Hotel Details
Pleikartsförster Straße 101
69124 Heidelberg
T: +49 6221 788 0
F: +49 6221 788 499 info.heidelbergkirchheim@ leonardo-hotels.com
Central Reservations
reservations.heidelbergkirchheim @ leonardo-hotels.com
Guest Reviews
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Leonardo Hotel Heidelberg (former HI Heidelberg) - Guests Reviews(1-20/222)

Overall review score and guest recommendation rate for this property:

Average Guests Score

4.6
Out of 222 reviews
Rooms
4.6
Breakfast
4.5
Comfort
4.5
Service
4.8
86.9%
Recommended this hotel
Out of 222 reviews
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Written by: Gottfried
#1 Out of 222 reviews
Average guest score
5.0
Service
5.0
Breakfast
5.0
Rooms
5.0
Written by: Jochen
#2 Out of 222 reviews
Average guest score
4.0
Service
5.0
Breakfast
3.0
Comfort
5.0
Rooms
3.0
Written by: Katrin
#3 Out of 222 reviews
Stellen Sie weiterhin solche Personen im Service ein, wie Sie haben. Insbesondere der junge Mann im Restaurant (abends), der hervorragend mit einer Beschwerde übers Essen umging. Er ging die Extra-Meile, noch am nächsten Tag. Ganz stark! Grundsätzlich war der Umgang mit der Beschwerde der beste, den ich je erlebt habe. Die Pizza war am nächsten Tag nicht im Angebot. Mein Eindruck war, dass sie zuerst verbessert werden sollte, bevor sie wieder zu Kunden kommt. Das gefällt mir. Das zeigt mir eine Ernsthaftigkeit im Umgang mit Kritik, ich fühle mich respektiert und würde nur deshalb wiederkommen. Wir waren in Zimmer 325. Der Abfluss im Bad roch unangenehm und das verteilte sich im ganzen Raum. Mein Eindruck war, dass im Hotel auch immer wieder Reisegruppen anreisen, d. h. teilweise eine grosse Anzahl von Personen versorgt werden muss. Hut ab, dass Sie trotzdem so auf Feedback reagieren.
Average guest score
4.0
Service
5.0
Breakfast
3.0
Comfort
5.0
Rooms
3.0
Written by: paul
#4 Out of 222 reviews
First class really good
Average guest score
4.5
Service
5.0
Breakfast
3.0
Comfort
5.0
Rooms
5.0
Written by: Sarah
#5 Out of 222 reviews
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Rafael
#6 Out of 222 reviews
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Sergej
#7 Out of 222 reviews
Average guest score
4.3
Service
5.0
Breakfast
4.0
Rooms
4.0
Written by: evdochia
#8 Out of 222 reviews
Average guest score
5.0
Service
5.0
Breakfast
5.0
Rooms
5.0
Written by: Rene-Peter
#9 Out of 222 reviews
Parking lot should be included in the overnight rate.
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: n/a
#10 Out of 222 reviews
MIA FIGLIA ALLOGGIA VICINO ALL'HOTEL E QUINDI PENSO CHE USERO' SPESSO LA VOSTRA STRUTTURA
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Thorsten
#11 Out of 222 reviews
Average guest score
5.0
Service
5.0
Breakfast
5.0
Written by: Liane
#12 Out of 222 reviews
Average guest score
4.8
Service
5.0
Breakfast
5.0
Comfort
4.0
Rooms
5.0
Written by: Frank
#13 Out of 222 reviews
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Harald
#14 Out of 222 reviews
Average guest score
4.5
Service
5.0
Breakfast
4.0
Comfort
5.0
Rooms
4.0
Written by: Jenna
#15 Out of 222 reviews
The room was clean, pleasant, and comfortable. It was a great visit.
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Mitho
#16 Out of 222 reviews
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Uwe
#17 Out of 222 reviews
Average guest score
4.0
Service
4.0
Comfort
4.0
Written by: Frank
#18 Out of 222 reviews
Average guest score
5.0
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Petra
#19 Out of 222 reviews
Average guest score
4.8
Service
5.0
Breakfast
5.0
Comfort
4.0
Rooms
5.0
Written by: Martina
#20 Out of 222 reviews
Average guest score
4.8
Service
5.0
Breakfast
5.0
Comfort
4.0
Rooms
5.0
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Last booking at: 19/12/2014 22:00