Hotel Details
Güntzelstraße 14
10717 Berlin
T: +49 30 86886 0
F: +49 30 8619326 info.berlincitywest@ leonardo-hotels.com
Central Reservations
Tel: +49 (0)30 688 322 422
Fax: +49 (0)30 688 322 444
reservations.berlin@ leonardo-hotels.com
Guest Reviews
I enjoyed my stay thank you.
Keith
4.3more...
More Leonardo Hotels in Berlin

Leonardo Hotel Berlin City West - Guests Reviews(11-20/37)

Guest review satisfaction level at the Leonardo Hotel Berlin City West!



Average Guests Score

4.7
Out of 37 reviews
Service
4.9
Breakfast
4.6
Comfort
4.6
Rooms
4.6
91.9%
Recommended this hotel
Out of 37 reviews
#11 Out of 37 reviews
Average guest score
5.0
Detailed Review >>
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Olga
#12 Out of 37 reviews
Average guest score
5.0
Hi' as and over all it was very good. things to improve: no refrigirator in the room,big issue! no free internet major issue!!!!!!!! when many guests are in the dinning room for brakefast you need to wait long time for refilling the plates! more vegetables options needed. 2 times we were out of ...
Detailed Review >>
Hi' as and over all it was very good. things to improve: no refrigirator in the room,big issue! no free internet major issue!!!!!!!! when many guests are in the dinning room for brakefast you need to wait long time for refilling the plates! more vegetables options needed. 2 times we were out of shampoo,so i went to buy! when i needed to check in online for my flight i was asked to pay 8 EURU by the receptin guy! thanks to miss Perez and here understanding of serving customers it was done without payying,you must change your policy quick,thats not nice! and another important issue,i was asked in advance to ask for any needs,so i mentioned the fact that we came to Berlin as a bithday vacation for my wife,and that it would be nice if the hotel would do somthing for that issue when we will arrive to the room on the first day,nothing was done! i was disapointed and told the reception and got a very small gesture the day after,but still didnt meet my expectations and to late! we travel each year for her birhday all over the world and when i mention the fact,the surprise was wonderfulall over,that was the first time i got disapointed.
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: gal
#13 Out of 37 reviews
Average guest score
5.0
It is about the voucher for the internet: 1. can be smaller than size A5 2. create vouchers for 2 and 5 days stays This we save even more trees.
Detailed Review >>
It is about the voucher for the internet: 1. can be smaller than size A5 2. create vouchers for 2 and 5 days stays This we save even more trees.
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Fausto
#14 Out of 37 reviews
Average guest score
5.0
Detailed Review >>
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Anne
#15 Out of 37 reviews
Average guest score
5.0
Both ladies on the reception shift in the afternoon on June 10 and June 11 were absolutely efficient pleasant excellent and they made my stay friendly and at home! Thank you! PS I didnt have breakfast so I cannot rate.
Detailed Review >>
Both ladies on the reception shift in the afternoon on June 10 and June 11 were absolutely efficient pleasant excellent and they made my stay friendly and at home! Thank you! PS I didnt have breakfast so I cannot rate.
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Aikaterini
#16 Out of 37 reviews
Average guest score
5.0
Detailed Review >>
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Lindsey
#17 Out of 37 reviews
Average guest score
4.8
very pleased with our stay at hotel. two negatives were..... 1-on two visits to reception we requested extra pillows for our room 216, these requests were ignored. 2-at breakfast food kept running out it was replenished very slowly.we had to wait a long time for milk or cornflakes etc,also toaster ...
Detailed Review >>
very pleased with our stay at hotel. two negatives were..... 1-on two visits to reception we requested extra pillows for our room 216, these requests were ignored. 2-at breakfast food kept running out it was replenished very slowly.we had to wait a long time for milk or cornflakes etc,also toaster was useless. hope these comments are helpful as we enjoyed our holiday in berlin.
Service
5.0
Breakfast
5.0
Comfort
4.0
Rooms
5.0
Written by: Andrew
#18 Out of 37 reviews
Average guest score
5.0
I must say, your employees were all very nice and helpful. However, I was extremly impressed with M. Perez. In addition to providing me with excellent/professional service, I witnessed her (on numerous occassions during my 4 night stay)provide the same exceptional service to many other guests ...
Detailed Review >>
I must say, your employees were all very nice and helpful. However, I was extremly impressed with M. Perez. In addition to providing me with excellent/professional service, I witnessed her (on numerous occassions during my 4 night stay)provide the same exceptional service to many other guests (individulals and groups). She consistantly went above and beyond to satisfy/accommodate guests, from answering thier questions about the hotel/services to providing them with valuable information about the city. Simply put, her professionalism, job knowlege and interpersonal skills are 100%. She clearly is a valuable asset to your hotel.
Service
5.0
Breakfast
5.0
Comfort
5.0
Rooms
5.0
Written by: Attilio
#19 Out of 37 reviews
Average guest score
4.5
Detailed Review >>
Service
5.0
Breakfast
4.0
Comfort
5.0
Rooms
4.0
Written by: Stephen
#20 Out of 37 reviews
Average guest score
4.3
Detailed Review >>
Service
4.0
Breakfast
4.0
Comfort
5.0
Rooms
4.0
Written by: Pierre
11-20 results out of 37 reviews
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Last booking at: 01/09/2014 16:48