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Hotel Details
Heimgartenstraße 14
81539 Munich
T: +49 (0)89 - 620 390
F: +49 (0)89 - 620 396 14 info.muenchenresidenz@leonardo-hotels.com
Central Reservations
T: +49 (0)89 - 620 397 79
F: +49 (0)89 - 620 397 17 reservations.muenchen@leonardo-hotels.com
Guest Reviews
Very good experience staying at Leonardo hotel, highly recommend!
Jieyi
5.0more...
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Leonardo Hotel & Residenz München - Guests Reviews(1-20/1693)

Overall review score and guest recommendation rate for this property:

Average Guests Score

4.5
Out of 1693 reviews
Rooms
4.4
Breakfast
4.4
Comfort
4.4
Service
4.8
91.5%
Recommended this hotel
Out of 1693 reviews
Sort reviews by language :
Written by: Jieyi
#1 Out of 1693 reviews
Very good experience staying at Leonardo hotel, highly recommend!
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: M
#2 Out of 1693 reviews
Booking was bad experience, Room was not cleaned regularly, i had to ask for towels & Soap for not being changed or replenished, i already made a complaint to reception who asked me to pick up such supplies from reception
Average guest score
2.0
Service
3.0
Breakfast
1.0
Comfort
3.0
Rooms
1.0
Written by: Marga
#3 Out of 1693 reviews
Servicios de restaurante y cafeteria, muy mal
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Ben
#4 Out of 1693 reviews
Hotel was brilliant and the staff were great prior to checking in with myself contacting the hotel before we arrived.
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Christian
#5 Out of 1693 reviews
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Borke
#6 Out of 1693 reviews
Average guest score
4.8
Service
4.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Anja
#7 Out of 1693 reviews
Average guest score
4.5
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
3.0
Written by: Doreen
#8 Out of 1693 reviews
Average guest score
4.5
Service
3.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Julie
#9 Out of 1693 reviews
I loved this hotel! I would absolutely recommend it to others staying in Munich!
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Inge/Selena
#10 Out of 1693 reviews
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Dirk
#11 Out of 1693 reviews
Bin im Advantage Club !! Personal unfreundlich, keinen Hinweis auf Business Club, erst auf Nachfrage wurde die Karte freigeschaltet und mir gesagt wo sich der Bereich befindet !! Insgesamt sehr negativ !!
Average guest score
2.3
Service
2.0
Breakfast
3.0
Comfort
1.0
Rooms
3.0
Written by: Luiz
#12 Out of 1693 reviews
Average guest score
5.0
Service
5.0
Comfort
5.0
Rooms
5.0
Written by: Andrea
#13 Out of 1693 reviews
Average guest score
4.5
Service
5.0
Breakfast
4.0
Comfort
5.0
Rooms
4.0
Written by: Manfred
#14 Out of 1693 reviews
Ob der Lage des Zimmers 101 (über der Küche, an der Straßenkreuzung, neben dem Hoteleingang) konnten keine Fenster zur nacht geöffnet werden. Dadurch erhitze sich unser Zimmer sehr schnell, was bei 3 in ihm schlafenden personen (1 Baby) sehr unangenehm war.
Average guest score
3.0
Service
2.0
Breakfast
3.0
Comfort
4.0
Rooms
3.0
Written by: n/a
#15 Out of 1693 reviews
Weil unser Zimmer bei Ankunft nach Abfluss roch, wurden wir in ein größeres und schöneres Zimmer verlegt. Das war absolut super! Allerdings hat es ca. 3 Stunden gedauert, bis die Sauna warm war, weil es wohl "Probleme" (nicht näher erklärt) damit gab. Ansonsten richtig gut, auch das ital. Restaurant am Hotel ist zu empfehlen.
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Annette
#16 Out of 1693 reviews
die Qualitt der Pizza des italininischen Inhousrestaurants ist max mässig. Schade ist dass kein Roomservice vorhanden ist. Eine Liste aller Restaurants, Quickimbisse und Lieferservices der unmittelbaren Umgebung sollte an der Rezeption vorhanden sein.
Average guest score
4.3
Service
4.0
Breakfast
5.0
Comfort
3.0
Rooms
5.0
Written by: Manfred
#17 Out of 1693 reviews
Zimmer neben Personaleingang. Am morgen früh verführten die Mitarbeiter einen riesen Lärm. Sie jammerten über Ihren Arbeitgeber. Lift ist zu langsam!!!!!
Average guest score
3.5
Service
4.0
Breakfast
3.0
Comfort
4.0
Rooms
3.0
Written by: Michael
#18 Out of 1693 reviews
Es ist unfassbar, in einem Viersternehaus im Zimmer keine gefüllte Minibar, sondern lediglich eine lauwarme Flasche Wasser vorzufinden (im Sommer!). Der lapidare Kommentar der Rezeption: die Minibar haben wir abgeschafft. Darüber hinaus ist die Qualität des Restaurants noch schlechter und die Preise noch unangemessener als im Schwesterhaus München City West. Die war mein zweiter Aufenthalt in einem Leonardo-Hotel und mit Sicherheit mein letzter!
Average guest score
2.0
Service
3.0
Breakfast
1.0
Comfort
3.0
Rooms
1.0
Written by: MARC
#19 Out of 1693 reviews
I reported what seems like a leak on the water tubes in the bedroom of room 404: when stepping on the floor at the bedroom entrance, and also after taking a shower, the floor was full of water.
Average guest score
4.5
Service
5.0
Breakfast
4.0
Comfort
5.0
Rooms
4.0
Written by: Markus
#20 Out of 1693 reviews
Average guest score
2.3
Service
3.0
Comfort
3.0
Rooms
1.0
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Last booking at: 03/07/2015 21:02