I’m a business traveller, and I have travelled and stayed for long durations in many hotels across various countries before. Never had I such a bad experience. To list my specific concerns, here are a few:
I booked the hotel for 28 nights. For business reasons, I wanted to cancel only 1 night of stay (as I had to travel to a different city, and stay overnight there). My request was straightaway rejected in a very unfriendly way by the staff and I was made to pay the night’s rent, although I did not stay. I’m aware of the policies, however I felt that for such a long booking, if the hotel is not exhibiting flexibility for only one night, it makes no sense to consider this hotel for any business purposes.
During check-out I observed that the hotel has charged me 83 EUR extra, without any reasons. Upon inspection of the invoice I observed that they have charged me 24 EUR for breakfast and laundry which I never used. The staff then returned back 24 EUR to my card, but the additional 59 EUR is still disputed. Nowhere in the invoice anything is mentioned, but the hotel had charged the card without my notice. The staff was totally incompetent, and was not able to help me with the situation. The only thing she told that the hotel manager will try to sort this out sometime in the next week (and I have to deal with this over telephone). The overall experience was quite frustrating.
The room provided to me for such a long stay was barely a room. It was a cramped up compartment. And to top it up, the housekeeping staff did not had the basic sense of any service. After requesting for 2 – 3 days, I was provided with a coffee/ tea maker (which was advertised as a standard facility), but without any cups or sugar packets etc. These are small things, but does add up to the inconvenience levels.
Overall, I’m still waiting for my invoice dispute to be resolved and hoping that 59 EUR will be returned back to me.
With my present experience level, I would strongly discourage any of my IBM colleagues to book in Leonardo in Frankfurt. There are other IBM approved hotels available in that city.