A good experience altogether. Unfortunately,on the day we checked out, my wife was quite ill and unable to go outside, so she stayed in the lobby. The young lady who was cleaning there was so kind, making my wife as comfortable as possible until she was well enough to leave. This helped us through a difficult day, and made a real difference to our experience. I would like to send this lady our sincere thanks for her thoughtfulness. We will be using Leonardo Hotels again.