We didn't have any problems during our stay. We made a reservation for a superior room, however afer checking in we didn't like the room. It did not meet our expectation about it being better than a standart room, with a nice view. When we asked the reception about this, we learnt that superior rooms did not have a Dom Cathedral view. We asked to chenge for a standard room and they quickly arranged it. Housekeeping services were very good. Reception desk personnel were always very helpful.