The hotel was clean and in good condition. The bar area and bar staff were polite and obliging and their drinks were excellent. However the rudeness of the reception staff was unfortunately the thing I will remember most and I would not recommend the hotel because of this. I had booked a 'double/twin room' online (there was no option to specify), and on arrival I had been allocated a double room. As I was staying with my brother I asked politely whether it would be possible to switch to a room with two beds. The request was treated as though it was very unreasonable by the lady at reception who had a generally unhelpful and unfriendly attitude. She acted like I was wasting her time, though the reception area was not busy. My brother and I were surprised and disappointed as we had just arrived in a new, exciting city, and this was our first impression.
The tea and milk items we used on the first day were never replaced.
On one occasion our towels were removed from the room and not replaced.