We had a problem with the shower; the floor was very wet since the water did not drain properly. We explained this to the reception and the lady at the counter did not look pleased. She was distracted and very cold. She said she could not do anything since the repair man was unavailable. We told her we had put all our towels on the floor since it was very wet. She asked if we wanted extra towels, we said yes. When we came back in the evening, we got new towels but no extra towels. When we checked out, there were no pleasantries, no greetings. We did not feel welcomed.