Leonardo Hotel Köln - Guests Reviews(411-420/441)

We didn't have any problems during our stay. We made a reservation for a superior room, however afer checking in we didn't like the room. It did not meet our expectation about it being better than a standart room, with a nice view. When we asked the reception about this, we learnt that superior rooms did not have a Dom Cathedral view. We asked to chenge for a standard room and they quickly arranged it. Housekeeping services were very good. Reception desk personnel were always very helpful.

What can be improved is a personal touch, especially for returning guests. I like for example a quiet room (225 or 325)and would appreciate that this is noted, so when I arrive the next time I get this room without asking, if possible of course (or a room at same area). Some other hotels do this and this gives you a feeling that they care about you and that you are not just a number. I have stayed numerous nights in your hotel and it's a good hotel, but this is an item what can be improved. If you are travelling much like me, than it's nice that when I stay in Leonardo I know I get this room and in another hotel I get that room. Gives at least a bit of stability. Further all o.k. ! Best regards, Piet Slik

Hot room with noisy arco. Outside lots of traffic noise, so no point opening the window at night. Expensive coffee

Breakfast did not include natural orange juice Rooms had no mini-bar with fridge This is something that all 4 stars hotels have