie heiß (Teelicht). Wenn Würste=keine Brezn und umgekehrt.Einige Bioprodukte = positiv. Kaffee aus der Maschine - na ja?! Ausreichend Tische für Gäste. Ganz übel: überall vor den Fenstern außen lagen Zigarettenkippen und im Garten Unrat! Dringend ändern bitte.Zimmer ruhig, Lage gut (U-Bahn Nähe + Geschäfte). Preis/ Leistung war gut. Kommen 2016 wieder zur Starkbierzeit. - Grüsse aus der Hauptstadt Berlin - H.G.
Average guest score
3.8
Service
5.0
Breakfast
3.0
Comfort
4.0
Rooms
3.0
Written by: Sarah
#109 Out of 1525 reviews
Very helpful staff at front desk.
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Claude
#110 Out of 1525 reviews
Average guest score
5.0
Service
5.0
Comfort
5.0
Rooms
5.0
Written by: Davide
#111 Out of 1525 reviews
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Roberto
#112 Out of 1525 reviews
Average guest score
4.0
Service
5.0
Breakfast
3.0
Comfort
5.0
Rooms
3.0
Written by: Reinhard
#113 Out of 1525 reviews
Average guest score
4.3
Service
5.0
Breakfast
4.0
Comfort
4.0
Rooms
4.0
Written by: Joachim
#114 Out of 1525 reviews
Average guest score
4.3
Service
5.0
Breakfast
4.0
Comfort
4.0
Rooms
4.0
Written by: Tobias
#115 Out of 1525 reviews
Check in wurde durch gefüllte 100 Personen die Ihr Wlan auf dem Handy nihct Konfigurieren konnten erheblich verzögert. Mein 1 Zimmer im EG war eine Zumutung. Aufgrund der Leute an der Rezeption, war ein Ausruhen nihct möglich. Darum also wieder hienten den Handy/Wlan Menschen angestellt und ein neus Zimmer bekommen. Eine Einweisung durch das Personal istnihct erfoglt (Wann wie Frühstück) etc. Diese hatten aber auh keine Chance bei der Flut an Wlan wütigen.
Average guest score
2.3
Service
1.0
Breakfast
3.0
Comfort
2.0
Rooms
3.0
Written by: Aleksandr
#116 Out of 1525 reviews
Average guest score
4.8
Service
5.0
Breakfast
5.0
Comfort
4.0
Rooms
5.0
Written by: n/a
#117 Out of 1525 reviews
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Louisa
#118 Out of 1525 reviews
I was extrememly satisfied with the hotel. The only criticism I have is that the Wifi signal was weak in the room and kept getting disconnected. However, overall it was excellent.
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Edward
#119 Out of 1525 reviews
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Daniel
#120 Out of 1525 reviews
Super gut und einfach!
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
101-120 results out of 1525 reviews
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Last booking at: 18/04/2015 15:04