Leonardo Hotel Heidelberg City Center - Guests Reviews(1-10/328)

Early availability of rooms after long flight from Australia very much appreciated- exceeded our expectations Carpet in rooms stained is only negative comment.

Very pleasant stay! Thank you!

We got a lot of help and advices from reception. It was very nice to deal with such kind and friendly people! Thanks again to the employees, that made our stay pleasant and refreshing!

Maybe we arrived at a concurred moment, so that was why my check in took a little more than ussual. The front desk was very professional and helped me in my requests, specially Tatjana, whos committment and service attitude was over the top, people like this should be rewarded cause they help your company. She made me feel at home.

I have very much appreciated the cereals you proposed for the your breakfast. Could you tell me where to buy them?

Sorry, but the costs of the use of internet (wifi) on your room in your hotel is so outdated, I won't comeback for that reason. I had 5 hotels the last two weeks (Nice, Rome, Milan, Zurich, Heidelberg) and yours was the only one who asked money for the use of internet! (Tip: make your rooms 5,- euro more expensive and don't charge your clients for the use of internet; it will give a lot less irritation.)

We stayed 4 persons/2 rooms. Compared to last visit in February, we had a number of problems that was not handled in the right way. The temperature in the hotel was far too high (estimated around 27 degrees Celsius). It counted for all areas, rooms, reception area, breakfast room, etc. When we complained about this the persons at the reception just told that they already forwarded it to technical people, but they didn't react. The reception was not experienced or on good level. Further the bar was closed (lights out, no one present) until visitors came. During our stay in the bar there was no personal available. One evening we wanted to pay we couldn't find anyone to make the bill. The waiter was very arrogant and unprofessional. During the breakfast the tables were very close to each other, which was uncomfortable. I’m staying in hotels about 100 nights per year, and I’m able to make a judgment of the quality, the service at Leonardo Heidelberg was not in line with the 4 stars they claim. That’s a pity because during our visit in February 2012, we didn’t have this experience. I would be pleased to have your reaction, before I fill in the Booking.com questionnaire. Best regards, Jaap Bertou jaap.bertou@akzonobel.com